My husband and i came here last April for one week holiday, we liked it so much that we decided to come again in August to take my mother for her birthday.
The hotel is very clean and the staff is for the majority of the time very courteous.
The one thing that prevented us from rating this place with 5 star is the beach service. We were not impressed with it last time we came but we thought it was because we went off season.
Instead it is just not as good as it should be.
There is one of the beach man in particular who is quite aggressive and unpleasant. He made us wait 45 minutes standing on the beach before he gave us a sun bed!
When we asked if we could help and help ourselves with one of the sun beds, he told us that we could bring our own equipment or we had to wait for him to open. He added that we should be happy and grateful that he was letting us borrow 'his' equipment..... We were so mortified that we were left speechless.
After all we did not spend over $400 per night o bring our own sun beds!
We were so upset that we ended up complaining with the management, who seem to have taken action as after that we did not have anymore issues, yet the attitude on the beach remained unfriendly. The staff kept chatting around while guests were waiting standing on the hit beach for umbrellas and beds. They were driving the beach car like they were on a race track and they were throwing the sun beds like they were junk. They displayed such an uncaring attitude that it looked like they hated their jobs. Quite a contras from the rest of the staff or management, who seemed to care for the guests.
The beach opens too late for us, especially at this time of the year. They say it opens at 8.15 in the morning, but in truth it is not ready until 9am.
Some other guests felt the same. The beach should be ready by 7-7.30 am like most of the other resorts in the world.
Back to the positive:
The morning buffet is amazing, pricey but worth the money. The staff is great, and food is very fresh. The dinners are also very good
What we like the most of this resort is the quietness and that it is clean. There were a couple of nights were people were bathing in the swimming pool and being loud, we called the front desk and they promptly fixed the issue! Great service! It seems that the management responds very well and fast to any issues.
Room service is wonderful too. The rooms are cleaned promptly and with accuracy. The bed is very comfortable as well and we had a range of pillows to choose from. We also enjoyed their skin/hair care. We normally bring our own shampoos and lotions but we did not need them this time as their products are of high quality
The resort's gift shops are well stocked and fairly priced, we enjoyed the shopping during the hot hours.
They have resumed the shuttle service to the queen's shops which is very useful if you didn't rent a car.
We will be back on this island and would love to come back to this resort as long as their beach service will improve, as it is the main reason for us to come to Hawaii....to enjoy the beach!
- Official Description (provided by the hotel):
- Hapuna Beach Prince Hotel offers luxury accommodations, an 18-hole golf course, spa services, and space for meetings and weddings. Gracious hospitality. Exceptional value. No mandatory resort fees. ... more less
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- Also Known As:
- Prince Hotel Kamuela
- Prince Hotel Hapuna Beach
- Prince Hotel Island Of Hawaii
- Hapuna Prince Hotel
- Hapuna Beach Hotel
- Island Of Hawaii Prince Hotel