A Beautiful hotel, lovely beach and great pools and jacuzzis. We were dissapointted by the reception staff on arrival nothing like the amazing service of its sister property Kea Lani in Maui. No reception drink or Lei's were given on arrival unlike the majority of other hotels we visited on the same trip which was disappointing. The food in the restaurants was amazing, we had a lovely meal in the restaurant on the beach. We loved BIG Island in general, so much to do a great place to go, so happy we went especially when we was not sure whether to bother with having going to Maui, Kaui and Oahu as well, but definitely worth it a must see the Volcano and the Active Lava flow into the ocean.
I would not hesistate coming back to the hotel as the hotel was great and what we were looking for, just very unfortunate about some of the front desk/concierge service we recieved, definite room for improvement there.