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“A very nice all inclusive resort” 4 of 5 stars
Review of Secrets Silversands Riviera Cancun

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Secrets Silversands Riviera Cancun
4.5 of 5 Resort (All-Inclusive)   |   Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico   |  
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Ranked #1 of 26 Hotels in Puerto Morelos
GreenLeadersGold level
Duluth, Georgia
Top Contributor
242 reviews 242 reviews
40 hotel reviews
Reviews in 95 cities Reviews in 95 cities
73 helpful votes 73 helpful votes
“A very nice all inclusive resort”
4 of 5 stars Reviewed January 11, 2013

This is quite a good all inclusive resort. What really sets this one apart from others is the service and the easy to access restaurants with very good quality. The rooms are spacious, the pool areas are nice, and the bar drinks are good with top shelf liquor. The beach is just average. It is located a fair distanace from Cancun and Playa del carmen with no easy way to get there other than by expensive taxi to get there or to rent a car or, of course a great place to just relax and stay on site. It is adults only and great for couples; it can be limited for adult kids.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, January 23, 2013
Dear Dennis B,

We would like to thank you for your recent visit and for your time to share your great experience with other travelers with this review.

We are overjoyed to know that you have enjoyed your room conditions, the pools and the food and drinks selection.

We hope to have the opportunity to host you back soon for another romantic escape.
Kind Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,316 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,015)
Date | Rating
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English first
wndsor ontario
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 11, 2013

My husband and I travelled Jan 25th - Feb 1st 2012... the weather was amazing, the staff, food and hotel was exceptional !!!!!! we are hoping to go back there again in the near future.
Spotless, very friendly, amazing food, just had a great time......
Thankyou Silver sands
Margaret High
Windsor Ontario

Room Tip: pool view rooms are great, no need tp spend more for ocean view noise carries until 11:30 pm from ba...
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, January 23, 2013
Dear margaret h,

We would like to thank you for your time to share your fantastic vacation experience with your review. Thank you for your visit.

We are overjoyed to know that you have enjoyed the food selection, staff service and facilities.

We can´t wait for your return to pamper you again.
Sunny Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 10, 2013

Secrets Silversands is probably the best Resort I have stayed at so far. We were there for a week and it was absolutely amazing. Rooms were huge and everything worked out just perfectly. The staff was super welcoming and entertainment team did a great job. I particularly enjoyed walking around the property, it has beautiful garden areas and everything was super clean at all times. I definitely recommend this resort to anyone that wants to go down to Cancun, Mexico.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, January 23, 2013
Dear Lily201,

Thank you for you kind comments, it was an honor to have you home and to know that you have enjoyed the staff service, the rooms and the entertainment activities. Thank you also for your recomendations for other travelers and for your time to post a review.

We will be waiting for your return soon.
Warm Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Iowa, United States
1 review
5 of 5 stars Reviewed January 10, 2013

Secrets is a great resort centrally located in between Cancun and Playa del carmen, which makes it convenient for transportation to the airport and different excursions that anyone would like to do. The wait staff is extraordinary and always has a smile on their face. To name a few there is Yesietta, Mario, Leonardo, Stacey, Joe pesci, jessica, and there is many more that I do not remember their names but the main thing is that everyone will take very good care of you there. There is 2 resorts located up the beach; one is a family resort and the next one up is the nude beach. The pools are great and the hot tub is huge. Favorite restaurant was either Bordeux or the Mexican restaurant.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, January 23, 2013
Dear Allen D,

Thank you for your time to post a review, and for your kind comments about the staff service, the restaurants and the pools.

Every staff member mentioned will be very honored to receive your special thanks for their great service provided.

We hope to have the opportunity to welcome you back soon.
Kind Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenfield, Wisconsin, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 9, 2013

My husband and I jetted there for a long weekend. Top notch staff, food and drinks. Amazing view of the beautiful ocean. Many private pools to escape away to, it was romantic.

Rooms were open-concept and super modern. You could have full privacy or open the sliding doors to feel like the jacuzzi tub was in the middle of the room. The linens were soft and the bed... I wish I had that at home!

24-hour room service is great. Especially when you're cocktailing into the wee hours of the morning with the fun people you meet

They decorated our room with rose petals, fresh fruit and champagne for our engagement! It was so out of the blue, neither my husband nor I asked for the decor! Very thoughtful!

Room Tip: We had a basic room and it was fantastic! Not once did we hear anything but the roaring ocean.
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, January 23, 2013
Dear Ashlee Z,

It was an honor for us to have you home enjoying this romantic escape. Thank you for your time to post a review.

It is a pleasure to know that you have enjoyed the food and drinks selection, the rooms conditions and the romantic decoration, and most important for us is to know that you have enjoyed a great service provided by the staff.

We´ll all waiting for your next visit.

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 stars Reviewed January 9, 2013

My Wife and I, were there for our Honeymoon in december for 9 days and let me tell you this, we could not go to a better place than Secrets Silversands, the rooms were spectacular, we had a honeymoon prefered room and everything was incredible even the ocean view we enjoyed every morning; this is something we wouldn't forget. The service room amazing, it took less the 30 mins to get to our room and it was always warm!. The day-time activities were really good and the team was amazing; Rango and Jorge made every activity very enthusiastic; nitght shows were great with an exeption of a show called circus sensuality is more like a cabaret show( not what couples want to see! guys touching each other and females caressing among themselfs).... the food was out of this world!!! the best food you can have in Mexico! specially from El Patio Restaurant it was delicious! Chef Gillermo Parra cooked some special mexican dishes for us that were just amazing. Mr. Gumercindo and the team of waiters(Pamela, Diego and Ramiro) made us fell really special everytime we went to eat to El Patio or Mexican night at the teather!Breakfast at world cafe was something that my wife and I were looking forward to everymorning. We love to have chilaquiles :p and if we wanted something to be done according to our individual taste, Sergio was always there to help us, moreover he surprised us with the food!,.... if I mentioned so many names in this review, is because all the service in this resort is very unique, and that makes a difference when you are there!... thats how we felt about this resort!. We were in the prefered club and it was worth it! We recommend this club very much because you'll have access to the private lounge; you will find the best bartenders ( I'm not saying the other bartenders are bad, theyr all good) Josue, Sinohe and Inocente will make your drinks an unforgetable experience with their magical touch, and obviously at the prefered club you'll find Aldo who is going to take care of all your needs at the resorts,( one day I forgot a bottle of wine at the prefered club and he saved it for us next day, he phone us to let us know he had it :).... thank you to ALL the team of Secrets Silversands for making our Honeymoon unforgetable.... we recomend it to all of you who would like to be treated like Royalty!!
Elber & Maria Margarita

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, January 23, 2013
Dear Elber G,

Thank you for your preference and for give us the opportunity to celebrate your Honeymoon with us.
And also thank you for share your experience with your review.

It is an honor to know that you have enjoyed the friendly staff service, each staff member mentioned here will receive your special thanks.
We are overjoyed to know that you have enjoyed the food selection, specially the chilaquiles at the World Cafe.

We will be waiting for your next visit.
Kind Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SE Michigan
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 8, 2013

My wife and I have stayed at many AMResort properties and Secrets Silversands fell short.

Not much I can say that other haven't but I'll try.

Arrival: Hotel was at capacity and it took some time to be able to speak to the check in staff. Our room wasn't ready and there was no Hospitality room available for us to freshen up and change. It took 2hours for out room to be available. Not the best service but understandably, they were very busy.

Room: Our room was next to the elevator and stairs. We had the pleasure of hearing everyone on our floor going down in the morning and coming back all hours of the night. Also, the floor tiles in the halls have spaces in between that really amplify the carts moving around at 6am+ every morning.
The room was clean, modern, and had a view of one of the many pools and spa.

Beach: It has a gravel consistency but was not terrible. The water entry wasn't terrible either. At capacity you MUST stake your claim very early in the morning for a palapa.

Pools: Water was a little cold and the same thing went for shade around the pools as the beach. Stake your claim early when near capacity.

Food: This is always subjective but we had amazing meals EVERY NIGHT! There is a true sushi bar on a carousel. We eat sushi alot and it was pretty good. I cannot say ANYTHING bad about the meals or service.

Drinks: Typical Secrets with top shelf liquor and good service. The bar outside the lobby had nightly live music. Mainly top 40 covers. Every act was pretty good.

Entertainment: Great shows almost every night. One night was a Cirque like performance! We were entertained. The staff was available with activities all day!

Spa: Our massages were great but we were not shown the hydrotherapy circuit like all the other Secrets. The staff was a bit lacking.

Would we stay again?
Yep! Just at a slower time of year.

Room Tip: Upgrade unless you want a view of one of the many pools
See more room tips
  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, January 14, 2013
Dear kennywiz,

We would like to thank you for your time to share your experience with this review. All your comments are very important for us to improve our opportunity areas with immediate actions.

We are overjoyed to know that you have enjoyed the food selection at our restayrants, specially at Himitsu, and the drinks selection and service at the bars.
It´s great to know that you have enjoyed the entertainment night shows and activities.

Our beach is different from our beach areas in the Riviera Maya cause our proximity to the coral reef, however this is a beautiful area that too many guests have enjoyed a wonderful time with beach activities and having a relaxing time.

We hope to have the opportunity to welcome you back soon for another memorable stay.
Warm Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puerto Morelos
#1 Top resorts Hotel in Puerto Morelos
#1 Spa Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#1 Business Hotel in Puerto Morelos
#1 Luxury Hotel in Puerto Morelos
#1 Family Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 433
Official Description (provided by the hotel):
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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