I just wanna be objective about writing this review. I wanted people to be able to get the real deal if they are considering this place as their next go to vacation place.
the good - nice location, nice ambiance (overlooking laguna de bay), nice cooking if the servings can still accommodate you, nice rooms if well maintained.
First, the rooms - you can see that the rooms are already outdated. broken latches and door knobs, cracked paints, shower door always being derailed, antiquated towels with holes, crt tv with incomplete cable channels and very quaint sound, couch with broken zippers, dripping aircon and a lot of things that you don't want to expect if you are paying a room for 1000 each head. We availed of family room and a loft room for a group of 12, extra head is P700. etc.
Second, the pool - it should be the main selling point of the resort as there is nothing else that you can do without additional charge. There are 2 sets of pool. The infinity pool and the pools by the resto side - kiddie pool, the Jacuzzi, and the bean shape pool. the bean shape had a lot of floating objects including a blue plastic. there are green moss on the connecting walkway to the kiddie pool. The kiddie pool - i wouldn't even think of dipping my kid into it. the flooring of the pool is very dirty. the jacuzzi is just fine although we cannot see the flooring since it is not tiled. I stayed there with the kids. The infinity pool is very dirty. water is not clear, too many floating objects, chlorine is too high that you can actually smell it in your lungs.
Third - the food - we don't have any choice but to order inside since they do not allow food to be brought in. and there are also no cooking facilities like griller or anything. So, come dinner time. we were satisfied with the food during dinner - pinakbet, sinigang and chicken (a bit pricey in our opinion but since the servings is good for 2 then were ok with it). bottled water cost 35 each. ouch. Breakfast was complimentary, but they were not very prompt in serving everything (they are undermanned - too many guest, very few waiters). We end up not getting everything so I just told them to serve it during lunch (banana). Mind you: they are not well informed, what goes with the complimentary breakfast as they have to keep asking the receptionist/booking agent/secretary. Lunch time - it was terrible not bec of taste but bec of serving.. they charged P195 for a platelet of carrot,baby corn and mushroom,how small?you can actually count the served portion. P250 for a 250 grm (1/4 chicken). P280 for a 3 strip of fish fillet. they claimed the portion was a serving for 2 but it was clearly not, we ended up, ordering more - P350 for a platelet of beef stroganoff with pasta served as a viand. and they even have the guts to inform us that that is how they serve beef stroganoff when they know for a fact that we are ordering additional since we are out of food and as they told us that is the only thing that they can offer. talk about grabbing the opportunity.
when we were settling the bill, we already told the manager our concerns and they even discounted the 195 veggie to a 95 each. but for the rest, they were defending it, they called on the chef. in our opinion, the chef is just working for them and shouldn't be blamed. whatever he does its on the instruction of the manager/owner. the remaining bottles of water took 30 mins to be given since the ref was locked and nobody could facilitate. they were already telling us that the bottles were at the stock room but when i saw the person they sent after 10 mins , he was empty handed. urgg!
Actually, this was our second time in this resort. we were there a year before and i can see the deterioration is very fast. partly because, the owner do not hire enough staff. when we there a year before, some of the staff were just rendering ojt. i recommended it to my sis in law because we had a good experience and the place is so near despite that fact and the pools were clean and considering that there were other people, the pools were not crowded, now i can see why..
i would not recommend this resort and would not go back anymore. if its a promo and the food is inclusive of the rate, go ahead try it but if it is not you might be very disappointed bec it's not worth the hard earned money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.