The hotel is situated in a very nice location, ideal for people who want a relaxing quiet holiday. When it comes to the room it is slightly smaller than i'm generally used to but nonetheless it provided what you needed and were clean. We were given a room over looking the garden and the stunning view of Mellieha bay but from what i've seen i think all rooms have the same general view so that is great. When it comes to the building itself it doesn't lack anything for a 4 star hotel.
When it comes to food both breakfast and dinner were good, big selection, all fresh and fast service.
There are only 2 negative things that I would like to point out which could easily be improved.
1. Attitude - from check in to check out, I noticed many members of the staff (not saying all) with a sort of i-don't-care attitude which put me off a bit. Its seemed like some of the staff (reception, room-service & waiting) were not glad to help. Its like they were feeling forced, not sure why. Sometimes the smallest things in life can make the biggest differences. A smile never hurt anyone guys and it can go a long way :). I also believe the staff should be trained well on how to answer the phone when a guest calls. Most times when i tried to call reception or room-service all I heard from the phone was "Hello" or "Yes?" and thats it........again as I said before small things but they still can make a difference.
2. Internet - upon check in I asked about internet and the receptionist told me internet is at a supplement. I chose to pay 15 euros for the internet and i was given a card with a username and a code. The thing that bothered me the most was that the internet was very slow. For those who might be into computers the speed was around 0.7 Mb/s which basically means that it took my phone 2 minutes just to load a simple news site like bbc.com, so you can imagine how long it took me just to try and watch a video on YouTube......Not to mention that the wifi signal was very poor in the room, I had to stay moving around in the room just to find a small signal which disconnected often. My point is if you are going to provide the service and make people pay for it at least I expect to have a decent connection. So I would recommend increasing the amount of routers around the hotel and invest in better speeds.
All in all I enjoyed my stay at this hotel and should I have the opportunity I would return for another peaceful stay and would definitely recommend it to others.
Stayed 28/02/14 - 02/03/14
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- Also Known As:
- Mellieha Bay Malta
- Mellieha Bay Hotel Malta