As has been said by many reviewers of this hotel it is almost very good and a few small changes could improve it considerably.
It is very modern and minimalist with no pictures in in the rooms or public species and little in the way of signage telling you where things are. It is in the hills north of Maspalomas with no other hotels bars or restaurants in the area. It is set on an east facing hill side which is its first problem. In the winter months it only gets sun in the morning. As they own the whole valley it seems odd that they did not choose to locate it on the other side. If you want sun in the afternoon you have to find your way upto the pool on the top of the hotel. This has lovely views all around and sun all day. Only problem is that it can be a bit windy.
The hotel is a little difficult to find your way a round at first but once you get used to it not too bad.
All the staff were professional and pleasant.
As has been said before the mini bar is simply a drink dispensing machine and does not allow you to store your own wine or water. It is also very expensive. 3.80 euros for a can of coke. There is no shop to buy drinks or snacks in the hotel. There is a small Spar at the entrance to the resort about a mile from the hotel itself. If you are playing golf then you can use the buggy to get there.
Again it has been said over and over in the review of this hotel NO FREE WIFI!!! Instead 60 euros!!! for 7 days of poor quality Internet access. This is a huge issue for me and Judging by other reviews many others who need to stay in contact with work whilst on holiday. I do not understand why Sheraton have not acted on this issue. It may be that the majority of guests are corporate and therefore able to charge the wifi and mini bar to their companies?
The TV has only a few channels in each language.
The only heated pools are the one at the top and the spa which you have to pay for. When we visited the spa was empty. The treatments were very expensive. Why bother to have the spa at all if you make the treatments so expensive nobody goes?
The hotel offers a bus to Maspolomas which is worth a visit. There are some good shops and restaurants near the light house.
We stayed on a half board basis. The food is served in the Gofio buffet restaurant. There are other restaurant but they all seemed to be closed. The buffet is very impressive with many options including freshly prepared meat and fish. Our deal included wine and water. I personally do not really like buffets and as has been said before in these reviews often the food was not hot enough.
We had a deluxe room which was comfortable and spacious with a balcony overlooking the golf course. We were also provided with a bottle of water each day and tea or coffee was bought to our room each morning.
There are two golf courses on site. The South Course is relatively easy with some challenging and spectacular holes. The cost for a round is about 200 euros for 2 including a buggy. If you are happy to play in the afternoon the cost is about half this and the course quite. Buggys are picked up straight form the hotel. The North Course is altogether different. Much more challenging with many holes requiring shots over deep ravines or up or down steep valleys. The greens were very fast and on many holes if you miss the green you will loose your ball. Fun yes but not really a fair challenge. What the courses lack is a club house at the end to enjoy a drink and count how many balls you lost. Instead the club house is located on the 15th hole of the South Course. This seems massive mistake and lost opportunity to generate income from food and drink.
So overall a modern hotel set on a golf course with good rooms and good staff set away from the coast? If they made a few relatively small changes, all of which have been often repeated in these reviews it would be really good. We travelled with Voyage Prive and only paid £550 each including flights, transfers, half board with wine and water. At this price it is difficult to find much fault. Will we come again? If we can get as good as deal next year I expect so.