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“Great resort....beach service to be improved.” 4 of 5 stars
Review of Hapuna Beach Prince Hotel

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Hapuna Beach Prince Hotel
4.0 of 5 Hotel   |   62-100 Kauna'oa Drive, Puako, Island of Hawaii, HI 96743   |  
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Hotel amenities
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Fourth Night FREE!
Ranked #4 of 4 Hotels in Puako
Certificate of Excellence 2014
GreenLeadersGold level
canada
Top Contributor
97 reviews 97 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
82 helpful votes 82 helpful votes
“Great resort....beach service to be improved.”
4 of 5 stars Reviewed August 5, 2014

My husband and i came here last April for one week holiday, we liked it so much that we decided to come again in August to take my mother for her birthday.

The hotel is very clean and the staff is for the majority of the time very courteous.

Negative:

The one thing that prevented us from rating this place with 5 star is the beach service. We were not impressed with it last time we came but we thought it was because we went off season.
Instead it is just not as good as it should be.

There is one of the beach man in particular who is quite aggressive and unpleasant. He made us wait 45 minutes standing on the beach before he gave us a sun bed!
When we asked if we could help and help ourselves with one of the sun beds, he told us that we could bring our own equipment or we had to wait for him to open. He added that we should be happy and grateful that he was letting us borrow 'his' equipment..... We were so mortified that we were left speechless.

After all we did not spend over $400 per night o bring our own sun beds!

We were so upset that we ended up complaining with the management, who seem to have taken action as after that we did not have anymore issues, yet the attitude on the beach remained unfriendly. The staff kept chatting around while guests were waiting standing on the hit beach for umbrellas and beds. They were driving the beach car like they were on a race track and they were throwing the sun beds like they were junk. They displayed such an uncaring attitude that it looked like they hated their jobs. Quite a contras from the rest of the staff or management, who seemed to care for the guests.

The beach opens too late for us, especially at this time of the year. They say it opens at 8.15 in the morning, but in truth it is not ready until 9am.

Some other guests felt the same. The beach should be ready by 7-7.30 am like most of the other resorts in the world.



Back to the positive:

The morning buffet is amazing, pricey but worth the money. The staff is great, and food is very fresh. The dinners are also very good

What we like the most of this resort is the quietness and that it is clean. There were a couple of nights were people were bathing in the swimming pool and being loud, we called the front desk and they promptly fixed the issue! Great service! It seems that the management responds very well and fast to any issues.

Room service is wonderful too. The rooms are cleaned promptly and with accuracy. The bed is very comfortable as well and we had a range of pillows to choose from. We also enjoyed their skin/hair care. We normally bring our own shampoos and lotions but we did not need them this time as their products are of high quality

The resort's gift shops are well stocked and fairly priced, we enjoyed the shopping during the hot hours.

They have resumed the shuttle service to the queen's shops which is very useful if you didn't rent a car.

We will be back on this island and would love to come back to this resort as long as their beach service will improve, as it is the main reason for us to come to Hawaii....to enjoy the beach!

Room Tip: Ocean view
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaunaKeaResort, Manager at Hapuna Beach Prince Hotel, responded to this review, August 6, 2014
Aloha and thank you for sharing your comments with us. We appreciate hearing what we do well and we appreciate knowing where improvement is needed. We will explore the situation at the beach so that when you return once again, you'll sense a noticeble improvement! Mahalo.
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1,659 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (334)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Seattle, Washington
Top Contributor
55 reviews 55 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed August 4, 2014

Great hotel. Best part for us is the location right on Hapuna Beach- one of the prettiest beaches in Hawaii. Large comfortable room with lanai and ocean views- even with a "garden room". Big pool, excellent beach, lots of lounge chairs and beach towels. It is paradise.

We were in the rear building tower 4 on the 5th floor, one of the less expensive rooms, but no complaints. The price was right and the room had a lanai that extended to a grassy area that was great with ocean view. Hotel has restaurants for every meal, a shop with reasonable prices to buy snacks, several bars, some shopping shops. Live music at sunset. OPTIONAL resort fee which is better than a mandatory resort fee- for around $24 you get parking, internet, daily water and coffee, and a one time 2 mai tai's.
Rooms are well appointed and have been remodeled. The bathrooms have had a hybrid remodel but are quite large and comfortable. All amenities of a 4 star hotel- robes, shampoo, ice in room, small refrigerator, etc.
The only negative we experienced was our internet did not work so we called the front desk. They in turn patched me through to the internet company and made ME deal with the problem. I had to sit on hold, then talk to the guy, set up an appt, and be in the room- it was BIZARR-O- why would they make the guest do all of that?? Wake of management- I am the guest that paid $11.95 a day for a service- why am I calling an internet comapny on my vacation? Then, they did not apologize or credit me for the day we went without. The internet company was great and quite friendly and got me up in 2 minutes. Ironically the router just needed unplugging and I can't imagine why the front desk did not send someone down to try that as it was hidden behind the bureau...it was really strange.
Besides that odd internet episode, we LOVED our stay and thought this hotel was a perfect place to kick back for 3 nights and really feel like we were on a Hawaiian vacation. Recommend it to anyone. Aloha!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaunaKeaResort, Manager at Hapuna Beach Prince Hotel, responded to this review, August 6, 2014
Aloha! We're happy you enjoyed your visit with us. We appreciate hearing about your internet situation and will look into that further so that other guests might be helped by your comments. Mahalo and we hope to see you again very soon.
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Hartford, Connecticut
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 3, 2014 via mobile

The rooms and beach are beautiful at this resort and if that's all you need for a moderate price, stay here. However, if you want to be able to eat on site or even grab a drink after dinner, stay at one of the other resorts nearby (Marriott, Mauna Lani etc.). The difference is, the other resorts have made a nice little "city" around them to get ice cream, shop and have plentiful dining options. The food is ridiculously expensive at Hapuna - $8 for a cup of coffee, $30 for breakfast and it's just not worth it. The walk to the parking garage is a hassle but that's what you'll have to do to get meals affordable or have any nightlife.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaunaKeaResort, Manager at Hapuna Beach Prince Hotel, responded to this review, August 4, 2014
Aloha and thank you for your comments. We always appreciate hearing from our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falkirk, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 2, 2014

Spent 5 nights at this hotel just chilling and relaxing
Food was excellent, though a bit pricey. Staff were very helpful and friendly. Room was very spacious , air conditioning worked well and everything was spotlessly clean and well maintained. Beech is immediately in front of hotel, with plenty of beach chairs and para soles provided by the hotel.
If you don't have a car you are a bit isolated but that was what we wanted.
Great relaxing venue for a quieter holiday

Be aware restaurants close early so don't leave it too late to eat - though this might be a shock just to Europeans as all Americans we spoke to viewed this as normal

Wifi provided in room but is expensive and you need to pay full price per device so you can run up a big bill quickly

Would certainly recommend this hotel for a quiet week

Room Tip: All appeared good
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaunaKeaResort, Manager at Hapuna Beach Prince Hotel, responded to this review, August 4, 2014
Aloha and thank you for your comments. We are happy you enjoyed a relaxing visit with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley, CA
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 1, 2014

We included a picture of the view from an ocean front room and from a partial ocean view room. You can decide if it is worth it. We paid an extra $70 a night for the Ocean front room. One negative: the room is farther away from the beach and the front desk.
The room has strong AC and a strong shower. The bathroom is very spacious.
The beach is really the best part of this hotel. The staff was nice, especially the valet.

Room Tip: See pictures of the view of Ocean front room versus a partial ocean view room.
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaunaKeaResort, Manager at Hapuna Beach Prince Hotel, responded to this review, August 4, 2014
Aloha and thank you for choosing to stay with us. We're happy you enjoyed the beach and look forward to your return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 31, 2014

The hotel is outdated, open bathroom and toilet. Felt a little bit greasy and not really inviting. Additional pricing is annoying, e.g., for internet, parking. Breakfast was really bad, never had such a bad steak. The location is very good, though. The beach is clean and very easy to reach. The pool is ok. If this hotel would be updated, they would include internet and parking for free and change the cook, this could be a first class spot.
Next restaurants are a little bit far away.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaunaKeaResort, Manager at Hapuna Beach Prince Hotel, responded to this review, August 4, 2014
Aloha and thank you for your comments. We are looking into your comment regarding the breakfast steak and appreciate this being brought to our attention. Since we do not charge a daily resort service charge as most other hotels do, only those guests who utilize parking and internet are assesed a fee, rather than all guests. We are, however, also reviewing this policy. Mahalo.
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 29, 2014 via mobile

Our trip to Kona started off rocky, but when we reached our hotel everything changed. We were upgraded to a room with awesome views and the staff was friendly and so helpful. Great location and the beach was breath taking. This was such a great experience for our family.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaunaKeaResort, Manager at Hapuna Beach Prince Hotel, responded to this review, July 30, 2014
We're delighted to hear you and your family enjoyed your visit with us! Please return again soon. Mahalo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hapuna Beach Prince Hotel

Address: 62-100 Kauna'oa Drive, Puako, Island of Hawaii, HI 96743
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Puako
#4 Spa Hotel in Puako
#4 On the Beach Hotel in Puako
#4 Luxury Hotel in Puako
#4 Romantic Hotel in Puako
#4 Family Hotel in Puako
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hapuna Beach Prince Hotel 4*
Number of rooms: 350
Official Description (provided by the hotel):
Hapuna Beach Prince Hotel offers luxury accommodations, an 18-hole golf course, spa services, and space for meetings and weddings. Gracious hospitality. Exceptional value. No mandatory resort fees. ... more   less 
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Also Known As:
Prince Hotel Kamuela
Prince Hotel Hapuna Beach
Prince Hotel Island Of Hawaii
Hapuna Prince Hotel
Hapuna Beach Hotel
Island Of Hawaii Prince Hotel

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