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“Excellent!” 5 of 5 stars
Review of Hotel Riu Palace Oasis

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Hotel Riu Palace Oasis
4.0 of 5 Resort   |   Plaza de las Palmeras 2 | Maspalomas - Gran Canaria, 35106 Maspalomas, Gran Canaria, Spain (Formerly Gran Palace Maspalomas Oasis)   |  
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Ranked #18 of 65 Hotels in Maspalomas
Devizes, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Excellent!”
5 of 5 stars Reviewed July 18, 2013

We have just returned from a lovely holiday here. The hotel staff are lovely, and the majority speak English very well and also German. The food was absolutely delicious... cannot fault it at all, the waiter service was impeccable, you didn't even need to ask for a refil, they kept close tabs on emptying glasses! The gardens surrounding the hotel are beautiful and very well maintained. The atmosphere here was lovely, I strongly recommend it to everyone!

An added plus for us was that many of the staff were animal lovers, the hotel staff feed and water the local cat population.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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396 reviews from our community

Traveler rating
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Dunfermline, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 17, 2013

Absolutely loved this hotel and would return in a minute but must just add here that it is not a 5 star hotel even though it is still being advertised as one! However, the service from the loviest staff ever is 5 star. The staff in the Riu Palace Oasis could not do enough for you. From the moment you arrive and are offered a bucks fizz or a glass of cava, while the sort out organising your room, the service was outstanding. I loved how close we were to the beach and the beautiful gardens you can walk through to get there. Its in a perfect location close to beach, promenade, shops, bars and restaurants. Also round the corner to the bus station, which was really reasonable to travel about the island. Would totally recommend a visit by ferry from Puerto Rico or jump on a bus to the beautiful Puerto Mogan. Cheap to eat and drink there. Wonderful holiday. We will deffo be back!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOMERSET
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed July 10, 2013

The Grand Palace Maspalomas Oasis was re-branded by Riu and renamed the Riu Palace Oasis following a complete closure during June 2013. This hotel has a much superior site to the IFA Faro ( small site and swimming pool and terrace on constant view to walkers on the sea front) and Palm Beach hotel ( car park at the front and ugly apartment blocks between the hotel and the beach).

The Riu Palace Oasis occupies a huge site with gardens to the north and south sides of the hotel offering shade and tranquility. The southern gardens lead to a private entrance to the beach. Literally hundreds of sunlongers and parasols around the pool and in the gardens. Pool towels provided free of charge.

The bedrooms have not been updated but have everything you need including a fridge and safe ( both free of charge).Bottled water waits for you in your fridge and further supplies are available free of charge from reception.

The garden rooms and sea view are the superior rooms. Thomson Guests please note you will be allocated the mountain view rooms overlooking the car park unless you pay the supplement for a superior room. There are only 5 pool view rooms (601 - 608). These are above the gym, overlook the pool and are close to the 24 hour bar Piscina. Similarly I would not recommend garden rooms 801 - 809 unless you like constant shade or rooms 820 - 826 as the terraces to these offer little privacy and will suffer from noise from the Bar Jardin where the evening entertainment takes place during the summer.

Also elderly guests please note there is a feature of a raised dias and a step in some rooms 201 - 530. As I caught my toes several times on these I suggest you ask for a room with a level floor.

The breakfast was exceptionally good and is offered from 8.00 to 10.30 in the Oasis restaurant. A late continental breakfast is available in the Restaurant Foresta where lunch and afternoon tea is also available. There are two sittings for your evening meal, with a designated table at 18.30 and 20.30. The food is superb with a tremendous choice. NO scramble for self service drinks here - everything is 5* waiter service with quality wine by the bottle etc.

Do not miss the Canarian Buffet in the Restaurant Foresta ( closed Tuesday and Wednesday)

All drinks are branded eg Gordons Gin, Ballantine's etc and again waiter service in the evening.

There are extensive lounge areas, a TV room, a card room all furnished to a very high standard.

To sum up - this is a fantastic hotel - a much superior All Inclusive experience to that which is normally available. Book it now whilst Thomson and Thomas Cook are offering it at inviting rates!!!!

Room Tip: See my notes on rooms.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 29, 2013

The hotel, officially downgraded to 4 star, all-inclusive, remains open UFN. Planning consent for proposed reconstruction has been refused or deferred (depending on who you talk to). Advertised 24 hour service but no room service and, although one bar open until 0600, the only food available after 2230 is peanuts..

A la carte restaurant only opened one night but buffet restaurant had good varied selection particularly if you like goat and rabbit..

I stayed there from 16 to 24 May. The hotel was at best 1/4 full. Most rooms are temporarily out of use pending possible refurbishment.

I had paid extra for a garden room after taking advise from reviews on this site. At check-in I was told garden rooms unavailable and I was being upgraded to a sea-view room, I could have got this room for 150GBP less and am attempting to obtain a refund. The room was just a somewhat faded standard room with a fine view of roofs of bars and cheap restaurants lining the seafront. Sleep was difficult because of the plastic incontinence sheets.

Grounds extensive and spectacular, and declared a conservation area (one reason for planning consent being denied.

Overall good, slightly faded hotel. Staff very friendly. In fact I got the impression more staff than guests.

Room Tip: You'll get what you are given, not what you pay for, is my experience.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nyon, Switzerland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 23, 2013

Been to this hotel in November 2012. Location is excellent - easy access to the beach - staff very professional, friendly and very helpful. Breakfast and buffet dinner were also excellent. Indeed it needs renovation but it is for this reason they will be tearing it down. Would without hesitation go back once the new hotel is up and running and also hope that the same staff will be there.

Room Tip: Ocean view I would highly recommend - preferably without a Palm tree (as much as I like them) they c...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barnstaple, United Kingdom
Top Contributor
70 reviews 70 reviews
18 hotel reviews
Reviews in 37 cities Reviews in 37 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 14, 2013

Just returned from a great 7 day holiday at the Riu Grand Palace Oasis, what a lovely hotel, stylish guests, great food, excellent service.However it was confirmed that it will close at the end of March be demolished & rebuilt. Lets hope it's re build is in keeping with an updated version & retains it;'s charm & fine service.I was delighted to be among some of the last guests & can well understand why many have returned year after year, in fact it apparently holds the highest returnee % in the Riu Group.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stowmarket, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 29, 2013

The staff cannot do enough to help you. They are polite and several can speak English, German, Italian and French. Even some Scandinavian languages.
We spent a lot of time sitting by the pool taking the sun. Also small shops nearby and right next to beach. Lovely gardens where you can be quiet and away from other people. English newspapers in the hotel except Sun, when available at local shop 100 metres away.
Would recommend unreservedly.

Room Tip: Higher rooms have better views. The whole hotel has very good sound insulation, so rooms are quiet...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Oasis

Address: Plaza de las Palmeras 2 | Maspalomas - Gran Canaria, 35106 Maspalomas, Gran Canaria, Spain (Formerly Gran Palace Maspalomas Oasis)
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Maspalomas
#5 Top resorts Hotel in Maspalomas
#6 Spa Hotel in Maspalomas
#10 Luxury Hotel in Maspalomas
#16 Romantic Hotel in Maspalomas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Oasis 4*
Number of rooms: 332
Official Description (provided by the hotel):
Located on Maspalomas beach. Near "El Faro" and the Maspalomas sand dunes. Direct access to the beach through lush gardens. Two 5-storey main buildings. Surrounded by 65,000 garden with artificial lakes and approx. 2,000 palm trees. 5 km from Playa del ... more   less 
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Also Known As:
Riu Grand Palace Maspalomas Oasis Hotel Maspalomas
Riu Grand Palace Hotel Maspalomas
Riu Grand Palace Resort Maspalomas
Hotel Riu Palace Oasis Maspalomas, Gran Canaria

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