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“Old World Charm” 5 of 5 stars
Review of Su Merced

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Su Merced
3.0 of 5 Hostel   |   Julio Tobar Donoso | 700 m from main road to Puembo, Puembo EC170179, Ecuador   |  
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Hotel amenities
North Andover, Massachusetts
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
“Old World Charm”
5 of 5 stars Reviewed January 23, 2014

I stayed here one night before my return to the States, based on Trip Advisor reviews. I was not disappointed. This hotel is a very old home, lovingly cared for and decorated with fine taste. The surrounding gardens nurture tranquility. Since this is an old property, you have to expect some tired grout and peeling paint here and there, but the place is clean, with spacious bed and bath areas. The hot shower worked nicely. Most of all, the owner, Don Pablo, was unbelievably accommodating, especially when the WiFi did not work with my iPhone. He let me use his office computer to check in and print boarding passes. On top of that, he took me to the airport at 5:00 A.M. I will stay at Su Merced on my next trip to Ecuador, which I visit every few years on birding trips. My only concern, which I mentioned to Don Pablo, was a barking dog on the neighboring property. He was surprised when I told him that in my part of the U.S. most dogs are taken into their homes at night. His own two dogs spent the night curled up together on the front steps. Anyway, it is a good idea to bring ear plugs.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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92 reviews from our community

Traveler rating
    66
    18
    5
    0
    3
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25
35
9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Playa del Carmen, Mexico
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 23, 2014 via mobile

Stayed at Su Merced on January 21,2014 for one night. Had a great stay, super mattress and pillow as well as a nicely appointed room. The hotel is very quiet and great for sleeping. Breakfast was good with a large serving of fresh fruit and nice strong coffee as well as eggs and a toasted cheese and ham sandwich. The highlight was the owner giving us a tour of the house and the description of the 2 1/2 year renovation. Highly recommend.

Stayed January 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 5, 2014

This lovely inn-hosteria 10+ minutes from the new international airport in Quito's suburbs was a lovely surprise. We planned a quick overnight stay before a 6 am flight the next morning. We understand that 2 families own this fullu-removed 300+ year old structure and their dedication and care show in every aspect. The rooms are extremely large, with small nice touches such as hand painted sheets to match the wall decor and interesting antiques throughout. Once of the owners showed us around the property and his love for the renovation was infectious. For dinner, Su Murced accommodated our many dietary restrictions. For a small fee, the owners will arrange a pick-up or drop-off at the airport in their new spacious van. We highly recommend Su Merced for either a quick overnight stay near the airport or for a longer quiet stay away from the busy city of Quito.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 3, 2014

a lot of the other reviews cover all the details, but this is a great, authentic feeling place. It was a bit of a drive from the airport, but it was worth it to stay in this setting instead of at some modern airport hotel that would make you feel like you were at any generic lo location in the world. Pablo was very nice. The grounds looked great, but I only stayed the night for a layover. my bed was really comfortable, brekfast was quite nice with a lot of fresh fruit. I recommend this place highly.

Room Tip: they're probably all good
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 2, 2014

We loved this place. From its location- 18 minutes from airport- to the super friendly staff- to the unique atmosphere in this redone old hacienda- we could not have been happier.

The kids loved the place as well and we were charmed by the friendly staff. Pablo bends over backwards to get you to and from the airport at any hour of the day or night in their big comfy van which was wonderful- takes all the stress out of it ( and having been in stopped traffic one day due to car accident on way to airport and having been unable to get a cab another day in the historic district due to local celebration this is very calming indeed!)

We had a pleasant dinner , nice moist chicken and a good bottle of wine one night- not gourmet but tasty and nice- and they got up for us twice at 545 AM and made us eggs and fruit and coffee before our fights- met us at airport, took really great care of us- WIFI is fine by the office- there is also a big room with pool table tv etc if you spend a bit of time there- grounds are manicured, rooms are decorated in B and B style with old furnishings - each room has its quirks like any such establishment- comfy beds and nice bedding - You cannot go wrong here.
I will stay there again even after they build the big new highway to downtown next year and the new modern aiport hotels- its so appealing and unique with such lovely people.

Room Tip: Family rooms in the main house are good value, the rooms in the renovated stables have better plumbi...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guayaquil, Ecuador
1 review
1 of 5 stars Reviewed December 19, 2013

The place is really nice, the service tho couldn't be any worse.
We had problems from the moment we got there, we were served dinner the first night by a woman wearing PAJAMAS!
The staff has no hospitality training whatsoever. The food was TERRIBLY GREASE AND BADLY COOKED.
Stay away from this place!

  • Stayed December 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester, United Kingdom
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 13, 2013

Charming older style rooms rather than luxury, wi-fi was hit-and-miss (best near the office), price on the high side, and we agree with Rico P that a more substantial breakfast box would have been good when leaving early. That said, we thoroughly enjoyed both our recent stays, mainly down to Pablo's unfailing friendliness and helpfulness, to two tasty evening meals (well worth the extra cost) and to a nice breakfast when later flight permitted. The quiet location allowed a good night's sleep and quick access to and from the airport. We would stay here again.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Su Merced

Address: Julio Tobar Donoso | 700 m from main road to Puembo, Puembo EC170179, Ecuador
Phone Number:
Location: Ecuador > Pichincha Province > Puembo
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Suites
Hotel Style:
Ranked #1 of 5 Specialty Lodging in Puembo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Su Merced 3*
Number of rooms: 10
Official Description (provided by the hotel):
Su Merced is a hostel placed 20 minutes away from the new airport of Quito, also known as Tababela. We restored an ancient colonial house that dates from the XVII century. It is a great place to get in touch with history and culture of Quito. You may find also a great place for business and social events. ... more   less 
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Also Known As:
Su Merced Ecuador/Puembo

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