We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“nice hotel but not good staff.” 1 of 5 stars
Review of Metropole Hotel Phuket

Save Saved
You added Metropole Hotel Phuket to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Metropole Hotel Phuket
3.5 of 5 Hotel   |   1 Soi Surin, Montri Road, Talat Yai, Phuket Town, Phuket 83000, Thailand   |  
Hotel amenities
Ranked #1 of 3 hotels in Talat Yai
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“nice hotel but not good staff.”
1 of 5 stars Reviewed March 15, 2013 via mobile

The hotel because of its location is very nice and the rooms are also very nice.
But the staff in hotel since welcome to until end was very rude.
Welcome was terrible when i enterd into the hotel receptionsit asked me about booking again and again and no body picked my luggage.
The staff at the breakfast wasnt good at all.
I would just like to say hotel wasnt good at all.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

106 people have reviewed this hotel

Traveler rating
    6
    29
    23
    24
    24
See reviews for
11
21
6
8
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Bangkok, Thailand
1 review
4 of 5 stars Reviewed March 4, 2013

I had stayed in a Junior Suite Room recently and found the room was very clean and the bathroom as well. Breakfast is o.k with wide variety of food, Services are o.k. My appreciation of the stay is receiving warm hospitality treatment from Miss. Kotchamon & Miss. Sukjai, the management staffs of the hotel, which I will keep it in my minds forever.
Harry Lim.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 20, 2013 via mobile

I would avoid this hotel like the plague. Service is poor. Rooms are getting tired and worn out.

My biggest complaint is a nightclub called T2 basically below the hotel. It blasts techno music till 2am every night of the week. The base goes through the entire hotel.

Staff just say " oh yeah that's T2, everyone complains about that"

  • Stayed February 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 20, 2013

We stayed here the first night after our flight to Phuket. The hotel is big and tries to be better than it is. The room was quite dirty, especially the bathroom. The whole building needs renovation. Breakfast ok with wide variety of food, but because of the feeling of dirtyness in the hotel, I didn't want to eat from the buffet.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crawley, United Kingdom
1 review
1 of 5 stars Reviewed February 14, 2013

stayed for 2 nights, decor looks nothing like the website, out of 26 rooms booked for our stay 20 had cockroches, several had blood stained carpets and brown water marks on the walls, all toilets and bath/showers badly stained, bed linen was dirty and there was a general feeling of unclean and poor maintenace.

reception staff rude and ignored when we wanted assistance, pool dirty, gym worse that useless, food and bar product poor and over priced!

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 11, 2013

Pretty low standard all over.
Would not recommend due to filthy bathrooms, very tired decor and staff not speaking understandable English. Would not recommend to any of my friends or family. This hotel looks like it has received no attention in twenty years.

  • Stayed February 2013
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Top Contributor
52 reviews 52 reviews
35 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed February 9, 2013

I stayed here for 2 nights because of work. Our company had a 2 day training event in the big ballroom. The banquent department was accomodating to cater to our requests, so the seminar went on very well. The room on the other hand was another issue. My toilet (wc) was clogged, called in the maintenace person not once but twice! Once at 12.30am & the other at 1.30pm the next day. It was stressfull. The bed & pillows were not comfortable, my aircon worked fine which was good. The room is just old and the facilities are old too. The housekeeping opened my door even though the Do Not Disturb sign was on! Did not knock to check if anybody was in. Fortunately I latched the door from the inside. The breakfast seemed like a big spread but the food was not nice. We catered lunch for the participants and the lunch was not nice either. So my conclusion: the food in the hotel is not nice. There are plenty of eating places around the hotel and shopping too. I would probably choose one of the newer hotels around the same area if i have to be in the city.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Also consider these accommodations in or near Talat Yai
Restaurant, Poo...
Show More
0.3 mi away
Royal Phuket City Hotel
Royal Phuket City Hotel
#98 of 142 in Phuket Town
3.5 of 5 stars 175 reviews
Free Parking, I...
Show More
0.4 mi away
Baan Suwantawe
Baan Suwantawe
#26 of 142 in Phuket Town
4.5 of 5 stars 166 reviews
Free Parking, R...
Show More
0.0 mi away
Sino House Phuket Hotel and Apartment
Show Prices
Show Prices
Show Prices
Best Value, Shu...
Show More
0.7 mi away
Chinotel Phuket
Chinotel Phuket
#58 of 142 in Phuket Town
4.0 of 5 stars 122 reviews
Free internet...
Show More
0.0 mi away
The Tint At Phuket Town
The Tint At Phuket Town
#7 of 142 in Phuket Town
5.0 of 5 stars 21 reviews
Luxury, Beach...
Show More
2.6 mi away
The Westin Siray Bay Resort & Spa Phuket
Show Prices
Show Prices
Show Prices

Been to Metropole Hotel Phuket? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Metropole Hotel Phuket

Address: 1 Soi Surin, Montri Road, Talat Yai, Phuket Town, Phuket 83000, Thailand
Location: Thailand > Phuket > Phuket Town > Talat Yai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1 of 3 hotels in Talat Yai
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Metropole Hotel Phuket 3.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Agoda, Booking.com, Asiatravel.com Holdings, Travelocity, Tingo, Cheap Tickets, BookingOdigeoWL, Despegar.com, Hotels.com and Venere so you can book your Metropole Hotel Phuket reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Metropole Hotel Phuket Town
Metropole Phuket Town

Owners: What's your side of the story?

If you own or manage Metropole Hotel Phuket, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.