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“I LOVE THIS RESORT!!!!!” 5 of 5 stars
Review of Secrets Silversands Riviera Cancun

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Secrets Silversands Riviera Cancun
4.5 of 5 Resort (All-Inclusive)   |   Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico   |  
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Ranked #2 of 25 Hotels in Puerto Morelos
GreenLeadersGold level
Galesburg, Michigan
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“I LOVE THIS RESORT!!!!!”
5 of 5 stars Reviewed June 2, 2012

We just got back a week ago and had THEE most amazing time!!! The grounds are gorgeous! Everything, and I mean EVERYTHING went off without a hitch! The whole staff was on top of everything. They were SO quick when we called them. One night our balcony light wouldn't come on and so I called the front desk to let them know, and I kid you not, within 1 minute there was a knock on our door and the maintainence guy was there to fix it. We ordered room service one night and even at 10pm, the service was quick, the food was great and he even put on a little presentation when presenting us with our food.
Our room was gorgeous, our view (even of the pool) was beautiful, the beds were SO comfortable, the cleaning staff did an amazing job every single day!
The food was amazing!!!!! I especially loved the buffets! Anything you could think of to eat was there, and then some!!! I MISS MY GREEN JUICE!!! :)
The entertainment was great!!! The B-boys we saw one night were AMAZING! The resort always had fun things to do in the evenings. To movies playing outside, to casino night, to the vendor market to the karaoke.....it was so much fun!!!! Even during the day, there was so much to do! From water volleyball, beach volleyball, yoga, water aerobics, black jack, to games set up by the entertainment staff. It was a blast!!!
The staff......OH THE STAFF!!!!! I am seriously missing them all. They are the happiest, kindest, most fun bunch of people that I have ever had the priviledge of meeting. They were always smiling, always ready to help with drinks, even carry my food back to my table from the buffet! I never had want. You can't walk anywhere without the staff saying "Hola!"
We had some wonderful drinks there.Our favorite thing to do was tell the bartenders, SURPRISE US! We got some very interesting and always yummy drinks. Were were greeted with the Riviera Maya drink upon arrival. One of our favorites was the Superman drink. :) Luis at the Lobby bar was awesome! SUPER funny and surprised us with these super yummy shots. I wish I could remember what he called it. It was blue, yellow and red.
I can not say enough good stuff about this resort. We will most definitely be going back and it can't come soon enough. :)

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, June 12, 2012
Dear Amberlyn32,

We would like to have the opportunity to thank you for your preference and for your time to post a review, thank you for all your kind comments, it´s a pleasure for us to know that you had such a wonderful time.

Thank you for your time to enjoy all of our restaurants and bars, (we will let Luis about your special thanks), and for your time to enjoy our great entertainment activities.

We hope to welcome you back very soon.

Kind Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
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7,015 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,195)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
5 of 5 stars Reviewed June 1, 2012

The hotel staff are incredible. Everyone seems to go above and beyond. Refreshing.g your drink, always smiling, friendly, and get knowledgeable. The hotel was 6 INDOOR and 3 outdoor restaurants. Bordeaux and El Patio were our favorites. We never made it to the fastfood one or Oceana but the menu looked good. At Bordeaux the chef Juan, the Maitre'd Juan jorge and our waiter were incredible, offering us wonderful recommendations. They even let my wife try a small portion of the two fishes along with a slew of vegetables since it was our last night.
The drink options, considering it is all inclusive were incredible. Grey goose, j walker black laberl, ect.
The only dowside is the beach is a bit rocky, but it is next to an area with private houses so it is nice and isolated and if you venture out half a mile from the shore it becomes quite nice. Overall no question I would go back to this resort or a sister resort. Antonio and Sandra.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EAST STROUDSBURG
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 31, 2012

This was our first trip to Mexico and we had a very nice but short stay. We'll definitely be going back to Mexico. If there's one suggestion for improvement it's that the place should raise its level of Mexican authenticity (after all it is Mexico) and not try to be so much like its two neighbors to the north. We thought we were escaping home and that didn't really work out. For instance, the place could have Mexican / Spanish musicians in the lobby in the evenings instead of locals singing English tunes. Also, the meals could be more Mexican. But those are minor flaws.

Room Tip: We chose a preferred oceanfront suite and were given Room 3410 - excellent choice as it was on the t...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, June 4, 2012
Dear 2Itinerants,

We would like to have this opportunity to thank you for your time to share your stay experience with your review, our guests comments and suggestions are very important in our way to reach our main goal, to offer the best service and facilities with the highest standards, this will assure you an excelent stay every time you decide to visit us again.

Thank you for your suggestions about our resort, we understand the importance for our guests to feel Mexico in the ambiance and to taste Mexico in our food variety, we will follow up your comments and suggestions with our management and make the required improvements, without forget our guests who travel for the first time to Mexico and maybe they are not very familiarized with the food and culture to make them feel very welcome too and have options for all tastes and cultures.

We hope to have the opportunity to welcome you back very soon to enjoy another wonderful time.

Kind Regards.

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erie, Pennsylvania
1 review
5 of 5 stars Reviewed May 31, 2012

Secrets Silversands was amazing in every way. The staff is exceptional, the food is absolutley delicious, the grounds are beautiful and manicured (one morning we watched a man cut grass along the patio with lawn shears for more than an hour). They're are plenty of fun activities to take part in; everything from cornhole, beach volleyball, pool volleyball, water aerobics, etc, all lead by the very upbeat entertainment staff at the main pool, plus pools that are practically secluded if you'd like a quieter place to lay out. The rooms are very modern and clean also. Nothing but wonderful things to say about Secrets Silversands!!! We can't wait to go back. Oh, also, we let the staff know that we were celebrating our anniversary and they put a cute sign across our door and sent a complementary chilled bottle of champagne, 2 apples and a strawberry to our room!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, June 4, 2012
Dear Katie V,

We would like to thank you for your time to share your wonderful experience with this review, your feedback is very important for us to help us to improve our service and brand standards to the highest levels.

It´s great for us to know that you enjoyed our entertainment activities, our entertainment staff is always looking for new and fun activities for our guests and have a wonderful time with them.

Thank you for share this special anniversary celebration with us, we can´t wait for the next!

Kind Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 30, 2012 via mobile

My husband and I actually stayed here in August 2010. Our stay was beautiful! The only downside were the ants but even they weren't too bad and housekeeping came pretty quickly to spray and clean them up.

The staff is awesome! To the point that I tried my best to remember names. Willian, is the only one i still remember. They work joyously and are very quick to respond to your requests. We felt like royalty.

We went to the spa twice and tried our best to go to every restaurant. Be mindful that men do need a pair of slacks for the evening meals. Our favorite was the Asian resturant. We went there two nights in a row. The second night we enjoyed a private dinner special were we we're the only couple. I personally enjoyed that even more than the private dinner on the beach. But both were amazingly romantic. The resturant manager came out and made our flambé dessert! Which was very sensuous. When had the dinner on the beach we were quite impressed with the lobster and presentation. I have yet to have a meal that pretty stateside. After the dinner on the beach, we returned to our room to find rose petals and a bath already drawn. Beautiful!

We did not partake in any of the water activities or tours but we did go to the evening shows. I was pretty impressed.

I would absolutely recommend this hotel. I'm sure there are bigger and maybe even better hotels but this is by far a great value, intimate, and inviting.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, June 4, 2012
Dear LoveTheBeachBum,

We would like to thank you for this wonderful review of your stay experience. Congratulations for your honeymoon! And thank you for letting us to be part of this very special celebration.

Thank you for your kind comments, it´s an honor to know that you enjoyed our staff service, they are always looking to offer the best memorable time to our guests.

We´ll wait to celebrate your firts anniversary! =)

Kind Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rehoboth, MA
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 30, 2012

We've stayed at Secrets Capri before, but this was our first trip to Secrets Silversands. While everything was great, the decor was a little too modern/contemporary for my taste - I prefer a more tropical feel, but that's just me. The people were wonderful, as were the food and drinks, and we had a wonderful time!

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Socal Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, June 4, 2012
Dear Pauline_MA,

Thank you for all your kind comments and for your preference. Thank you for your time to post this wonderful review.

We are very honored to know that you enjoyed your stay and our staff service, they will be very motivated to know that you regognize their friendly service.

We can´t wait to welcome you back very soon to our paradise.

Sunny Regards,

Karla Martinez
Social Media Cooddinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
5 of 5 stars Reviewed May 29, 2012

This resort was amazing! Not one complaint! Very clean and well kept, staff was very friendly. Would love to go back!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this review, June 4, 2012
Dear Kim_NelsonOtt.

Thank you for your preference and for your kind comments, it was a pleasure for us to made your stay a wonderful time.

See you on your next visit!

Warm Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#1 Family Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 433
Official Description (provided by the hotel):
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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