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“Nice hotel, shame about the wifi” 3 of 5 stars
Review of Hotel Rutllan

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Hotel Rutllan
4.0 of 5 Hotel   |   Av del Ravell, 3, La Massana 03500, Andorra   |  
Hotel amenities
Ranked #2 of 9 Hotels in La Massana
La Massana, Andorra
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Nice hotel, shame about the wifi”
3 of 5 stars Reviewed April 17, 2014

This is a very nice non-fussy hotel. For an everyday good value hotel this is perfect. The food is nice and the restaurant service is quick. The location is good and there is free parking. The spa is well done. All is clean and well kept, though perhaps a bit tired in places.

The big BUT is that the wifi and internet service is awful. It is free but totally unreliable. Everyone gets very frustrated, someone even went across the road to the coffee shop and got their wifi password, as you can log on to it from the hotel bar!

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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117 reviews from our community

Traveler rating
    48
    46
    15
    6
    2
See reviews for
43
46
5
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
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  • Portuguese first
  • Russian first
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English first
Yokneam, Israel
Top Contributor
118 reviews 118 reviews
33 hotel reviews
Reviews in 60 cities Reviews in 60 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed March 26, 2014

Reception was fast as they scanned our passports.
Parking was okay, although it cost extra 10euros a day.
SPA hours are not child freindly, so we couldn't use the swimming pool.
Breamfast was good, not too much choice as i would expect from a four star hotel and no vegetables.
Room was clean, everythiđng in working order.
Batb tub.
SKI lockers in the basement with exit to the street.
It in next to the SKI bus stations to Arcalis and Arinsal and right next to the Pal sector gondola station.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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East Grinstead, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 22, 2014 via mobile

Transfer from Barcelona using Novatel took 3.5 hours and bus stop almost outside the hotel and gondola to the slopes was also located next to the hotel so all very convenient. Hotel very family friendly, large and spacious with a lovely spa pool which is a real delight after a full day on the slopes. Staff polite, friendly and accommodating only disappointment was on departure when we were faced with an extra bill for our child's dinner @ 15 euros per night!! When queried was told child stays free in room but dinner is charged!! We booked hotel, flights, ski hire and passes separately but would recommend booking ski hire & passes direct with hotel/holiday package because I believe there is a discount available. Overall would definitely recommend and hope to return in the future.

Stayed February 2014, traveled with family
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London
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 26, 2014

I have been going there for 30 years and my parents for 45 years. We love it. Nice hotel, clean. Staff very polite and helpful. Very cosy in the bar area with the fire place in winter. Restaurant does very good food. Breakfast is amazing with such a large choice.

If you want a nice break at the mountain, don't look further! Lots to do around the hotel.

Room Tip: Take room on the mountain side rather than the street side. Quieter and nice view.
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manchester, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 11, 2014

A real great hotel for skiing or exploring the centre of Andorra la Vella. Have travelled here three times and had a great time, visit upon visit. The hotel is appointed to a high standard, fitting with the mountain location. It is really well located for the funicular lift to the ski area; which consequently offers varied ski opportunities with a number of beginner and intermediate slopes and options to transfer into more advanced options. There are more than adequate ski storage facilities at the hotel. The only thing which seems to prove a little difficult at times is the food, which tends to be quite traditional and not always with a great choice. The translation of the menu is what I found to be a little bit difficult at times. Overall; a great location with excellent feel, facilities and log fire! I would certainly recommend it for the location and rooms!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Madrid, Spain
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 6, 2013

I was really going to highly recommend this hotel, in which I stayed for 3 nights. It was my first trip to Andorra and to la Massana in particular.

Everything was good, except for one really big and not very nice surprise which expected me on the check-out time. I came to this hotel by the hotel´s promotion for a special and really attractive price, which was really good for this hotel. From the very beginning when I showed the promotion code, the employees changed its nice way to treat me as it was shown to other guests (who paid full price). It was not only towards me, as I saw further. When I was checking out, suddenly an employee on the reception gave me a bill which was higher and told me that for some reason the promotion is not valid and that I will have to pay a full price! The worst part was when there appeared some man and started to insult me, saying that he does not like this kind of people who come by this promotion and that I am cheating them and they will call the police if I do not pay a higher price, which I had to do finally. He did not present himself, and was only insulting me and evidently was from this hotel. I was really shocked... Later I found that it was the owner of the hotel...

What I want to say with this story is that although the hotel is not bad, but not outstanding, the the owner´s way to treat his clients is so rude and not decent at all, as they just lure you by some promotions and then for your money you are insulted and get a lot of headache, that it will definitely spoil the impression not only of the hotel, but of the trip in general.

I will never come back to this hotel and will never recommend it to my friends, unless it is sold to somebody not so greedy and who does care about his clients.

  • Stayed February 2013, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Top Contributor
53 reviews 53 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 24, 2013

if you get a deal online, the price value is great, otherwise it can be expensive, but it is a good hotel. Nice breakfast buffet, nice bar area with fireplace, and right across the street from the lifts, which is great.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Rutllan

Address: Av del Ravell, 3, La Massana 03500, Andorra
Location: Andorra > La Massana Parish > La Massana
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in La Massana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Rutllan 4*
Number of rooms: 95
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