Upon entering the grounds of Hanbury Manor I felt that this was a perfect place for a Wedding and that the guests would feel as first class as the bride and with a high price tag was expecting the rooms to be as well maintained as the grounds and reception area. At first glance the hotel seemed well organised and felt like there was an air of great History and high class. What was disappointing to start was that the early check in which was requested was not arranged and I was unable to view my room before the Wedding which was awkward as I had to leave through the wedding breakfast to check in which was at the fault of the hotel. Upon entering my room it was incredibly clean however did not feel finished. The room felt stately however seemed lack lustre. A cabinet door was loose and could not be closed properly. There was mug rings on the surfaces which had been covered with glass and made it feel unclean. The glass tops also hazardous; my partner ended up with a cut where he caught it on the glass. The bathrooms were less than satisfactory, the real marble which was installed on the floor was dull, dirty looking, stained and scratched. The grout was discoloured and cracked and looked unhygienic. The wall tiles were in dyer need of lime scale remover and where there had been some repair work a plain white tile had been stuck over the existing tiles and finished with silicone, not what I would expect at £140 price tag and a five star rating. The vanity had not been screwed in properly and was loose, where I could flap it backwards and forwards with my hand. The marble top was ill fitted with big gaps between the counter up-stand and the top and finished with huge quantities of silicone! The skirting was peeling and was showing signs of rot. The toilet would not flush properly and not ideal if sharing as the constant flush, flush, flush is not only embarrassing however required!
Although the bed was comfortable, the pillows were hard and did not aid with sleeping and was shocked that no alternatives were available or offered by the hotel reception.
The Television was excellent, with a displayed time and a good selection of channels.
The hotel offers a fantastic array of in room amenities however these are expensive. Although I did not eat in the numerous restaurants available in the hotel, I was told these were again expensive and there was no discount available for guests attending the wedding. My friends said that simple things like chips and salad were extra and was not included as part of the main meal, again another gimmick which has been overseen and would suggest needs to be looked into. Again there were no discounts at the bar again for guests that were attending the wedding and £11 per glass of wine seemed extravagant seeming that a champagne cocktail was an extra £2.50. Again pricing which I would recommend is looked into by the hotel.
The breakfast however was amazing and other than the wedding itself was one of the best parts of my stay. There was a fantastic selection of traditional breakfast foods, as well as salmon, fruit and pastries. There was also a selection of cereals and fruit juices and tea and coffee was served at the table. There was also a chef which would cook omelette's and eggs of your choosing.
The staff were extremely helpful and all seemed pleased to work there.
Overall I would not return at the price tag attached. I have stayed in 3 and 4 star hotels where the service is adequate and the restaurants and bars more reasonably priced.
Being a guest at the wedding I would have thought the hotel would have accommodated the better rooms which were close to each other for extensive families, would have offered discounts for bars and restaurants and given the same regard as of the bride and groom.
If you are attending a Wedding which is in the Garden Court then stay there. Rooms are nicer and als...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.