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“Paradise” 4 of 5 stars
Review of The Fairmont Orchid, Hawaii

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The Fairmont Orchid, Hawaii
4.5 of 5 Resort   |   1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743   |  
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5th Nite Free + Breakfast
Ranked #1 of 4 Hotels in Puako
Certificate of Excellence 2014
Calgary
1 review
“Paradise”
4 of 5 stars Reviewed July 3, 2014

Spend 10 days of our honeymoon at this beautiful resort and would do it again in an instant! The pictures do not do
It justice. Stunning sunsets everyday with sightings everyday. Pool open 24hrs ! A must

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontOrchid, Guest Relations Manager at The Fairmont Orchid, Hawaii, responded to this review, July 11, 2014
Aloha Kaaley, Congratulations on your marriage, and thank you for choosing The Fairmont Orchid as your honeymoon destination. Thank you for your lovely review. We look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,383 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (537)
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English first
Fountain Valley
1 review
5 of 5 stars Reviewed July 3, 2014

Fantastic! Everything you wished for in a resort is right here. The staff were always saying "aloha" and the service was excellent.

Once the staff met you, they will remember your name. Great time!!!!



  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontOrchid, Guest Relations Manager at The Fairmont Orchid, Hawaii, responded to this review, July 11, 2014
Aloha Paul, Congratulations on your anniversary, and thank you for choosing to celebrate at The Fairmont Orchid. We look forward to welcoming you back again!
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Keaau
1 review
4 of 5 stars Reviewed July 3, 2014

pleasant experience, love the warm pool! and that Jacuzzi and pool are open 24/7! and fresh local fish. and the staff makes you feel important.
the rooms are very quiet and beds are great! I would recommend a stay a this hotel

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville
Top Contributor
98 reviews 98 reviews
22 hotel reviews
Reviews in 42 cities Reviews in 42 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed July 3, 2014

After traveling for about 45 minutes from Kailua-Kona, and 20 minutes of it through lava rock fields, there is The Fairmont Orchard next to the ocean. It is a beautiful spot; the grounds are immaculate, the service exceptional, and the activities varied. The pool is extremely nice, and there is a very nice beach area. There are several restaurants on the property to choose from, and offerings of lighter fare near the pool and beach. The guest rooms are very large and wonderfully appointed. The king-sized bed was very comfortable. Whether your interest is learning to snorkel, canoe, or paddle board, there are ample opportunities on-site. There are also historical and cultural walks as well as workshops of a "make and take" nature involving traditional Hawaiian arts and crafts. Whether you want to stay busy or just relax, this resort has all you need to do both. The staff is wonderful and helpful. This is probably my favorite resort of all time.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontOrchid, Guest Relations Manager at The Fairmont Orchid, Hawaii, responded to this review, July 11, 2014
Aloha, thank you so much for sharing your experience at The Fairmont Orchid, Hawaii. We sincerely appreciate your very gracious review and hope we will have an opportunity to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
1 review
5 of 5 stars Reviewed July 3, 2014

We have stayed at the Fairmont Orchid before, but this trip surpassed even our fantastic memories from previous stays. As a family, it's so difficult to find the quality of hotel that we desire, that has the type of amenities that our kids want and need. The Fairmont is ALWAYS accommodating in this regard. They really do try to live up to the motto "Turning Moments Into Memories" and in our case they have succeeded. Our children know that this is a special place, and they are appreciative of the attention that they get when they come to this property. We have phenomenal memories of our time here, even with the myriad challenges that go along with travel to Hawaii. While this trip was flawless, we have had minor issues in the past that were resolved so professionally that we made a point to return. So glad that we did. From something as simple as supplying us with an endless cache of ice to the more complicated changing of a room, the answer always seems to be yes. We will return to the Orchid anytime that we are on the Big Island. Cant' stay anywhere else.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abington
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 3, 2014

This was a fantastic venue for a family vacation. My wife and fifteen year old daughter had a memorable and enjoyable experience. Our ocean front view was just that, ocean front. The majesty of the AM sunrises and PM sunsets were worth every penny

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontOrchid, Guest Relations Manager at The Fairmont Orchid, Hawaii, responded to this review, July 11, 2014
Aloha Patrick, thank you for your review. We are excited that The Fairmont Orchid was perfect for your family vacation. I hope we will have an opportunity to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wildberg, Germany
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 3, 2014

I had a great stay all in all at the fairmont orchid in September 2013. The whole area of the hotel is gorgeous: the buildings, the garden, the pool area, the beaches. Everything is so nice and well thought through. I was really impressed by it.
The room I had was very spacious, we had a balcony that had a good size to spend time outside there, the bathrooms were good and clean and the beds were comfortable.
Of course this hotel is not a particularly cheap one, but you get value for the money.
We spent like one half day at the bar by the pool. The staff was really nice, cocktails were good.
There is like 3 restaurants or even more in the hotel. We went to eat at the Asian restaurant there (make a reservation before you go, it fills up quickly) and I really loved the food.
Since I got a cold the next day, I wasn't able to experience more, but my parents and my brother said, that everything at the beach was really awesome and that they even saw turtles by the beach.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontOrchid, Guest Relations Manager at The Fairmont Orchid, Hawaii, responded to this review, July 11, 2014
Aloha Joerg, we are so happy you were able to enjoy time with your family at The Fairmont Orchid. We hope you will come back and stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puako
#1 Luxury Hotel in Puako
#2 Romantic Hotel in Puako
#2 Family Hotel in Puako
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Official Description (provided by the hotel):
The Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children’s program. ... more   less 
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont

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