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“Great family holiday” 4 of 5 stars
Review of Ocean Coral & Turquesa

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Ocean Coral & Turquesa
4.0 of 5 Resort (All-Inclusive)   |   S.S. 12, Mza 15, Lote 1-02 | 103 Predio María Irene, Puerto Morelos 77511, Mexico   |  
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Ranked #8 of 26 Hotels in Puerto Morelos
London, ON
2 reviews
10 helpful votes 10 helpful votes
“Great family holiday”
4 of 5 stars Reviewed March 22, 2013

My husband, myself and my nearly 2 year old have just returned from a 1 week stay at Ocean Turquesa. We originally booked the hotel because of great family reviews, but just before leaving, we saw a number of not-so-great reviews - and began to doubt our choice. We couldn't have been happier with our choice.

The resort is less than 1/2 hour from Cancun airport, it is mid-sized, with great family amenities, lovely staff and a great buffet. We soon came to the realization, while on our trip, that some travelers simply will never be happy - and tend to get their noses out of joint over silly things (like when the omelette bar opens a bit late, for example, or they run out of beach towel cards)... Relax people!

We had a fabulous time, and we were very happy with our choice. We would definitely return again. I would definitely recommend this resort for young families.

Room Tip: Pay for the Oceanview upgrade to get on 3rd or 4th floor.
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, March 23, 2013
Dear Crichmo2,
It is really pleasant to learn that your stay at our resort was totally satisfactory and that you found accommodating our facilities and offer. Furthermore that you found a family environment at OCT. We want to express our gratitude for taking your time to post your review and sharing your experience. We will be glad to host your family for your next vacation.
Bests,
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7,281 reviews from our community

Traveler rating
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2,499
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,622)
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English first
Harrah, Oklahoma
2 reviews
5 of 5 stars Reviewed March 22, 2013

Beautiful resort from top to bottom. Our room, although hotel room style, was large and modern and it had a tremendous view. 5 speciality restaurants and a buffet on site. I don't recommend the Route 66 American restaurant but all the others were fabulous! We were selected to dine with the Executive Chef one night along with 10 others. It was a 5 star meal, prepared by Chef Ramirez himself, in his own kitchen. Definitely a night to remember amongst every other tremendous night there. We are wine drinkers so prepare to pay extra if you have a discriminating palate, although the prices were reasonable. Our attendent was Juaquin and our butler was Raphael. Ask for them by name and you won't be disappointed.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, March 25, 2013
Dear Angie T,
We are truly thankful for sharing your comments regarding your stay in our property. It is pleasant to know that you had a delightful stay with us and also that you had a once on a lifetime experience at our Chef’s Table dinner. Thank you for your kind comments about Mr. Ramírez, Joaquín and Rafael. We will be more than glad to share your comments with them. We look forward your next vacations at OCT.
Kind regards,
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2013

The hotel was a good place to stay! Especially for a group of girls going and looking for fun. They had something to do every night to hang out and have a good time. Lauro, monica, hugo, samantha and many others made the trip a lot of fun. They had activities throughout the day to do and kept us busy. We went out to coco bungo and blue parrot where they came with us and had a great time. I recommend this place and big thanks to them for making it a spring break to remember.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, March 23, 2013
Dear madicm,
We want to thank you for choosing our resort as your vacation destination for your girls trip. It is good to learn that the good service and friendliness of our entertainment staff was the highlight of your trip. Be sure that we will share your comments with them. We will be glad to host your next vacations at our property.
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 22, 2013

This March my mom and three of my friends took a mother-daughter trip to Mexico and I'm so glad we decided on Ocean Coral as our resort! The facilities are great along with the beach space but what really made this place amazing was the staff! Great room service, great food service and the sports and entertainment team was through the roof! After our first night there they already had our names memorized! The team like Lauro, Oly, Samantha, Israel, and so many more made this such a personable and memorable trip. I would definitely recommend this resort! Two thumbs up!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, March 23, 2013
Dear ElizabethIowa,
We are glad to read that your stay with us was satisfactory and above all, that members of our entertainment staff made your experience enjoyable. We want to restate our gratitude for sharing your opinion and for recommending our resort. We look forward your next mother-daughter trip.
Warm regards,
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Zgorzelec, Jelenia Gora, Poland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2013

We arrived at the Ocean Corala and Turqesa resort on March 2013 and steyed 16 days. It was the best trip in my life everything was amazing food place and the people from resort. I remember one Girl because she was very nice and frendly her name is Monica and I never forget her;) Lukas

Room Tip: rooms on the south side are quieter
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, March 23, 2013
Dear Marcin F,
We are grateful for sharing your comments about your last vacations at our resort. It is good to learn that you consider your experience at our resort as the best you have ever had. Furthermore that you appreciated the friendliness of Monica from the entertainment staff. Be sure that your comments will be shared with her. We would like to thank you for choosing our resort for your vacations. We look forward your next visit.
Bests
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2013

The staff was extremely friendly and nice and went out of their way to ensure we were happy. The activities was especially wonderful, Monica and Olivia, found us everyday to make sure we were good. The property was beautiful and the food was amazing. It was a little far outside of Cancun or playa del carmen so taxi's got a little expensive. but if you want an escape this is definitly worth it. An important note. Although we went there for spring break, this was a family resort. We were one of the few people there without children.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, March 23, 2013
Dear ibebrie,
We like to express our gratitude for your kind comments regarding the friendliness of Monica and Olivia from our Entertainment team. With reward we learn that we were able to provide you with a satisfactory trip and that you found variety in our offer for the wide diversity of guests. Thank you for choosing OCT for your last vacations. We look forward to host your next spring break .
Warm regards,
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Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 22, 2013

2 ½ months later Air Transat Vacations (ATV) just responded to my inquiry therefore I can now finalize our review of this hotel/vacation package from our Dec. 21- Jan 4/13 vacation. We booked 4 people last July 13/12 to take advantage of the promotion on the ATV website = “The earlier you book, the more you’ll get” (headline) Transat Holidays launches its Sun Promotions on all Sun destination packages. This promotion is valid on all new individual booking made before Oct. 31, 2012, for travel between December 18, 2012 and April 30, 2013”... (identified in a box =) “Book by August 31, 2012 and receive the following Sun Promotion advantages... Deposit of $50 instead of $250 (we were given)... “Free upgrade to Option Plus or CanJet Select with Distinction or Experience packages (no mention anywhere what “Distinction or Experience packages” implied)
On the flight down, we asked the attendant for our Option Plus upgrade. She appeared flustered and said that 30 other people had asked for the upgrade behind us (we sat close to the front) and that she would not give us the upgrade without “proof” that we were entitled. I had booked with Flight Center who on the phone at the time of booking had verbally confirmed it was part of the promotion we qualified for.
The flight attendant became increasingly ignorant to us during the flight but we were not going to let that destroy our vacation. We had a great time at the hotel. Beautiful rooms, food above average (wine below average) in relation to the other 10 previous all inclusive hotels we have been to. We did book the “Privilege” category for the extra $100.00 and felt it was well worth it. One of our favorite spots was the privilege lounge with the awesome staff. Juan and Blanca made our trip extra enjoyable!!!
4.5 star hotel and service for the 4 of us – worth going the extra to book this hotel on our own to find another airline. We feel we were mislead in ATV advertizing therefore we will never use them to book again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, March 23, 2013
Dear HappyHoliday81,
With reward we learn that you had a great time at our resort, despite the fact that you found inconveniences with your flight and the attention of your agency. .Thank you for your positive feedback regarding our Privilege Services and for sharing your post with the community. We will be more than glad to host you and your family in a near future.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Coral & Turquesa

Address: S.S. 12, Mza 15, Lote 1-02 | 103 Predio María Irene, Puerto Morelos 77511, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Puerto Morelos
#8 Spa Hotel in Puerto Morelos
#8 Top resorts Hotel in Puerto Morelos
#8 Luxury Hotel in Puerto Morelos
#8 On the Beach Hotel in Puerto Morelos
#9 Romantic Hotel in Puerto Morelos
#9 Business Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ocean Coral & Turquesa 4*
Number of rooms: 591
Official Description (provided by the hotel):
Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communites. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more   less 
Reservation Options:
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Also Known As:
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral And Turquesa
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos

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