Rather than jump from one thing to another,I'm combining my review of Malta with that of the Pergola HoteL,so bear with me.........
Firstly the flight out and the discovery that for some reason Air Malta dont accept plastic ..ah well
When we got to Malta Airport no one met us,no rep,no taxi driver,and so we joined the melee of people walking around hoping to find allocated transport,this form of chaos seems to be the norm. Eventualy someone suggested I try box 12 - what is this? Noel's deal or no deal? - there were 1/2 a dozen like wise confused souls there,I was told there was a taxi driver looking for me! eventually I found him, he passed me onto another taxi driver wearing a "Go Corfu" T Shirt, I was beginning to agree .
Now Malta is not a big island and yet it took us 2 hours to get to Malleiha ,thanks mainly to the weird one way systems, which would send us up one street , down another , across another around the block...in fact it was one of the most tortuous journeys I've undertaken.It's virtually impossible to distinguish one town from another as they all blend into one in one of the most denseley populated areas in Europe, overpopulation and deregulated building gone beserk.In between was a depressingly barren sight with virtually no woodland,barren outcrops ,rocky landscapes and no rivers to break up the grim N African like landscape.
We arrived at the Hotel, a very nice reception area,and the hotel is situated in a great location, just off the church square in the old town.So here are my perceptions and observations
Our Room - lovely,fair play! but with an A/C that sounded like a tractor making it virtually impossible to use at a high level when trying to sleep.The ceiling fan was fine,nice bathroom,beds comfortable enough.
Lifts - Sorry but I found this three different lift shaft to be highly confusing and I know elderly guests were as equally dumbfounded,in fact using the London underground is easier, it's a major flaw in my opinion...not the hotel's fault of course,the architect whose brainwave it was.
Hotel restaurants and "entertainment" - The hotel has to operate within a budget , I appreciate that,but some of the things - trivial things, were just,at best irritating, and at worse bordering on being parsimonious.There are 3 bars,but only one is operational [lack of staff perhaps? ] and thats the Cave Bar,you couldn't use the La Valle unless you were eating there thus deriving people of a lovely view and you couldn't have a coffee after your main meal in the Bienvennue Restaurant, even to the extent of all the coffee cups being taken away, I never saw anyone use the bar apart from hotel introductions for excursions.
The food? well if you are of the opinion that one just eats to live then ,fine ,adequate enough if you feel that eating is a way of living then it was boring,predictable, uninspired and lacking in enthusiasm,it's also not good enough to recycle so as to save money imo.We became so depressed that we went out to eat on two occasions,and maybe this hotel would be better as a B&B and leave good cooking, rather than canteen tpe delivery, to places like Guiseppe's in the village an Ta Peter's which at least revived my hopes that Maltese cooking wasn't lacking in flavour for the sake of pandering to bland UK palletes.
The entertainment,when we had it , was...dire and was so amateur that, once again,one was left with the impression that the hotel was cutting costs in quality...and yet it could be so different, it's in a great position, has fantastic staff,Maltese wine is exceptional for the price and the weather is great,the place should be jumping like the Maritime over the other side of the Bridge,my impression was that the hotel is in a comfort zone but all these silly cost cutting measures and preventative issues must be losing them business. Is it 4 star? not in my opinion, would I go back? no, I quite enjoyed the excursions but how many churches do you need? Sorry Malta,sorry Pergola but it's a thumbs down from me.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are truly disappointed to note that during your recent visit to our island, both our hotel and Malta, as a destination, did not meet your expectations.
Indeed, Malta is an archipelago of 4 very small islands with Malta and Gozo being the only two that are inhabited. The islands are renowned for their numerous cultural, artistic and natural treasures, blessed with year-round sunshine, rendering them into a fascinating setting for a vacation. The way the towns and villages blend into one another is usually considered more of an asset rather than highly confusing, allowing ease of transportation, when visiting the various places of interest. The journey from the airport to the Pergola Club Hotel & Spa, when using an exclusive taxi service or self-drive car should in reality not exceed a 45-minute drive.
Like each and every business, the hotel does indeed operate within a budget but definitely not at the expense of hindering the enjoyment of a guest’s stay. In a nut shell, the following are the Food & Beverage opportunities, within our hotel. The Cave Bar is in fact open throughout the warm months, whereas the Bonaventura Bar is then open when the Cave Bar is no longer operational. The Bonaventura Restaurant on the other hand, is open all year through for buffet breakfast and dinner, serving all relevant beverage selections including coffee, during dinner hours. The La Valle al Fresco, weather permitting, is open every evening offering a wide selection of pizza, pasta and grills, and yes, why not, guests are most welcome to enjoy a bottle of wine or otherwise, while enjoying the panoramic views that Mellieha has to offer at this venue, without feeling obliged to dine too. An alternative dining experience is also available at Da Ciccio Cucina, specialising in fresh pasta, pizzas and fresh fish among others.
We thank you for having taken the time in sharing your opinion about your vacation with us and while we respect the fact that you may not choose to travel to Malta in the future, should you ever be of a different opinion, please do not hesitate to contact us directly, where we will make our best endeavours in ensuring that your overall experience on our island is more rewarding.
Elaine Cutajar Debono
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.