We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely resort in a most lovely place” 5 of 5 stars
Review of The Fairmont Orchid, Hawaii

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added The Fairmont Orchid, Hawaii to your Saves list
The Fairmont Orchid, Hawaii
4.5 of 5 Resort   |   1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Offers & Announcements
5th Nite Free + Breakfast
Ranked #1 of 4 Hotels in Puako
Certificate of Excellence 2014
Los Angeles, California
Top Contributor
66 reviews 66 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
42 helpful votes 42 helpful votes
“Lovely resort in a most lovely place”
5 of 5 stars Reviewed July 22, 2014

I spent a wonderful week at the Fairmont Orchid. The location is fabulous, but my applause does not stop there. I took advantage of the Walls Without Walls on my first full day there. I can't think of a better way to start a vacation but to have almost two hours of luxurious spa attention (I had a massage and a facial treatment) just mere feet from the ocean. Brown's Beach House serves terrific food (and large portions) with an unobscured view of the ocean and those magnificent sunsets. The staff is very kind and cordial. My ocean view room was out of this world and quiet. I visited in early July when the hotel wasn't too crowded. I understand from speaking to hotel staff that occupancy can increase over the course of the summer, but early July was, well, paradise at the Fairmont Orchid. I wish I had discovered the Luana Lounge sooner in my stay as I had a great "small meal" at the bar the night before I left. The Hale Kai restaurant has an outside bar area that presents a tremendous view and an ocean breeze. The Hale Kai also serves as the bar area for the pool, but I never felt crowded by folks at the pool that came to get beverages. In a nutshell, the Fairmont Orchid is just a lovely, lovely place. I plan on returning next year.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,375 reviews from our community

Traveler rating
    1,426
    626
    204
    91
    28
See reviews for
629
1,162
31
166
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (534)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Springfield, Oregon
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 22, 2014

Stayed at Orchid for five nights with older daughter and teenage son. Great location with just the right amount of activites. Having both a nice pool area as well as the ocean beach area offered nice variety. Service was great across the board. Rooms were nice, bathrooms terrific with tub and separate shower. As others have said nice view from every room. Grounds are immaculate and while its a big resort it has an intimate feel to it, unlike the Hilton up the road. Breakfast buffet in the morning as part of our package was a big plus. Lots of variety and food was great. Would stay here again.

Room Tip: All rooms have at least good views of beautifully landscaped grounds and many have at least partial...
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 22, 2014

They got this one right, from the design of the site and grounds to the layout and design of rooms and public spaces, execution is successful throughout. It helps that they enjoy one of the best locations along this coast. If you have not been to the area yet, it's a bit disconcerting viewing the landscape you pass through from the airport, empty and hot lava fields (the road itself is part of the annual ironman challenge course). Once on-property, it's quite a different world with lush grounds and a generally breezy expansive ocean exposure.
Everything about the property seems solid and well done, including dining options. The breakfast buffet is among the best we have found, a slight annoyance being the number of birds waiting around to sneak a bit from your plate (kids loved hem at first but even they grew tired).
There is a good selection of lunch and evening dining options, all solid and somewhat on the costly side, I guess this being not such a surprise. One hint if you want something lighter and sort of a deal, the lounge offers quite a few items and some drinks one-half price between 8-10, really enough of a selection that we made this dinner twice (and it's a nice overlook patio location).
Snorkling, sunsets, sea turtles, etc all great, everyone will find things to like about the beach.

Room Tip: The main wings are perpendicular to the oceanfront so most room have an angled view. Rooms facing th...
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belvedere
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 22, 2014

A beautifully maintained resort in all aspects, from public spaces and rooms to the superbly designed tropical gardens. Everything looks new and perfectly attuned to the Hawaiian culture. The staff is most congenial and welcoming. Our room was extremely quiet and well furnished with amenities, including a small empty refrigerator for fruit, wine, beer or whatever.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 22, 2014

Had a wonderful time here with my wife and two small daughters. Good food and excellent breakfast. The pool area was very nice and having turtles coming up on the beach is testament to how well the area is preserved. Not cheap but worth every penny.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 22, 2014

Our family stayed on the Gold floor this last week. The staff was super attentive and helped us with activities and reservations. Nice spread for breakfast, tea, and happy hour. The beds were extremely comfortable! We also enjoyed the beach and snorkeling that was right on site so easy to access. Our kids are actually adults now, but it looked very family friendly.

Room Tip: Beautiful views from the north side of the north tower.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 21, 2014

It's hard to imagine a nicer place to stay than the Fairmont Orchid. The grounds are sprawling and immaculately landscaped, the views are divine, the staff is very friendly and the rooms are lovely. There's not a bad view in the hotel. I'd stay again in a heartbeat, because it's a great value for the cost and has some nice extras for President's Club members (it's free to join and you get some perks).

So what's keeping it from being 5 stars? Sometimes it has a bit of a cruise ship feel that seems out of place at such a high-end hotel. For instance: Staff chasing you off "reserved" chairs even at 6 p.m. when they've been abandoned for hours. (They're $45 to rent and $25 for a "half day" which starts at 2 p.m. and doesn't include food -- but when the "day" is officially over, it's not great to be told I shouldn't be sitting and watching the sunset on a completely empty chair.) Brown's Beach House is a stunning setting and the food is better than it has to be, but for $30 appetizers, those apps shouldn't come out less than five minutes after we placed the order. (Were they just sitting under a heat lamp waiting to be ordered? Ick. And being rushed out of our seating during a pricey meal - double ick.) The spa treatment areas are ridiculously gorgeous, but as others have noticed, the check in/locker area is dirty and dated.

It's a few little things like that which didn't seem to live up to the promise of this absolutely beautiful hotel, but they're so minor and can be easily fixed. Hopefully they will be during our next visit!

Room Tip: If you want an ocean view, don't book a "partial" room - you won't get one unless...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Fairmont Orchid, Hawaii? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puako
#1 Luxury Hotel in Puako
#2 Family Hotel in Puako
#2 Romantic Hotel in Puako
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Official Description (provided by the hotel):
The Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children’s program. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, getaroom.com, BookIt.com and Jetsetter so you can book your The Fairmont Orchid, Hawaii reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont

Owners: What's your side of the story?

If you own or manage The Fairmont Orchid, Hawaii, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.