We just got back from a 1 night stay at the Orchid Hotel. We have been to this hotel on a number of occasions beginning with when it was a Ritz Carlton. It's kind of sad to see this hotel deteriorate. I thought once Fairmont acquired it, they would make sure to update the property. Here is my assessment of pros and cons:
1. Location - they have a great little protected bay teeming with sea life. It's a great area to snorkel not too far from shore.
2. Service - the waiter at the bar was fantastic. He was by far the best service-oriented person we've encountered at a hotel. Only problem, he was not a permanent server and was only filling in from the catering department.
1. Really dated interior - having stayed there before, I could see that there hasn't been a lot of updating to the property. The light fixtures near the lobby were starting to fall apart.
2. Service - the concierge isn't really a concierge. He is an event booking agent who really only was interested in selling packaged tours. He must be paid a commission since he really offered us no help in driving information to the volcanoes. Also, any hotel that charges you money to sit in a cabana even at 3pm when the hotel's occupancy is 40% is not an exclusive resort. The way that the person informed my wife and child that they had to move or pay was not handled well.
There you have it. We only stayed at the resort since the price was so much cheaper than the Four Seasons. Well, you get what you paid for.
- Official Description (provided by the hotel):
- The Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children’s program. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Tingo, Travelocity, BookIt.com, Otel, BookingOdigeoWL, Hotels.com, Venere and Agoda so you can book your The Fairmont Orchid, Hawaii reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Fairmont Orchid, Hawaii Hotel Waimea
- Fairmont Hotel Kamuela
- Fairmont Orchid Hawaii
- Fairmont Kamuela
- Kamuela Fairmont