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“Fantastic Wedding, Fantastic holiday.” 5 of 5 stars
Review of Ramla Bay Resort

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Ramla Bay Resort
4.0 of 5 Hotel   |   Marfa L/O, Mellieha, Island of Malta MLH 7100, Malta   |  
Hotel amenities
Ranked #4 of 12 Hotels in Mellieha
Maidstone, United Kingdom
1 review
“Fantastic Wedding, Fantastic holiday.”
5 of 5 stars Reviewed October 6, 2013

This was our first trip to the lovely island of Malta.
We booked our holiday with Thomas Cook, which included a wedding package.

We arrived on Tuesday 24th Sept with our wedding booked for the following Monday in Valletta. After speaking to our Thomas cook rep on the Thursday we became aware that the hotel had not been informed that we were getting married and no provision had been made for us to hold a reception.

Martin Farrugia Frandon ( one of the hotel managers) told us to leave it to him and his staff to try to sort out a venue for us. He arranged a meeting for us with the beautiful Julie (events manager) and Brian O'Connor the food and beverage manager. We discussed our requirements and our limited budget and they promised to lay something on for us.

The wedding in the beautiful city of Valletta went without a hitch and was truly stunning. And on return to the hotel we found that the reception was to be held in the Alang Alang Restuarant, an amazing restuarant with a thatched roof outside of the main hotel. The food was amazing and thoroughly enjoyed by all 18 of us, also the staff were amazing and waited on us hand and foot.

As for the rest of the holiday, we all thoroughly enjoyed it. The hotel was fantastic with good food from the main restuarant and the pool restuarant with lots of choice. The bar staff were all very friendly and enjoyed a good joke. Our room was very comfortable with great views of the private beach and over looking the sea. All 3 swimming pools and the surrounding pool areas were very clean.

Over all a Fantastic Hotel with Fantastic staff who will bend over backwards to help you.

And a special thanks to Martin, Brian and Julie for making our wedding day so special...We will be back.....
Many thanks Gary and Clare Cane.

Room Tip: Make sure you get a room with a view.
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martinfrandon, Director of Sales at Ramla Bay Resort, responded to this review, October 8, 2013
Dear GaryC and all the Cane Clan,
It was a pleasure meeting you and the entire group. I must say you are a jolly lot. Thank you for finding time to post your very positive review. Julie, Brian and I have simply performed our duty with a guest who was receptive and appreciated the way everything was planned and took place. We are glad that we managed to contribute toward your very special day and I must say compliments to the bride also.
Hove to see you once again at the Resort, maybe for your anniversary next time.

Best regards from all the team

Martin Farrugia Randon
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1,099 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (304)
Date | Rating
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English first
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 4, 2013

This is our fourth time back in the Ramla Bay, we stayed last year and this year for 3 weeks and the previous years for 2 weeks in August and I have to say I love this place. We are a couple in our thirties and I find this hotel the perfect place to have our annual "honeymoon"!
The staff are always lovely from the moment we arrive specially Alexandra in reception as she always has a smile for us. Bryan the restaurant manager is an excellent host with a wicked sense of humour who cares about the clients and always has time for the client, thank you Bryan for always being so welcoming to us. Mr Lino the barman is also a pleasure to talk to.
This hotel is the perfect place for a relaxing holiday with easy transport links to all over the island.
We always stay in the top floor with sea view and the most beautiful sunsets, I strongly recommend the suits, the room is lovely decorated and very spacious also the housekeeping ladies are very nice. You never feel overcrowded as there is loads of outdoor space to sunbathe. Really enjoy the food but it can be a bit repetitive but the Alang Alang restaurant does do specials every day and one can also go to the town where there is also nice restaurants if you fancy some variety.
All in all I truly recommend this hotel and think that all the staff do an excellent job even the resident cats are super.
Thank you to all for always making our stay a happy one.
J and M Montez

Room Tip: the suites are very spacious and amazing views1
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martinfrandon, Director of Sales at Ramla Bay Resort, responded to this review, October 8, 2013
Dear Mcprreia,
I like your phrase ‘annual honeymoon’ I guess, at times, a holiday is what you make of it and the vibes you look for when you are away for a break.
You seem to have all this. Although you have been at the Resort four times and with the intention of returning you still manage to post a very positive write-up. For this and for being a repeat guest we thank you from the bottom of our heart. I will pass on your message to both my good colleagues Brain and Lino who are, I must say, very professional and witty.

Thank you once again and look forward to meet you during your next visit,

Best regards

Martin Farrugia Randon
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sliema malta
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 4, 2013

My wife and I have just come back from a very pleasant weekend break at this hotel resort. We booked on half board basis and we don't regret it,the food was really delicious,plenty to choose from.The room which was a Junior suit was incredible,so big,confortable with lovely furniture,a large balcony,with amazing views of Gozo,commino and cirkewwa.The hotel is very very clean and quiet.The staff are all friendly,and helpful and professional.There are 3 swimming pools, and a indoor pool,sandy beach and a lot of sunbeds and umbrellas.we will definitely come again in this fantastic and wonderful resort . Many thanks to Ms.Grech and all her team for making this wked such a special one for us.

Victor & Mary Forte, Sliema, Malta

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martinfrandon, Director of Sales at Ramla Bay Resort, responded to this review, October 8, 2013
Dear Mr.VictorForte,
Thank you for choosing our Resort for yet another ‘pleasant’ short break. We are pleased that our cuisine is to your liking and that our extensive facilities contribute positively towards you brief stay.
Hope you host you once again soon

Best regards from all

Martin Farrugia Randon
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wales
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 3, 2013

just returned from a 14 night stay here beautiful hotel in a stunning setting,rooms were very comfortable we were upgraded without having to ask.The staff cant do enough for you we normally go on cruises but the food surpassed anything we had previously.would recommend upgrading to half board or all inclusive,the hotel is perfect for a honeymoon due to the romantic setting.

Room Tip: lovely views from fourth floor
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martinfrandon, Director of Sales at Ramla Bay Resort, responded to this review, October 8, 2013
Dear Avkev,

Thank you for finding time to post your positive review. We note with great satisfaction that you have enjoyed your stay and that you will recommand our Resort.

We look forward to host you once again

Best regards

Martin Farrugia Randon
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lincolnshire
Top Contributor
119 reviews 119 reviews
22 hotel reviews
Reviews in 76 cities Reviews in 76 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed October 1, 2013

We went to celebrate our 25th wedding anniversary, and spent a bit more than we would usually on this holiday, and it was worth every penny. The room was large, huge bed, classy bathroom with stunning views over Comino & Gozo. We had booked A/I but paid to use the a la carte restaurant; twice. This, the Alang -Alang is a straw roofed open sided restaurant on stilts, overlooking the bay - sublime. Whilst the menu wasn't extensive the food was good with far too generous portions. A two course meal, with wine for two for around 55 euros. The hotel has 3 pools, no shortage of sun-loungers. All together, a fab holiday and a resort we would definitely return to.

Room Tip: Ask for a room overlooking the bay, not the car park!
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martinfrandon, Director of Sales at Ramla Bay Resort, responded to this review, October 8, 2013
Dear Rolfies,

Happy belated anniversary from all the Ramla Team. We are glad that we have also contributed positively towards this very important milestone in your married life. Thank you for choosing our Resort and for considering that you will return to our island.

We look forward to host you once again in the near future.

Best regards

Martin Farrugia Randon
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Melbourne, Australia
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 1, 2013

Overall we felt let down by this hotel. Bad points first, Good second.

Here are the problems we faced:

1) Upon arriving at 11:30pm after a long journey starting at 6:00am, we were "greeted" to the hotel with an unfriendly staff member asking for a voucher. We rolled with it and were very polite the whole time. We said that we didn't have one and booked through Expedia and showed the email. He then went on about us needing to call the emergency number and tell the manager that we don't have a voucher. He also threatened that we wouldn't be able to stay. I politely questioned this procedure and told him that I had been to 19 countries this year and haven't heard of it. To which he responded, "Germany does it, France does it, That is for sure". "If you were in those countries, you wouldn't be able to stay". We spent 10 mins trying to use their lobby wifi to get into our booking email links to figure out how it should work with Expedia. He eventually looked on his computer and figured out that we don't need a voucher and we paid by credit card.. While he did apologise, this was a rude welcome to Malta and we felt threatened that we may not be able to stay after a long trip.

2) The rooms are in need of some attention. As we walked down the corridor to our room, there was blisted plaster all over the floor (the walls need repair). The mattress springs bottomed out when lied on them, the room spelt of mold, bathroom was old, everything felt dated.

3) We kindly asked for a new mattress and explained that one of us has back pain from the dodgy mattress after a bad sleep. After about 5 hours they replaced the dodgy one with one exactly the same and didn't listen to our request. We then had to ask again and then it was resolved with a foam mattress.

4) We had dinner at the evening buffet, there was a good selection of food for us and the 5 feral cats that were dining with us. The waiter who served us for drinks literally walked up and said "What do you want" in a very sour tone. It wasn't a language thing or a one off, she seemed to be that way to everyone.

5) Expectations weren't met by a long shot, amenities that you would expect of a 4 star hotel weren't there or you had to pay for them. Ie 2 star hotels provide free wifi in rooms, there was no fitness, indoor pool closed early and if you wanted anything washed it would cost lots (our bag of washing would cost ~100 EUR).

Now some positives:
Some of the staff were really nice, shame they all aren't like that
The setting is nice with access to lounges and a little privateish beach
Hire of equiptment was too bad in price
The outdoor bar with snack food was good whilst sunbaking.
The organised games would be good for the kids

Overall we wanted a relaxing resort escape but we didn't get it, but we did get charged for it.

  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martinfrandon, Manager at Ramla Bay Resort, responded to this review, October 8, 2013
Dear James O

Thank you for choosing Malta and the Ramla Bay Resort for your recent trip. We regret to note that you were not entirely satisfied with your stay, however we are pleased to read your positive points also.

We feel that there must have been a misunderstanding upon checkin, we will look into your claim regarding the receptionist. We do apologise for any inconvenience caused.
We are also pleased that the mattress issue was resolved although we strongly believe that this should have never been an issue in the first place, since mattresses which are not up to standard shouldn’t be in the room.

Maintenance work is performed all over the Resort throughout the year. To avoid disturbing guests, some works are postponed until our occupancy level is lower .

Spa du Soleil includes 3 indoor massage rooms (one of which is a couples’ room), 3 outdoor massage gazebos (seasonal), indoor pool, sauna, steam room, ice shower and also a fitness room equipped with keep fit machinery. The SPA opens daily from 0800hrs to 1900hrs 7 days a week. We also have a full size tennis court. We are disappointed to read that you were not aware of all these facilities.

Laundry service is subject to charges, we try to keep the prices as competitive as possible, however the price is obviously related to the quantity and type of clothing that one wants to clean.
Should your issues have been pointed out to one of the management team whilst you were in house I am positive that corrective action would have been taken immediately . We are also pleased that you met some pleasant members of staff.

Guests’ comments whether positive or not, are very important to us, your feedback helps us improve our service and product in order to ensure an enjoyable holiday to all our guests.

Hope you will return to Malta and our Resort in the future.

Warm regards
Martin Farrugia Randon
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Carmarthen, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 30, 2013

I have just returned from 2 weeks in Malta staying at the Ramla Bay Resort Marfa. The Ramla is at the end of the island about an hours transfer from the airport. It is remote and is well away from the busy towns that hold the history of Malta. Beautifully tranquil and quiet the average age of residents was probably 40+. There was a good mix of nationalities with equal amount of English, German and French with some Scandinavian and Maltese guests, so was not dominated by any one culture. We opted for a Deluxe Sea view room which was on the 3rd floor and had amazing views over Comino and Gozo. The room was perfect with a 6 foot bed and a single bed. It also had a settee and 2 arm chairs plus a table and 2 chairs, flat screen TV, fridge and T making facilities all of which were of a high standard. The hotel has a Spa which I used and had 2 massages - very nice! Food was buffet style and had a good European range of foods. Outside there are 2 pools and a private beach with plenty of sunbeds for all - may be a few more umbrellas would have been ideal as some people were struggling for shade ion the 30+ temperature. Blue Waves is the resident but independent water sports supplier with canoes, pedal boats, jet skis, wind surfing, hire of dinghies and s[peed boats. They also have cruises over to Comino and on a Friday have a sunset cruise - all are reasonably prosed. The only down side was that the hotel opposite )The Riviera) had the most awful entertainment which was so loud you could hear it from your balcony and on a couple of occasions we could barely hear our own conversation - one of the hotel to deal with I think1

Room Tip: The hotel is quite isolated so all rooms are good and quiet - Deluxe rooms are lovely but may be out...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martinfrandon, Manager at Ramla Bay Resort, responded to this review, October 8, 2013
Dear Carole A

Thank you so much for your great review. We are delighted to read that you have enjoyed your stay and the tranquil ambience which this Resort proudly offers.
We hope you will return to our beautiful Islands and that we will also have the opportunity to welcome you again in the near future.

Warm Regards
Martin Farrugia Randon
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Additional Information about Ramla Bay Resort

Address: Marfa L/O, Mellieha, Island of Malta MLH 7100, Malta
Location: Malta > Island of Malta > Mellieha
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Mellieha
#3 On the Beach Hotel in Mellieha
#4 Family Hotel in Mellieha
#4 Luxury Hotel in Mellieha
#4 Romantic Hotel in Mellieha
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ramla Bay Resort 4*
Number of rooms: 280
Official Description (provided by the hotel):
The Ramla Bay Resort is situated on the northernmost shore of Malta, limits of Mellieha. The Resort offers spectacular views of the sister Islands of Comino and Gozo and is blessed with ample land and surrounded by landscaped gardens. Malta’s most popular Sandy Beaches of Mellieha is just a few kilometres away accessible by public transport.Amenities include: *Private Sandy Beach,*3 Outdoor /1 Indoor Pool, SPA, and *Water Sport Centre,Tennis Court as well as Meeting and Conference facilities.(* May to October) ... more   less 
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Also Known As:
Ramla Bay Hotel Mellieha
Hotel Ramla Bay
Ramla Bay Resort Malta/Mellieha
Ramla Bay Malta
Malta Ramla Bay
Ramla Bay Hotel Malta

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