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“Very good couples resort.” 4 of 5 stars
Review of Secrets Silversands Riviera Cancun

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Secrets Silversands Riviera Cancun
4.5 of 5 Resort (All-Inclusive)   |   Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico   |  
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Ranked #2 of 23 Hotels in Puerto Morelos
Calgary, Canada
1 review
3 helpful votes 3 helpful votes
“Very good couples resort.”
4 of 5 stars Reviewed August 17, 2012

Great resort we strongly recommend for couples or groups of couples. Our room was very nice: jacuzi tub, nice shower, clean bathroom double sink. we enjoyed this smaller very well kept resort!! I only rate at 4 because the beach is a little small and the ocean has some rocks.. For me this was not an issue I dont mind pools so this was ok.

-Adult only. Nuff said..
-20 mins from airport.
-Great breakfast buffet open till 11am (dont miss it)
-Dining every night no reservation required (they are looking for tips but who isnt?) They ask you wear a collared shirt and long pants...
-24 hour room service is fully included.
-Beach is small but nice. Not really this resorts strong point..
-Pools are nice, lots of towels (no towel card BS) drink service even for smaller pools. swim up bar and different activities.
-Room was very nice "Junior swimout" well worth 15$/day.
-Lots of channels, flat screen tv, playboy channel for a little motivation ;)
-Mini bar is ok. not great.. I did not attempt to motivate the stock guy because...
-Bar service is great: Premium alcohol, bottled beers available (I drank Leon beer all week Mmmmm)
-Shows are at 9pm they are ok I have seen better and worse lol.
-Live band at 10pm.
-Drinking and socialize till 1am then head home for room service and whatever else comes to mind.
-Gym is not bad if that floats your boat.
-Didnt do the spa.
-Shops are over priced. Mexican market one night a week.

Hope this helps!! This resort is priced a little higher than others its simply because its better. I only rate at 4 because if your looking for beach and ocean this might not be for you.

Room Tip: We had the junior swimout room upgrade. For us this was well worth 15$ per day. Ground level room, w...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, August 20, 2012
Dear dbddbt,

We would like to thank you for your preference and for your review. It´s great to know everything about your stay experience.

Thank you for your kind comments about the breakfast selection, pools, and drinks selection. It´s a pleasure to know that you have enjoyed your room and amenities.

It will be an honor for us to have the oportunity to welcome you back soon.

Kind Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Canun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,610 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,774)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Montreal, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 16, 2012

Service and staff was excellent. Entertainment as well. Rooms and amenities very clean. Food was great at the buffet, Mexican specialties especially. Best service from Andrea, Marisa and Tomas. Andrea remembered our preferences for churros, Marisa remembered all our names every time, and Tomas was very respectful with us. Beach was very rocky, so a little disappointing. Overall, still a very good experience.

Stayed August 2012, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chi Town Baby
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 16, 2012 via mobile

SSS was by far the best resort I have stayed at! Now I came as a single with to of my girl friends and we mingled with couples and other single guests it was great! The service was great, rooms were great and food was great! Beach was fair, had sharp rocks so don't go in bare foot water wasn't clear blue like in Cancun but we mostly hung at the pool. Main pool was fun but water was a bit warm so we went to the infinity pool where it was much cooler. My only complaint were the elevators they were small and hot. And on my last day I met LUKE! He was a smokin hot guest!! Hehe!! Best time ever!!!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Illinois
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 16, 2012

We went to this resort with another couple and had a wonderful experience.
The staff was exceptional! The rooms were spotless and very roomy. The evening entertainment was good. Everything about this resort was great and I would highly recommend it to anyone looking for a very relaxing vacation experience!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, August 17, 2012
Dear Mona N,

We would like to thank you for your recent visit and for your review. It was an honor to have you home and to know about the wonderful time you have spent with your friends.

Thank you for your kind comments about our staff service, rooms and entertainment activities. We are always looking the best way to exceed guests expectations in every manner.

We will be waiting for your next visit.

Warm Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tottenham, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2012

We went to SS on our honeymoon in Sept 2010. It was absolutely amazing and we loved everything about it. The beach was rockey, yes but everything else totally outweighed that. The service, staff, food, entertainment, excursions, room, and amenities were great!!! We've been to a few other resorts since then including Secrets in Dominican but nothing compares to Secrets Silversands, Mexico. We will be going back to Secrets Silversands in Sept 2012 for our 2 year anniversary and can't wait. We hope to have the same, if not better, experience as we did previous.
We are looking very forward to it.
Bobble-tees

Room Tip: We had an ocenaview preffered club. That is the way to go!
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, August 17, 2012
Dear Ryan C

Thank you for your preference. It was an honor to have the opportunity to celebrate your Honeymoon with you. Thank you for your review.

We are overjoyed to know that we have exceeded your expectations with our staff friendly service, food selection, entertainment activities and rooms.

We will be also waiting for your visit this next September to keep celebrating.

Sunny Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ferns, Wexford, Ireland
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 15, 2012

We booked this hotel for our Honeymoon and i'm sooo glad we did. The premises, facilities, staff, food and drink were all amazing. The all-inclusive is truly all-inclusive on a 24hr basis and it's not just local brands either. I would highly recommend this hotel. In all my travels around the world, both on business and for pleasure this is without a doubt the best yet. Amazing. But bring your suncream and cigarettes as the shops in the hotel are very expensive. As for the assortment of cocktails and martini making classes - Amazing!

Room Tip: I would give extra stars to this hotel if possible, the rating doesn't seem to go high enough.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 14, 2012

The best thing about the resort was the staff. I have no idea how they managed to find so many happy, friendly people to work at the hotel. There was a nice selection of food, and the quality was good. Spa was excellent. The hotel rooms and the pool areas were also great. As other reviewers said, the beach was not very nice. All in all it was a great long weekend getaway. I would go to another Secrets with a better beach next time.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, August 15, 2012
Dear Gerard_Y147,

We would like to thank you for your preference and for your time to share this amazing review about your stay experience.

It´s a pleasure to know that our staff suprised you with their great friendly service, they all love their work, creating great memories for our guests. Thank you for your kind comments about the food selection, spa and rooms.

We will be waiting for your return for another great vacations.

Sunny Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Puerto Morelos
#1 Family Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 433
Official Description (provided by the hotel):
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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