Just back from a week in this hotel
Let me start by listing the positives and there are quite a few
`1 Quick check in (however we were the only couple at reception)
2 Room clean
3 Roof top pool delightful and warm
4 Plenty of sunloungers and lots of space in between them
5 Lots of relaxing areas around the hotel
6 Most of the staff pleasant
7 Golf is great
Now for the negatives
1 Too few staff on duty . They do not seem to know what they are doing and seriously under pressure.
2 I counted at breakfast 12 dirty tables. They stayed dirty for about 15 mins and this was at 8 in the morning . Dread to think how many there would be at peak time.
3 Menu at lunchtime awful They changed their menu whilst we were there and it was a joke. My husband had fruit and it was presented in a half wine bottle with loads of crushed ice. On the ice was four tiny bits of fruit. I should have taken a picture. It was a disgrace.
4 Food at night was luke warm. If you arrived at peak time there was a bottleneck. Not enough room to walk around and you had to wait for food to be grilled, Veg was cold and in this day and age there is no excuse for this. On the whole if I were to go back it would be bed and breakfast only. I spoke to a few people and they agreed the food was not good,
5 The hotel was in the middle of nowhere and to be fair I did expect this. I guess I thought there would be some entertainment in the hotel but alas not much to talk about.
6 We had to get a taxi into Melonaris every night to have some entertainment and as the holiday progressed hot food. We were full board but honestly it was an endurance at dinner time to find something hot.
I would like to finish up by saying two things
1 Samson the entertainment guy during the day was lovely and had a lovely nature. He played my husband at table tennis and was an asset to the hotel.
2 I respect that the manager usually replies to reviews and says the usual standard things but having read the same old over and over |I have to say that talk is cheap and nothing seems to have changed .All the reviews months back stating the exact same complaints that I have written have still not been addressed. So please no reply is needed just action
Hoping this hotel gets its act together as it has great potential.
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- Also Known As:
- Sheraton Salobre Golf Resort And Spa
- Sheraton Salobre Golf Hotel Maspalomas
- Sheraton Salobre Hotel
- Sheraton Maspalomas
- Maspalomas Sheraton
- Sheraton Salobre Golf Resort & Spa Maspalomas, Gran Canaria