On arrival the air conditioning was not working. Reported to reception, who inform us that they had had a problem with the air con in our room (room 8) prior to our arrival. Needless to say the air con did not work properly during the duration of our stay (10 nights). Added to this the fridge did not work correctly and was always producing water, meaning anything put in to the fridge came out soaking wet and it was never truly cold and milk would go off very quickly. Dispite numerous visits from maintenance and promises by the reception staff and the hotel manager that the fridge would be replaced, it never was! Not very satisfactory when you are self catering.
The bathroom floor was always wet when you had a shower and the shower tap is plumbed the wrong way round, i.e. hot was actually cold and vice versa.
There is a safe in the room, but it costs 20 Euros to use, with a 10 Euro refundable deposit.
The room is clean and the cleaning staff are excellent.
The pools are small for the size of the hotel and one of the pools is opened to local residents two days a week. There is no supervision of the pools by the hotel staff, so dispite there being signs prohibitting jumping in, bombing etc it all goes on. The indoor pool is surrounded by carpet which is not in a good condition. You cannot stay in the indoor pool for long as the chemicals in the pool are too strong and if the jets in the spa pool are switched on the effect of the chemicals on your eyes is increased.
The Gym equipment is in a poor state of repair with at least 50% of the equipments being faulty.
The food in the hotel is very bland and the restaurants seem to all serve the same menu which is pizza, pasta or burgers.
There are only 3 very small lifts (2 x 3 persons and 1 x 5 persons). Only one lift goes from level 7 to 0 (0 is the top floor and 7 is the bottom floor). The lifts are serviceable but they are not smooth. Lift 3 always smelled of fish.
There is free wifi in the reception area, which is slow but useable. I would not recommend getting wifi in the room as it is very expensive, it could be cheaper to use data roaming.
They have a different solo singer 5 nights of the week, unfortunately they all sing the same songs just in a different order, and not all of them can carry a tune.
The town is built in the hills and so it you have to walk up hill to get to the shops, there is is a small shop about 20 metres from the entrance of the hotel which stocks a variety of goods, but it is only open for limited hours and does not open on Sundays. The largest food shop is situated near the top of the hill (about a 1 in 4 slope). It is not too bad a walk and soon get used to it. You have to remember you have to carry everything in your arms as they only use plastic bags that do not have handles.
You are about an hour away from Vellatta by bus, this bus is very popular and is nearly always packed, so be prepared to stand for the duration. Not all the buses have working air con. The cost of the bus is very reasonable at 2.60 euros for a day pass, do not get a single as this costs 2.20 euros.
Eat at the Maritim, 50 metres from the lower exit of the hotel. The food is of a higher standard and...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 5, 2013
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Thank you for taking the time and sharing your recent experience at the Pergola Club Hotel & Spa.
We are extremely saddened at learning that a number of aspects may have hindered the enjoyment of your stay especially when considering that you were accommodated in one of our most well appointed units, enjoying beautiful panoramic views of both the village and the bay.
Please rest assured that each and every aspect mentioned was well investigated, with relevant action taken where deemed necessary. Meanwhile, for the benefit of our esteemed TripAdvisor Followers, we wish to clarify that throughout the warm months, the Pergola Club Hotel & Spa has four different food and beverage venues, all open simultaneously, offering a different type of cuisine. It is also worth highlighting that our main restaurant also offers daily different buffet themed dinner experiences.
While thanking you once again, please do accept our sincerest apologies if we were not proactive enough when you brought to our attention any matters arising.
Elaine Cutajar Debono
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.