Just back from Beverly Hills Club where my wife, 2 daughters and I spent a week courtesy of Silverpoint. We underwent the obligatory hard sell for 4 hrs and these guys try every angle possible to get you to sign up, we didn't and the salesman didn't seem to happy by that, left us to find our own way out of the sales area and back to our hotel. The apartments are very good, we had a 2 bed room with a view overlooking the pool but no sunshine which was a real disappointment, in fact at this time of year the pool area doesn't get a lot of sunshine therefore we spent all our days at the beach.
Our first whole day was a let down, the room safe failed to open, after contacting admin someone came to repair it, he was barely out of the apartment when it failed again, back he came, repaired it and it failed again 2 days later, we just left it and kept our valuables with us. We had noticed a smell of sewage as we entered the apartment on day 1 it then became apparent that one of the WHB's was blocked and this was the problem, again no problem getting it tended too. The air-con never worked at all even after someone had been to sort it while we were out, to be honest, after seeing how much dirt was in the vents I decided it was better not to use it. We sat down to have a glass of wine only to find the glasses were stained, all in all, not a great advert when someone is trying to sell you the product. It didn't stop there, on day 1 myself and my girls selected sun beds, put our towels on them and had a seat, we had to go back to the room and get there ipods, cash etc from the safe, as mentioned the safe failed, while being in attendance as the safe was repaired twice, the pool attendant removed our towels and gave the sunbeds we had fetched from a shaded area to a Spanish family, I tried to speak to her and explain the situation and she just didn't want to know, I spoke to the manager who came back with some rule about booking beds with towels being banned, which I agree with but I had to go through the whole point that we were waiting for the safe to be opened and someone to clear the blocked WHB. We spoke to another couple who told us they had a similar situation, they'd been poolside, went for lunch at the Cafe area, came back and there towels were gone.
Entertainment was a hit or miss when it was on, Rock DJ was good, just a pity that so few people turned up to see him. The resort could really do with a restaurant, what it has is really a outdoor cafe area with a bar, the food is fine and is freshly cooked.
I would also warn anyone going to the resort to check how high up your rooms are, we needed hiking boots and an oxygen supply, seriously, the place isn't suitable for the infirm unless you can get a ground floor room.
The resort has a superb gymnasium and sports area if you want that type of holiday, pool towels are free and exchanged midweek. The porters were also very helpful at moving cases and storing them on arrival and prior to leaving.
- Also Known As:
- Beverly Hills Club Hotel Arona
- Beverly Hills Club Hotel
- Beverly Hills Hotel
- Beverly Hills Resort
- Beverly Hills Club Tenerife, Canary Islands