My husband and I just came back from a week vacation and there are nice things to say about this hotel, but some negative too.
The good: very good service, several a la carte restaurants (no reservations requiered: this is great!!!), clean surroundings, not too much walking from beach to lobby to pool to room, long beach if you like to walk.
The not so good: We stayed in room 8105. The AC was very noisy. The fridge not refrigerating much. And the smell!!! A musty smell that would not go away. For this reason only I would choose another hotel. Other stuff: there were weddings almost every night and we had to endure the loud disco music 5 nights out of 7. This was very annoying. One other major flaw that needs to be mentioned: the beach was not clean at all. I understand there is seeweed on the beacu but that's ok. What is not ok is all the garbage on the beach, from plastic bottle caps to cigaret buts and many, many other stuff. On the Privilege side however, the sand was clean, since it was raked regularly. That is soooooo very insulting. This is really too bad.

We stayed at the Ocean Turquesa resort from Jan 31st to February 7th. Our group consisted of three adults and two children in two rooms that were placed adjoining. The resort staff were nothing short of amazing, They were to a person friendly and utterly capable. I would suggest this resort to anyone.

We stayed at the Ocean Coral & Turquesa resort for one week with another couple. We had a junior suite and it was very nice, had no issue with the cleaning services (we had a new towel animal every other day!) and the room was very comfy and cool for those afternoon siestas. The bathroom area is very open to the suite (as in you can see into the shower and bath areas from the bed area) so the rooms are definitely designed for couples or perhaps families with small children.

The hotel was beautiful and a very relaxing place to stay. It's a smaller resort and so it felt a little more personal than the hugemongous resorts - you definitely get to know who your favorite bartenders are! Lots of common areas with comfy seating to relax in and a good amount of chairs/seating around the pools and at the beachfront.We thought the beach was beautiful and they have staff that cleans the beach very regularly so we never had trouble with seaweed, etc.

The people in the lobby area were so helpful in booking excursions and we went on quite a few during our time there (just be warned - for Xel Ha, only a 1/2 day is enough - we booked the full day and we were disappointed and ready to leave hours before the bus returned). The bartenders were great fun to joke around with - we were treated so very well the entire time we were there, the staff was excellent.

The food was alright - I agree that the buffet outshined the a la cartes which was unexpected.There were a few nights where we went to the buffet after the a la carte meal to fill up as we didn't enjoy the food at all - that is why I marked 4 stars instead of 5. We also went to the sports bar a few times and the "pub food" there was pretty good although the bathroom there was very odd (hot water in the toilet and a terrible smell). The coffee bar was absolutely wonderful though - even in the hot, hot sun I need my coffee in the morning and they made it perfectly for me each day.

All in all, I would definitely return and have recommended the hotel to quite a few friends and family members. We enjoyed the resort tremendously and it is in a great location - the taxi ride into town was very cheap and quick!

We stayed at the Ocean Coral and found the all-inclusive to be great. There was a variety of different foods and choices of restaurants. The staff was friendly. Great with kids. Enjoyed the entertainment at night. This is a very kid friendly resort except at Sensai you were not allowed to take kids in, that was a little disappointing. Mikes coffee house was good. Always open at the right time. Beach was close. The kids pool seems to be cold. Kids club was nice to have if you needed a break, very friendly staff. Overall I would recommend to family and friends.