The hotel is vast. Our room was quite a walk from the main lobby. It is easy to get lost until you have your bearings. We were surprised by the mile long drive way. We felt that the hotel was too far away from any night life, not that we wanted anything hectic - just a few restaurants etc. it seemed odd to build a massive hotel in the middle of nowhere...
If you want to stay in the hotel for the majority of your stay and don't like the busy town area, the this is the place for you. If you go out, take everything with you as it's quite a trek to go back if you forget something!
The hotel is modern, clean and tidy. The grounds are well kept. It was nice to see some greenery as the island is generally very baron.
Very slow check in. Reception desk is understaffed and disorganised. We queued with our luggage for nearly 30 mins and there were only a few people in front of us. We couldn't quite work out why it took so long to check in a handful of guests.
Shuttle bus - Guests should not be expected to book on to it in advance. We tried on two occasions without any luck and hired a car out of frustration as we didn't want to stay in the hotel every day. The bus service is not sufficient for the size of the hotel. The service ends too early in the evening so you can't eat out and come back later in the evening. It's almost as if everything is designed to ensure all guests are back in the hotel so they have no alternative but to have dinner there and then spend money in the bar. As no bus service is provided in the evening, you can only get out of the hotel by having a hire car (so no boozy nights out) or by getting an expensive taxi ride.
We were not given any information about the hotel upon check in, aside from a very basic 'map'. The information provided within our room was equally lacking. This meant that it took us most of the week before we found many of the facilities e.g the chameleon restaurant. It would have been helpful if there had been more of an effort to 'sell' the hotel, the area and the island as a whole.
In my opinion, a 5 star hotel should not have a self service buffet. The staff were rushed off their feet trying to clear and re-lay tables. The buffet food is nice, but we tired of it after 3 days and ate in the Chameleon restaurant, which was far, far better. A more intimate setting for couples, instead of the open plan dining area on the first floor. The hotel should adopt a restaurant service as the norm in place of the canteen style buffet. The hot plates struggled to keep the food warm. At dinner, many of the wines on the menu were unavailable.
Breakfast - Buffet style again. The hot water urn is useless as the water only drips out. If you go for breakfast late, be prepared to eat the left overs and hunt for crockery. I struggled to find any tea pots on a couple of occasions. The variety of the food was good though and we particularly enjoyed the fresh fruit.
The room was well kept. The maid service was good in general. There were no tea / coffee facilities in the room. No iron. No ice bucket. No room in the fridge to store anything. It was a fully stocked fridge but you couldn't even store any bottled water. You were charged if anything was moved.
I had to ask for additional towels at reception as they were not replaced.
The pillows were very thin, but the bed was comfortable.
The hot water in the bathroom was intermittent. Very hot to very cold. Not pleasant or relaxing. I took to having baths instead of a shower so that I didn't have to step aside during my shower to avoid the very hot water.
If you want to sit around a pool and maybe squeeze in a round of golf, then this is the place for you. If you want a slightly more active holiday, then hire a car and go looking for fun elsewhere. If you want nightlife, it would be better to stay somewhere more central.