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“Fantastic! Awesome! Unbelievable! Wonderful!” 5 of 5 stars
Review of Ocean Coral & Turquesa

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Ocean Coral & Turquesa
3.5 of 5 Resort (All-Inclusive)   |   S.S. 12, Mza 15, Lote 1-02, 103 | Predio Maria Irene, Puerto Morelos 77511, Mexico   |  
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Ranked #8 of 23 Hotels in Puerto Morelos
Dearborn Heights, MI
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
“Fantastic! Awesome! Unbelievable! Wonderful!”
5 of 5 stars Reviewed July 30, 2013

Just returned from a family vacation, 11 adults, 2 teens and 1 child. We had a total of 6 rooms, we had 2 rooms next to each other in 3 different buildings, we were upgraded to ocean view. The rooms were large, clean and housekeeping did a great job, Victor did a great job and we had towel animals to greet us everyday! My 7 year old granddaughter loved the Daisy club, my 2 teen granddaughters loved the teen club. The grounds and pool areas were immaculate. All of the staff was friendly and courteous, always smiling. The food was delicious and the Italian, Mexican, Japanese, Caribbean and Route 66, as well as the Creperie restaurants were fantastic with great service!!!!! The drinks were fantastic, we especially enjoyed the privelage pool and bar, Sergio and Gasper were fantastic bartenders, we had our own insulated glasses and they had no problem filling them with delicious drinks! Adrian served us drinks around the pool he was charming and friendly. At lunch time they had a buffet with hamburgers, hotdogs, nachos, chicken nuggets, cheese sticks and numerous salads and desserts. We were visited daily by numerous iguanas and birds! We took the side trip for swimming with the dolphins, it was well worth the extra money and was a short distance from the resort.
This was a vacation of a lifetime, from start to finish Ocean Coral and Turquesa did not disappoint!!!!!!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,450)
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Flower Mound, Texas
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 30, 2013

Very nice property. Privilege service was nice but very inefficient. They would say yes to everything and deliver little or nothing on any request. Another gripe was that they did not provide reciprocity to other H10 resorts in the area as the other resorts do with their sister properties. We wanted to spend a day at the sister H10 resort and were told that for $240.00 we could. We wanted to evaluate it for an upcoming stay, none of the some10 resorts in Riviera Maya we have stayed at with multiple properties has ever done that!
Food was exceptional, beach clean, pools tiny with not enough chairs, paying for Privilege service got you brand name liquor, a private beach area, nicer room, and the ability to make reservations at all of the a la carte restaurants in advance.

Room Tip: Only book rooms in the Privilege section
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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new york
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 29, 2013

This is the 15th time we've been to Mexico for an All-Inclusive. I always find that something is just not perfect at every resort we have visited. We are a family of 4, two daughters now 20 and 18. This resort BY FAR exceeds the best resort we have ever visited. The food is excellent, variety every day; there is 1 air conditioned restaurant which is the main buffet, and a number of other outdoor dining options and several other restaurants that are 1st come 1st serve, which is so smart and so efficient. The staff at the resort, in particular, the entertainment staff, is exceptional. There is something to do all the time; from 9 a.m. to 1 a.m. If you have small children there is a kids club, if you have teens, there is a teens club and if you have young adults like we do, then there is a party every night; but it's not rated R. There were staff offering 3 minute massages for free, one day there was a appetizer serving at 3 p.m.; they coffee house is AMAZING; coffee, tea, frappe smoothies, OH AND there is a smoothie bar, where they make fresh smoothies from real fruits and vegetables; there is a crepe restaurant, there are 4 pools, one pool has a pool bar, one pool is for families, one for babies and one for Private guests. The restaurant service staff was so welcoming and accommodating and many have worked there for years, which suggests that management treats their employees fairly. We went mid-May so the weather was still less humid and hot than going in summer months, but the pools were all at perfect temperature. I've been to pools where the water felt like baby bath water... There have waiter service at the pool areas so that's helpful as well. Our room was seriously spacious and the grounds were always being maintained. The only reason I rated the poosl/beach a 4 is because the beach is not great; the beach brings much sea grass to the water break; no fault of the resort and in fact, they try to clean up the sea grass as much as possible. I will definitely not be looking for another place to stay; I actually would have purchased a time share from them, but I like the all inclusive. Best resort ever...

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, July 30, 2013
Dear adibened,
We want to express our thankfulness for your kind comments regarding our resort. It is pleasant to know that you had a delightful experience at that your expectations were exceeded by our food, facilities and offer. Thank you for your review and we look forward your next vacations at OCT. Kind regards,
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Exeter, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 28, 2013

My friend and I have just returned from an 11 night stay at this resort and we loved every minute of it! I don’t normally write reviews on tripadvisor but I felt this place deserves one! Everything from the spacious rooms, immaculately kept grounds, pools and beach were wonderful! There is a great selection of restaurants and it’s definitely worth visiting the Japanese restaurant for the show cooking as the food here was amazing! The waiter service around the main pools was fantastic and we loved the frappes from Mikes coffee shop! Although you needed to be up early for a lounger by the pool, we never had a problem finding one on the beach at any time of day. The entertainment was great, there was always something going on during the day and we loved the evening entertainment around the pool bar! We have never stayed anywhere with such friendly staff, they all work so hard and helped to make our trip so enjoyable!

Don’t hesitate to book this place, you won’t regret it!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, July 30, 2013
Dear Laura O,
Thank you for choosing our resort for your vacation destination and for sharing your opinion about your stay with us. It is rewarding to know that our resort met your expectations and that you had an enjoyable time with our variety and offer. Thank you for you kind comments regarding the performance of our staff. We look forward your next holiday at our resort.
Best regards,
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Cleveland, Tennessee
1 review
5 of 5 stars Reviewed July 27, 2013

She was very friendly, always willing to go the extra mile to make sure her customers were satisfied. Took great care of us on the beach, she made the trip that much better. Always had a smile on her face, she was genuinely a joy to be around.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
punta cana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 26, 2013

We traveled from June 25th to July 4th. We had two side by side rooms, ours had a King bed and the kids aged 20, 19, 16 had two beds with the pullout. The rooms were a very good size and although people had written about the strange bathroom set-up it really didn't bother us at all. The ac worked great and we could control the temp..which was a nice bonus! Our building was #16, on the 3rd floor and we had water view and looked over the activity pool...very nice. BUT this was after 2 days in building 3...which was a very inconvenient location. It is in the privilege area but you can not use any of the privilege amenities. The walk at night was dark and secluded..we complained Right at check-in and were told that we couldn't be moved. I had booked this hotel 8 months in advance and it was disappointing that our request to be in any of buildings 7-16, couldn't happen. Luckily, MARTIN at the front desk worked with us (the next day) for about one hour and was able to get us into building 16. He was able to also secure rooms along the same hallway as our friends that were meeting us. Martin was very helpful and understood why we needed to be moved. He is a great tribute to Ocean Coral.. Our friends also had teens, aged 18, 17 14..the reason we pick the inclusives that we do, is based on the activites the hotels have to offer. For the first two days, we were excited about the activities and the activities staff. They stayed on schedule and encouraged our teens to participate..GREAT! then it changed..the activities were hardly happening, games on the schedule weren't offered..the activity personal was "hanging around" BUT weren't organizing anything..this was very disappointing. We wondered if maybe their boss had gone on vacation..it was that much of a difference..Our kids love water polo, it was never played the 10 days we were there, although it was listed as a daily event. Our 6 kids organized beach volleyball matches on their own..they had fun, but where was the activity staff??? The other concern about Ocean Coral, is the buffet..the food is fine, but the seating system is very slow, and understaffed..there were meals that we were Never offered anything to drink..it would help if they offered a self-service drink station..waiters and waitresses were very nice, but they cant keep up with all the guests,,more employees needed. We never went to a show, it is in an enclosed room and much to hot and stuffy. We did enjoy the pool bar at night..it was great for the teens to hang there at night and very safe. Lots of dancing and in case of rain it was moved into the extra large lobby..this was a huge plus. It made it easy for our teens to meet other teens.The excursion to Chicken Itza was booked at the hotel thru Apple vacations, very worth the price of 109..we also rented a van thru Apple, to drive the 10 of us to Puerto Morales...worth the 10 minute ride to see this quaint fishing village..and great shopping without crowds. You can also walk from Ocean Coral..but its a bit long. We also booked a snorkeling trip thru a man that is at the end of the resort..it was 5 dollars cheaper then the hotels trip, but it was awful,,the equipment was old and broken, the 2 guides didn't speak English, the boat broke down, and they didn't help the 2 people on the boat who didn't know how to snorkel,,really not a good safe trip. The resort is very pretty and we loved the quick drive from the airport..I would recommend this hotel if you are not looking for activities during the day.

Room Tip: rooms near pool bar or activity a must...location is very important at this hotel
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 26, 2013

We had a great time at this hotel resort. The pools were clean, the staff was very friendly, the food was fabulous, and the week went by way too quick.

There is an excellent Japanese steak house. The show there was fun, but the food was incredible. We had a chance to attend a dinner with the head chef for all the restaurants and got a tour of the kitchen. The lobster tail was great, but the chicken in blackberry sauce may have been the best food I have ever eaten.

We liked the beach but the pool was where we spend most of our time. Lots of friendly tourists and not any issues despite the all inclusive drinks.

Would go back again!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocean Coral & Turquesa

Address: S.S. 12, Mza 15, Lote 1-02, 103 | Predio Maria Irene, Puerto Morelos 77511, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 On the Beach Hotel in Puerto Morelos
#8 Top resorts Hotel in Puerto Morelos
#8 Spa Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ocean Coral & Turquesa 3.5*
Number of rooms: 591
Official Description (provided by the hotel):
Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communites. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more   less 
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Also Known As:
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral And Turquesa
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos

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