We vacationed November 9th – 13th, 2006. We originally booked at the Hilton (to try something different,) but after two hours we found the Hilton disappointing and called the Fairmont hopeful they had availability. (We stayed there two years ago and loved it.) They only had garden rooms which was fine with us.
When we checked in, we had been upgraded to a suite (last time we were upgraded to a club level room.) Something about an inventory thing, but who cares! Our room was beautiful, shouted luxury but was very comfortable. Since we had a suite the rooms were huge (nice living room area) and we had two balconies and bathrooms! However, our first visit in July 2004, we had a standard king room that was just as nice just not as big. Renovations were going on during our stay, but we almost wouldn't have known if it weren't for a few signs apologizing for the renovations taped around. We heard no construction noise. By the way, the Fairmont does not have a bird problem like some of the other resorts – we are sure many of you know what we mean. You can enjoy dawn and dusk with out a lot of shrieking.
The entire resort is beautiful and well kept. You never saw trash, piled dishes, old pool towels, etc. lying around. The pool is nice and relaxing and there was never a shortage of lounge chairs. Some people thought the beach was a little small, but we thought it was fine. The beach never seemed crowded and the water was warm and clear. The activity desk offered kayak, boogie boards and snorkel rental for a small fee. We didn’t snorkel at the hotel, so we can’t comment on whether this is a good spot.
However, what really makes this place is the staff. Everyone from the valet, front desk, concierge, housekeeping, maintenance, waiters, etc were so friendly, helpful and truly go out of there way to make sure your stay is perfect (with you having to ask most of the time.) The level of pampering is amazing. The moment you step in the resort, the valet takes your bags and gives you a lei, the front desk quickly checks you in and goes over the activities/restaurants available at the resort, the concierge helps with any arrangements you could need, the pool attendants set up your towels on your lounge chair and occasional come by and spray you with Evian water - maybe a bit over the top but you pay good money to stay here and all the little touches and extra friendly service makes a good vacation become a great vacation.
To appear a little objective the following is a small list of complaints:
The bar and food service pool side can be a little slow. It is usually quicker to get up and get your own drink from the bar. However, the wait staff is very friendly once they get to you.
The cashier at the Lamont was not friendly, probably the only person at the Fairmont having a bad day – I think she is an outside vendor and probably doesn’t count as Fairmont staff. At the other shops, the ladies were so nice and helpful.
My husband and I went to the spa for massages – I loved it, the amenities, the masseuse, the location (Oceanside cabana), but my husband wasn’t crazy about the amenities offered and his masseuse didn’t listen to his comments so he left disappointed. The massages were overpriced but hey it is fun to splurge once in awhile.
Of course there is the food/drink prices, the food and drinks at the Fairmont are expensive., but we haven't found a Hawaiin resort that isn't. Some food/drink items are really overpriced and others seem somewhat reasonable. However, the food (and portion sizes) is very good. We were never disappointed in anything we ordered., but be prepared for some scary room charges. We ate at all the restaurants but The Grille and we did not use room service. If you do stay at the Fairmont for more than 3-4 days; the restaurant choices can seem boring. One more restaurant (such as Italian or something) would be nice but hey you will probably have a car as did we so you can go somewhere else to eat. Kona is 20-30 min drive and several other resorts are within a 5-15min drive.
As repeat customers of the Fairmont Orchid, we can easily say we will stay here again and can comfortably recommend this resort to anyone.
- Official Description (provided by the hotel):
- The Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children’s program. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, BookIt.com, Despegar.com, TripOnline SA, HotelTravel.com, Booking.com and Tingo so you can book your The Fairmont Orchid, Hawaii reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Fairmont Orchid, Hawaii Hotel Waimea
- Fairmont Hotel Kamuela
- Fairmont Orchid Hawaii
- Fairmont Kamuela
- Kamuela Fairmont