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“A great resort that really tries” 4 of 5 stars
Review of Secrets Silversands Riviera Cancun

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Secrets Silversands Riviera Cancun
4.5 of 5 Resort (All-Inclusive)   |   Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico   |  
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Ranked #2 of 23 Hotels in Puerto Morelos
Toronto, Ontario
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
46 helpful votes 46 helpful votes
“A great resort that really tries”
4 of 5 stars Reviewed November 19, 2012

You are going to read a lot of reviews that gush about how S.S.S is the best resort on the planet and some which pan the resort over particular incidents. This isn’t one of those. You will also get a staggering amount of great reviews that offer information that will help you choose between the similar resorts on your short list. I’m hoping that this is one of those. In the years that have passed since I first reviewed Secrets Excellence Riviera Maya (Now just Excellence Riviera Maya), Trip Advisor has evolved to the point where you can know almost everything about a resort. I want to try to add things that you may have missed and add my gratuitous opinion on everything.
Strengths
• A beautiful, compact, well laid out resort with good service and food. You should go. There, I’ve said it.
• Great cleanliness. Everyone who is anywhere near the food wears a hairnet. While I do not live in fear of hair-borne illness, the commitment to ensuring that guests do not get sick during their vacation is evident
• Great maintenance. A lot of work goes into keeping the grounds looking like 1000 people aren’t using them every day.
• Very good facilities to guest ratio. You can walk into almost any restaurant or show as you like and never have to wait or be turned away because their full. We saw only one line up and that was at Himitsu, on one occasion.
Weaknesses
• Restaurant service. Keep your sense of humour. Many of the wait staff are new to the job and new to English but they are all attentive and friendly. Our dinner service in Ratatouille was so bad it was funny. The bus boy tried to clear my plate while I was eating. I guess he has his job to do.
• Housekeeping seems rushed and can miss things. If it’s important, one call to the concierge and someone is dispatched immediately to fix the problem.
• Water pressure was a little unreliable. Slow toilet fills and that hot-cold-hot-cold thing in the shower that really keeps you on your toes
• There should be a stack of floaties at each pool just as there is a stack of towels
Tips
• The Secrets Box. We met several people who had been at the resort for days and didn’t know what the Secrets Box was. It allows room service to drop off and pick up without coming in to your room. Very handy. Request it specifically when ordering room service
• Soft serve ice cream is at the Barefoot grill
• Johnny Walker Black and other premium spirits are at the Veranda Bar but not displayed
• Is swimout worth the extra money? I say yes because it gives you private access to the pool if you want a quiet day and designated lounge chairs. (and quick access to the bathroom)
• The big T shaped pool that goes under building 3 is colder than the other swimout pools. This matters in January
• Is Preferred Club worth the extra money? Once again I say yes. Easier check in and out, better bar, quiet breakfast available if you don’t want the buffet and great coffee. The concierge will book the teppenyaki table for you so you don’t have to go there in the morning. Better in room bar and snacks.
• Some restaurants are closed each day so plan ahead to not miss one you want to visit. (see the daily news letter)
• We like to walk on the beach. Facing the ocean, if you turn left you will pass the nudie resort. No pictures! Seriously, there is a sign. Apparently there is no whistling and pointing either. Who knew? If you turn right the beach is blocked by a house that protrudes into the surf. You can get by this by cutting through the empty lot next to the resort, taking the lane about 200 meters to the next lot and cutting back down to the beach. You can walk to Excellence Riviera Cancun in about an hour. (segue alert)
Opinion
• SSS and ERC are both great resorts and very similar in quality and facilities. SSS seems to be a little cheaper but both are top quality. For goodness sake do not save $100 and end up at a resort that makes you wear a wrist band, line up in the morning to book a restaurant, give you a ‘towel card’ that you have to pay for if you lose it. It’s the little things that allow you to have a stress free vacation and really relax.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, November 23, 2012
Dear Ethel_the_Frog ,

We would like to thank you for your recent visit and for share your comments and suggestions with your review. This is very helpful for us to identify our strengths and our opportunity areas to take the proper actions.

We are overjoyed to know that you have enjoyed a wonderful stay, thank you for your kind comments about the rooms and facilities, Thank you also for share your tips wit other travelers who are planning to visit us.

We will follow up your suggestions with the Management to take immediare actions.

We will be waiting for your returm.

Warm Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,777)
Date | Rating
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English first
Gretna, Nebraska, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 19, 2012

We had a wonderful time at Secrets Silversands and I credit that to the wonderful service and the Entertainment Team on staff. The Entertainment Team really got to know us and treated us as friends. They led the activities and entertainment on the resort with enthusiasm and got everyone involved. They were always smiling and loving their jobs! What awesome people! We had a wonderful time, thanks to Jackie Chan, Mufasa, Chewy, Cruz, Marshmellow, Alex and everyone on staff! I hope the resort realizes what a great asset these people are to the company!

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, November 23, 2012
Dear Jamie N ,

We would like to thank you for your visit and for your time to share your review.

We are overjoyed to know that you have enjoyed a memorable time with the entertainment staff, Jackie, Mufasa, Chuy, Cruz, Alex and Marcelo will receive your special thanks.

We can´t wait to welcome you back soon.
Warm Regards.

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California, United States
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 17, 2012

It doesn't get any better than Secrets Silversand. From the moment you get there you are greeted with cold towels and champagne. The staff is over the top friendly, I'm talking about every person we encountered from the valets, maids, maintenance, everyone...they go out of there away to ask you how you are doing and get you whatever you need. It was our honeymoon, and they really made it feel special our room had a "HoneyMoon" ribbon on it, we walked into the room with a trail of rose pedals leading to our bed with the "Love" spelled out with flowers on the bed. Additionally, they equipped the room with strawberries and champagne. The room was very comfortable and ultra modern, in fact the hotel was modern, with very cool decorations.

We were originally concerned that the resort was a little bit of a drive to the towns, but once we go there, we didn't want to leave, amazing pool, 8 different restaurants to choose from(awesome food, Himitsu the Tepanyaki place was our favorite), and they brought all of the entertainment to you. During the day they would have really fun games, volleyball, sand bag toss, water aerobics, sushi lessons, martini lessons, you name it. With an awesome entertainment staff: Jackie Chan, Chewy, George, JC, Mustafa, MarshMellow(that guy can dance!). At night they brought in professional entertainment, Rock Show, Cirque Solie style acrobats, comedian.

We were originally concerned the the beach didn't get great reviews....and it was okay, however it wasn't a problem because we never wanted to leave the sweet pools, with swim up bar and entertainment.

Would definitely recommend, especially to those on HoneyMoons. If you go, make sure you grab a lounge chair by the pool in Felipe Bautista's section. He was so nice and gave us exceptional service, he made our trip.

Enjoy!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, November 21, 2012
Dear Brandon B ,

We would like to thank you for your time to share this amazing experience that you enjoyed during your Honeymoon celebration.

We are overjoyed to know that we have surprised you with the special romantic decoration.
Thank you for your kind comments about the food variety, specially from Himitsu your favourite and thank you for share the amazing time you have enjoyed with the entertainment staff.

We can´t wait to welcome you back.
Sunny Regards,


Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago,IL
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 17, 2012

I absolutely love this resort and I love this company. Great food and great property, I had one complaint which was the beach but when I went back the second time I was blown away by the beach. They really listen and they learn to improve consistantly.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, November 21, 2012
Dear Vacaonlayway ,

Thank you for your loyalty and for your second visit, we hope to have the opportunity to host you again for too many times in the future.

Thank you for your kind comments about the food and facilities.
As you mentioned, we have been working on several programs of cleanliness and beach recover so our guests can enjoy the most amazing experience.

We will be waiting for your return.
Sunny Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 17, 2012

My husband and I got married at Secret Silversands on October 20, 2012. We brought 60 of our friends and family and had the time of our lives. From the moment we stepped off the plane, were offered beer, soft drinks and water on the bus, and champagne as soon as you walked in the door at the resort, every one of our guests was impressed. We had a private check in where the staff had everything organized to make checking in quick and painless.
As people know when trying to choose a hotel for a destination wedding, or even a vacation, it can be difficult with all the options that are out there. We chose Secret Silversands because of their contemporary feel and modern decor. It did not disappoint. We have been to Mexico several times and Silversands was by far the best resort we have ever stayed at.
From the gorgeous rooms that reminded us of the Westin, to the gourmet food at each and every restaurant, to the beautiful and friendly staff - we couldn't have been happier with our experience. Lizette, the wedding planner at the resort, was absolutely amazing, and she did everything to make our wedding perfect. Even when there was a torrential downpour, five minutes before dinner was to be served and it rained all over our tables, center pieces, and flower arrangements, Lizette and the staff at Oceana did everything they could to relocate us (and the wedding reception that was located on the beach) immediately. Every single staff member came up to be to apologize - which was so sweet, but so unnecessary because who can stop the rain? They all reset tables on the other side of the restaurant and remade dinner, while we got drinks at the bar and started speeches under cover.
I have attached a few wedding photos that Zeus at Silversands took (he came with our wedding package). He was awesome! For any of you that are worried about wedding photos, please don't be! The proof is in his work below. Franscisco gave our group of 60 phenomenal service at the infinity pool daily. Our premium drinks were never empty.
My husband and I also had the pleasure of having a private dinner on the beach - I highly recommend this. Not only is the service 5 star, but the food - which we didn't think could get any better - was the best meal we have ever had and the setting was so romantic (we watched lightening roll in on the horizon for 3 hours). The nightly entertainment and live music was amazing - far beyond any Mexican shows we have ever seen. I cannot say enough about how amazing this resort it. We will definitely go back :)
The only slightly negative thing I could say was that the beach wasn't perfect. We were there when hurricane Sandy was hitting Cuba and the eastern states, and the waves were quite rough due to the wind, but one night they had a excavator work all night bringing the white sand back in, and every morning the seaweed was swept from the beach to give guests the most beautiful backdrop. So they are doing their best, and we definitely appreciated how clean the beach was. We are more pool people anyways, so the beach wasn't a big deal.
We also took advantage of the Spa...twice!! It is so beautiful and relaxing. The massage therapists - both times - were incredible. You also get use of the hydropathy pool with any service you get there...so take your time and enjoy your day there.

Room Tip: We upgraded when we got there to the Preferred Club so we had an ocean front room. I highly recommen...
See more room tips
  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, November 21, 2012
Dear Tinks5057

It is an honor to have been part of this unique moment in life, your wedding, and it´s even better to know that we made everything to make your dreamed wedding came true. Lizette and the rest of the staff will be very honored to read about your special thanks.

We will be waiting for your return and celebrate with you the next important event, your anniversary. We can´t wait!

Warm Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed November 16, 2012

A brilliant holiday had by my Partner and I. Attention to detail is sublime, the rooms are great, so many restaurants to choose from, a pool a day and the beach is spotless. Entertainment top class. Even the drinks are premium grade - Grey Goose and Coke, can only afford that when someone else is buying. The staff are so friendly and wait on staff are as good as I've seen anywhere.

Room Tip: Select a room to suit your pocket and you will, I am sure, not be disappointed, our junior suite w...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, November 21, 2012
Dear UKW0rldTraveller

We would like to thank you for your recent visit, it is an honor to receive your feedback from this review.

It is a pleasure to know that you have enjoyed each one of our restaurants. Thank you for your kind comments about the pools, the rooms and the entertainment activities.

We look forward to welcome you back soon.
Warm Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 16, 2012

Can't recommend this hotel enough! Only 20 mins from Cancun airport yet no planes overhead; very good quality & choice (7 restaurants!) of food and drink - all inclusive; friendly staff; clean facilities; lovely bedroom - marble floors & bathroom; no children; swim-up pool bar, where everyone chatted away to new people, normally about the extraordinary colour of their cocktail. Lots of games / silly activities available, although only managed a couple of aqua-aerobics classes in the pool, just to work up an appetite for the next meal.
Beach was only slight disapointment as not really white sand and turquoise water (as it is up at Cancun 1/2 hour away), but what was there was clean, with loungers and waitress service, so fine.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, November 21, 2012
Dear Travel-hopper67

It´s grateful for us to know that you have enjoyed such a wonderful time with us. Thank you for your review.

It´s an honor to know that we have exceeded your expectations with the food and drinks selection, rooms and entertainment activities. As you mentioned, our adults-only concept makes us a great option to travel with your love one or your friends and enjoy a great ambiance.

We cant wait to welcome you back soon.
Warm Regards

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puerto Morelos
#1 Business Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 433
Official Description (provided by the hotel):
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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