You will be so very pleased with the location as well as the leisurely feeling that this converted village offers. When they step up their customer service they will move up a star ranking easily. The staff is friendly and helpful, but there is something missing in making them a 4 star candidate. I would return.

We stayed only one evening at this hotel but in that time we attended a fantastic wine tasting hosted by Deborah, had a delicious evening meal, the local veal is highly recommended and stayed in a lovely room with fantastic views of Radda in Chianti in the distance. This is a great location for exploring the local countryside and I suspect gets very busy in e summer, the outside pool which was not open looks perfect. Based on what we paid for our room we thought this was an excellent hotel.

Stayed here in September for three nights having booked the hotel at the beginning of the year as part if our two week tour of Tuscany. The location absolutely lived up to expectations and the rustic village feel to the layout to the property was very pretty. The best thing about our room was the view from the window - just stunning at any time if the day. It was also very quiet. The downside would be the limited tv (didn't bother us but I could see it might be a problem for some), the very small bathroom, and the bed that was rather 'springy' and is probably ready for renewal. I have to say that our room was very clean. Breakfast when the hotel was full could be like feeding time at the zoo, but we did enjoy three nice dinners at the hotel, where the cuisine ran to the traditional rather than fine dining. No complaints. The only thing (and not sure how you get around this) is that with wine tastings going on during the day there were some guests the worst for wear around the pool. They should have put in more practice before their holiday!

Please be advised that we just spent a week at this hotel - the rooms were not clean, the facilities were basic and not worth the price and there were bed bugs in our room - we changed rooms and the next room had a stench of stale urine and some other smell that I could not recognize. Upon leaving, our bags were infested with bed bugs and our bodies were covered in bites.

I have already notified the hotel.

On the up side, the people were incredibly pleasant and accommodating and I suspect they will do everything they can to remedy this situation.