Overall, we had a great stay at the Fairmont Orchid.
We had a few problems to start off our stay but the hotel was quick to offer us dinner at their delicious restaurant, Brown's, and apologized profusely. Chaman-Aiu, the manager, was very apologetic and great on the phone. I understand that mistakes happen, but what makes any establishment great is their ability to rectify the mistakes quickly and then go out of their way to make your feel special. Chaman-Aiu and the Faimont did so.
The ocean has a great little inlet with little to no waves which is really nice for swimming.
A few things I did not like. Parking is $17 a day. I understand other hotels in the area charge for parking, but the four seasons didn't when we went their for lunch. The rooms are fairly small (especially compared to the beautiful rooms of the Fairmont kea lani (although double the price). They charge for everything including snorkeling gear and paddle boards were upwards of $50 for an hour. Happy hour at the luna lounge is little more than 2 bucks off a beer, a little disappointing as there were no other happy hours/discounts, especially compared to the Kea Lani which had great happy hours at the swimup bar and nicks.
Other than that the hotel was beautiful and the staff was very accomodating
- Official Description (provided by the hotel):
- The Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children’s program. ... more less
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- Also Known As:
- The Fairmont Orchid, Hawaii Hotel Waimea
- Fairmont Hotel Kamuela
- Fairmont Orchid Hawaii
- Fairmont Kamuela
- Kamuela Fairmont