This is a beautiful property but is not by North American standards a 5 star resort. It is at best 3 star. The value for money is low. Our room was a superior room but lacked space, was in the middle of the building and had fishbowl like windows for all to see in. The room was small and cramped. It was a holiday weekend in Chile and there were many families. Children everywhere and lots of noise. The location of our room was by the staircase and whenever anyone walked in hallway, you could hear, doors banging and children screaming at all hours. At checkin there was not one person who spoke English. Our saving grace was Victor the Manager of HK. He translated for us throughout our stay and was fantastic. We had sent numerous messages to the people that took our reservation to help us with excursions and we received no replies. Freddy our server was also fantastic. He did an outstanding job and took great care of us. If only the management would have taken the extra step and ensured that we were taken care of it would have made a difference. Scenery is great but it is not a very relaxing resort. The meals were hit and miss...not indicative of the high rating it received from Conde Nast.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Despegar.com and Odigeo so you can book your Termas de Jahuel Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.