2 ½ months later Air Transat Vacations (ATV) just responded to my inquiry therefore I can now finalize our review of this hotel/vacation package from our Dec. 21- Jan 4/13 vacation. We booked 4 people last July 13/12 to take advantage of the promotion on the ATV website = “The earlier you book, the more you’ll get” (headline) Transat Holidays launches its Sun Promotions on all Sun destination packages. This promotion is valid on all new individual booking made before Oct. 31, 2012, for travel between December 18, 2012 and April 30, 2013”... (identified in a box =) “Book by August 31, 2012 and receive the following Sun Promotion advantages... Deposit of $50 instead of $250 (we were given)... “Free upgrade to Option Plus or CanJet Select with Distinction or Experience packages (no mention anywhere what “Distinction or Experience packages” implied)
On the flight down, we asked the attendant for our Option Plus upgrade. She appeared flustered and said that 30 other people had asked for the upgrade behind us (we sat close to the front) and that she would not give us the upgrade without “proof” that we were entitled. I had booked with Flight Center who on the phone at the time of booking had verbally confirmed it was part of the promotion we qualified for.
The flight attendant became increasingly ignorant to us during the flight but we were not going to let that destroy our vacation. We had a great time at the hotel. Beautiful rooms, food above average (wine below average) in relation to the other 10 previous all inclusive hotels we have been to. We did book the “Privilege” category for the extra $100.00 and felt it was well worth it. One of our favorite spots was the privilege lounge with the awesome staff. Juan and Blanca made our trip extra enjoyable!!!
4.5 star hotel and service for the 4 of us – worth going the extra to book this hotel on our own to find another airline. We feel we were mislead in ATV advertizing therefore we will never use them to book again.
- Also Known As:
- Ocean Coral And Turquesa
- Ocean Coral & Turquesa Hotel
- Ocean Coral & Turquesa Hotel Puerto Morelos
- Ocean Coral Turquesa
- Ocean Coral Turquesa Hotel
- Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos
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