We love Fairmont resorts and hotels and we (two adults, two kids) stayed there for four nights in August 2013. It's a great place. The pool is the best on the Big Island, open 24/7. It's really spread out nicely and even though the resort was busy we never had a problem getting a chair. The tennis facility is one of the best I've ever seen, complete with a "grand stand" court and a half dozen other courts. The most amazing thing about the resort, however, was its private beach cove. It was great to rent surf boards and paddle boards, and have the kids go out on calm protected waters. The best part was the snorkeling. There's a protected turtle sanctuary right there, and some of the turtles swim in the cove. They're massive and very social. It really made the experience. The rooms themselves were outstanding. I highly recommend this resort for a family vacation. We absolutely loved it.