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“Very dirty rooms and poor customer service” 1 of 5 stars
Review of Cleopatra Resort

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Cleopatra Resort
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Palolem Beach Road, Palolem, Canacona 403702, India   |  
Hotel amenities
Ranked #7 of 8 Hotels in Palolem
Los Angeles, California
1 review
5 helpful votes 5 helpful votes
“Very dirty rooms and poor customer service”
1 of 5 stars Reviewed May 27, 2013

We were very disappointed in this hotel, especially after reading the misleading positive reviews. I traveled for 3 months in India, and this was by far the most unpleasant hotel experience I had. While the owner of the hotel and one of the workers who carried our bags were welcoming and kind, the rest of our experience was negative. The room was very dirty with a lot of cobwebs and it didn't seem like it had been cleaned in months. There was dust and debris on the windowsill and floor and even an old dirty glass and empty napkin holder on the table. It was very hot and the air conditioner turned off in the middle of the night on both nights, and the beds were extremely uncomfortable. My sister couldn't fall asleep for hours because they were so hard and lumpy (she never had that problem anywhere else). We only ate at the restaurant once because the food was not good and the beer was warm. Lastly, we tried to check out with a credit card (there is a sign in the office stating they accept credit cards), but the guy who checked us out said we couldn't use our credit cards because the manager wasn't there. So we said we'd come back later to pay when the manager was there, and he said that was ok. When we came back at 5pm, the manager still wasn't there. We didn't have any cash and the employee told us we had to pay in cash and rudely demanded that we go to the ATM. Our taxi was waiting for us to drive us to Panaji, but we didn't have a choice so we went to the ATM and came back to pay in cash. It was extremely frustrating and time-consuming and the man was so unfriendly and unprofessional. Big disappointment.

I would highly recommend staying at one of the beach huts (they range a lot in price and style, so you should be able to find something that suits you. Some even have balconies facing the ocean). There are many places to stay on the beach and the location is much better than staying at Cleopatra's (about a 5-7 min walk from the beach).

I think this hotel could be much better if they actually took the care to clean their rooms and train their staff on good customer service. Hopefully they will take that into consideration.

  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
drjtg, Director of Sales at Cleopatra Resort, responded to this review, May 28, 2013
While it is always very unfortunate to get such a review as the one as above on Cleopatra resorts from our esteemed guests , the contents which are absolutely FALSE, we need to put our points of reasoning for attracting such reviews. Normally such reviews are posted due to 1) very genuine complaints 2) frustrations out of polite refusals by the staff or management for unreasonable demands from the Guests on the room discounts /F & B discounts etc..( for which they also mention the use of TRIP ADVISOR as a Black mailing tool !!!) and Check in payment Policy of the hotel .. . Here the point no. 2 has happened, as per the feed back collected/received from the concerned staff members!!!!. We are proud to put on record here that our Property , Cleopatra Resorts is one of the most sought after properties in Palolem Beach area, amongst the Charter Flight operators as well as individual travelers and Domestic travel agents. The Charter Group Agents have signed contracts with us since the past 5 years continuously. All the contracts are signed by the Professional Charter Flight operators/agents,ONLY AFTER PROPER INSPECTION of our property and it's services offered and also based on the past experience/reviews from their guests who have stayed with us since 2007. Just b'coz the management or staff can't heed to unreasonable demands of the Guests , it doesn't mean that our rooms are diirty/dusty or unkept.!!!! The Guests who have posted the above review , during their stay had their breakfast and snacks and had CHILLED BEERS at the 24 hrs Pub & Restaurants all the days while they stayed with us (without a single complaint)and have asked for discounts which the staff politely declined as they were not entitled to offer discounts to guests as per the policy of the management. Also we believe that they did find some 'COMPATIBLE' companions who were staying on beach side and wanted to move out to be with them for their own reasons , and asked for refund for the rest of the days they were booked , which was also politely refused as per the cancellation policy of the hotel . Their behavior did reflect the fact that they were EXPERIENCED TRAVELERS !!!!!!. Due to Government/bank security guidelines, the WiFi as well as credit card machines are to be under the control of the management and only designated persons are permitted to use these services in the interest of their Guests. At the time of check in we have asked our guests how they intend to pay the bills ?CASH or CARD? and they have said CASH. But when they abruptly checked out without any notice , the staff asked for cash as per the check in register instructions and they didn't have the same too. They were planning to check out before making the payment and the Taxi too was ready to take them, sadly the staff had to STOP them from leaving without paying !!! Well, I suppose even a 5 star Hotel will insist on paying before you check out and leave the premises. I think it is very unethical for a guest to stay in a hotel and then try to prove a point that THEY ARE EXPERIENCED TRAVELERS , by trying to SAVE MONEY in discounts and payments . We wish our guests have better wisdom prevailing upon them to build up a reputation of as RESPECTED GUESTS than EXPERIENCED TRAVELERS!!!!
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25 reviews from our community

Traveler rating
    8
    7
    6
    0
    4
See reviews for
5
4
3
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
New Delhi, India
1 review
4 of 5 stars Reviewed April 23, 2013

Had an oppurtunity to visit n stay at cleopetra resorts found it be a value fr money resort with all the requisite ammenities n excellent courteous staff the best being barman n housekeeper had good help frm staff fr arranging transport in wee hours .asking fr drinks late in the night n ordering food also very late cud get hot sizzling food enjoyed stay

Room Tip: First floor rooms hv good view
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  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 19, 2013

We stayed at Cleopatras Resort in March 2013 for 3 nights. We arrived early in the morning (6am) and we were very grateful to be allowed to check in early at no extra charge. We were paying 1350 INR per night for a room with a/c. We had three main issues with this accommodation.

- Cleanliness- The room was very dated and was dirty. The bathroom had sand on the floor when we arrived, rodent droppings on the window sill; and I did wonder if the room had actually been cleaned since the last guests. I know this is India but for the price we paid we expected more.

- Airconditioning- The airconditioning did not work on the first night and we were paying extra to have this facility- we were not offered a new room, or a discount on the room rate.

- Internet- the resort offers wi-fi access however during our three day stay we did not manage to access this. We asked repeatedly and were told we had to wait for the boss to activate it and after two days we gave up.

Overall I would say the staff were very friendly (and we felt this alone justifies the 3 stars), but this is overpriced for what is on offer. Finally we'd like to add that we received an email from the resort asking us to leave a review on tripadvisor, and I quote: "ONLY if you have been happy staying with us". Sorry buddy...

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
drjtg, Director of Sales at Cleopatra Resort, responded to this review, April 21, 2013
Dear Guest, thank you for your review of our property. Yes, we have offered you a room @ a discount of 10% on the tariff applicable for the end of season dates. While I take this opportunity to thank you for your appreciation of our staff and their behavior , I also would like to clarify the following;1) the cleanliness of the room-- Yes , you could be correct in your observation that the house keeping staff may have not done their job well. We have taken up this matter seriously with the concerned staff members and assure you that it shall be looked into to ensure that next time no other guests should face such a situation ..2) Air conditioning--- Due to certain Major/minor maintenance work carried our by the Electricity department we do face frequent short as well as long Power cuts , specially after the end of peak season and before the Monsoon season . But we do have a Power back up , but that do not support the air conditioning system, and the power fluctuations also certain times fails to support the air conditioners . 3) regarding the wi-fi.... we may be the one amongst the very few countable properties in Palolem who offers a wif fi service to our Room Guests as well as to our regular pub guests(may be the ONLY ONE WHO OFFERS FREE Wi Fi ..!!!)..Even the authorities have DISCONNECTED all connections to the Shacks on the beach too, due to tight security regulations imposed by them . We have been directed by the authorities to connect the wi fi ONLY AFTER entering the MAC or WiFi number of the gadgets used by the guests, into a secured software loaded by them and ONLY ONE PERSON is authorized to operate that software to enter Mac number and details of the guests identity . I do clearly remember my staff informing you about the authorized persons presence in the Hotel and requested your Mac number , but you did refuse to give it to them . However , genuine grievances/suggestions like yours do help us to work more to see that such problems faced by you are rectified for the future guests . We hope that on your next visit you will surely find such problems do not exist at all. Thank you once again for staying with us and look forward to seeing you again . All the very Best !!!
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Chennai (Madras), India
1 review
5 of 5 stars Reviewed April 11, 2013

OMG ...Geweldig! This is the place to be at Palolem Beach..Sun, sand , fun and peace ( peace and secure feeling especially when you are at Cleopatra's) with lots of youthfulness. The room was spacious and clean .. that's all what you expect when you are by the beach... not a 5 star treatment.. The boys at the Cleo's are' soo lovin good 'and make you feel at home from the moment you arrive. The 24 hours bar/restaurant is great, you can have anything you want at any time ( can you imagine having Indian breakfast or anything you need after a late night beach party at 12.30 next afternoon..) They have it all. Hope they keep up the good work for seasons to come, and the food is excellent. One night Cleo's organised a headphone party. The first time I experienced that and it was great. 3 DJ's to choose from or just silence. The resort is 5 minutes walking from one of the best beaches in India.or may be Goa. Thank you to the owner Dr. George and all the staff for the wonderful time I had. I have never felt thuis('at home') feeling after all these years. I have travelled through India ie from 1992 onwards.. Good work Dr George and love to all the great boys who work 24 hours to keep people like us gelukkig en veilig... (happy and secure...) Hoping to be at Palolem and Cleo's next season too.. Beste wensen Cleopatra!

Room Tip: Value for money and trustworthy Owner's. If you get friendly with the Owner Then be equipped for...
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
drjtg, Director of Sales at Cleopatra Resort, responded to this review, April 18, 2013
Dear Valued Guest, Thank you for your appreciation of Cleopatra Resorts. We look forward to seeing you again at Cleopatra Resorts sometime in the near future and for another opportunity to Host you.
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Munich, Germany
1 review
5 of 5 stars Reviewed April 8, 2013

The last review of 12Natalie 12 is very good, I don't have much to add.
Cleopatra Resort offers all you need for great and exciting holidays. It's very close to one of the most amazing beaches I've ever seen. You have a 24-hours-bar, internet and very good food (I can recommend the English breakfast as well). But most thank you to all the lovely people, who are always open for an interesting or funny talk, especially our dear owner, Mr George.
Cleopatra Resort leaves nothing to be desired, I would visit it again anytime.
Simply perfect!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
drjtg, Director of Sales at Cleopatra Resort, responded to this review, April 19, 2013
Dear Valued Guest, Thank you so much for letting us know how well you enjoyed staying with us . We look forward to seeing you again @Cleopatra Resorts sometime in the near future !
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Munich, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 29, 2013

I was in Cleopatra Resorts with 5 friends in the beginning of march 2013. We are young people and wanted to have a relaxing time but also we wanted to party.
Cleopatra resorts is just great for that kind of things. We got the hint from friends in Kerala who recommened Cleos to us when we told them we are going to GOA.
We checked in in the morning with no problems, they had been expecting us and the rooms were ready.
With three people we had a really big and nice room with TV and AC at the first floor. It was clean and we had new towels each day.
But I must say: when u are in Goa u only use the room for sleeping! We spent all day at the beach which is just beautiful!
The staff was really really nice, absolutely nothing u can complain about. When my friend got sick the first day, they gave us advices and always asked how she feels!!
As well is the owner, Mr. George a great person! You feel welcome and the atmosphere is absolutely homelike! He is open, listens to your issues and does everything to make you feel comfortable!
A really big thank you to Mr. George for making this trip as awesome as it was!

Downstairs is a 24-h-bar/restaurant, so you can always catch someone if something is going on!
The food you can order in the restaurant is awesome!! They have everything!! Some advice: the english breakfast is the best breakfast you can wish for!! They have every kind of food and it is delicious!
When u get hungry right after you come back from partying, the kitchen is open all night and u can order whatever you want.
One night there was a "silent-party" at the resort. This means everyone gets headphones, three DJ's playing in front, and you can change to whatever DJ you want to listen to on your headphone!
My friend was laying upstairs because of her sickness, and we were downstairs partying as hard as it can get! She didn't even wake up once all night long.

The beach is only a five minute walk and beautiful! If you haven't been there you have no idea what a beautiful beach looks like!

If you want to have a good time and be with nice people in a familiar atmosphere, then I can highly recommend Cleopatra Resorts to you.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
drjtg, Director of Sales at Cleopatra Resort, responded to this review, April 19, 2013
Dear Natalie, thank you for such an elaborate review on Cleopatra Resorts. You did very systematically cover all aspects of Cleos from every angle. I don't think anyone could talk anymore about Cleos in better details. A Big Thank You to you from the staff and Management of Cleopatra Resorts. We are sure you will be back to Palolem very soon ...and look forward to having you with us again and again in the future.
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Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed March 21, 2013

I was there for a week in early March 13 with my family. We loved the place, The staff was very kind and friendly, The food was good. The place is close to the Palolem beach. It was my daugher's 5th birthday and the staff surprised us with a birthday cake. It just made the trip all the more special. Thanks George(Cleo's owner) for a wonderful stay.

Room Tip: Check out the rooms on the top floor, south side.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cleopatra Resort

Address: Palolem Beach Road, Palolem, Canacona 403702, India
Location: India > Goa > Canacona > Palolem
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #7 of 8 Hotels in Palolem
Price Range (Based on Average Rates): $
Number of rooms: 11
Official Description (provided by the hotel):
Cleopatra Resorts is just a few minutes walking distance from the Palolem Beach , which is one of the FINEST BEACHES in THE WORLD.. We are the ONLY licensed 24 hours opened Pub & Restaurant in the Palolem Beach road for the past 7 years .We are also the official Hotel for few in- bound Charter Flight operators from various European destinations. During the Season we have Live Music/Open mic nights /Silent all night party etc etc, not to forget the Movie/Cricket /Football evenings on BIG SCREEN ..We have well experienced staff to take care of your each and every queries and to see that you are at peace during your vacation and stay with Cleopatra Resorts. ... more   less 
Also Known As:
Cleopatra Resort Goa/Palolem

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