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“not happy from bedfordshire.” 3 of 5 stars
Review of ClubHotel Riu Gran Canaria

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ClubHotel Riu Gran Canaria
4.0 of 5 Resort (All-Inclusive)   |   Las Meloneras, 35100 Maspalomas, Gran Canaria, Spain   |  
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Ranked #11 of 65 Hotels in Maspalomas
leighton buzzard
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
“not happy from bedfordshire.”
3 of 5 stars Reviewed September 17, 2013

food was like cafe if you like pizza hamburgers chicken nuggets and chips everydayyou will be okay.we had downstairs room which was crawling in ants.safe didnot work unless you thumped it.first week we felt like second class citizens .if you were not germans they didnt want to no you, there was no where to sit without getting mouthfull of smoke but that did change second week they halve seating area up after alot of complaints.the entertainment was terrible same staff every night miming to differrent songs.they should give RUBEN who worked in dining room a spot only one to make us laugh . on good side pool area great pool bars great and cleaners kept rooms spotless.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,239 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (218)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Aylesbury, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 13, 2013

Stayed Aug 13. Hotel very nice clean well decorated and good all inclusive, with a nice choice of eating areas. Pool area busy as the hotel was very full.Only moan we have is that the entertainment outside in the evening was the same couple for the whole week.
Did not see it published however you can get 90 mins free internet access per day in the hotel lobby area on your device i.e phone or tablet, not that fast however good for catching up on mails etc.
Good hotel

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 11, 2013 via mobile

Me and my partner checked in on the 31st august and had an amazing time.
The hotel is just outstanding now it has been done , and you can tell a lot of hard work has been put into the hotel. You will never have a problem getting a sunbed here eaither as it is such a big hotel there is plenty of room. I have been to a lot of riu hotels but I really rate this one been the best yet !
There is a few different bars including a nightclub called bubbles which is great. The team and the staff are great too and really took pride in the evening entertainment , doing things like rock and roll nights , Greece tributes and plenty more.
There is a nice promenade at the back of the hotel which leads to shops , bars and restaurants. A lovely walk when the sun sets. There is a beach about a 5-10 min walk which is sand but then lots of stones and pebbles too. Would definitely recommend this hotel and well worth the money , you Will not be disappointed !!!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotland
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed September 11, 2013

This hotel has just had a makeover and it is modern and fresh with bright colours and open space. The bedrooms are spacious with walk in shower, flat screen tv , free safe, good air con, nice modern bed and mattresses. The hotel itself caters well for all the guests with large open areas and plenty of sun loungers. The food is excellent, and the staff work hard in the restaurants to keep high standards. The bar staff also work hard to make sure you do not wait long for drinks and branded makes were used with generous measures. At night it became a little crowded in the outside sitting area and not enough seats for everyone, but you could go into the showbar and have a seat easily. There were many different nationalities about, with the guests being mostly German which usually tells you the hotel provides good service. Meloneras itself is not large and provides a few restaurants and trendy shopping arcades. If you want live bars and sky sport football close to the hotel you will not get it. Play del ingles is close by and a short taxi ride will give you all that. Overall we thought the hotel was of a high standard with a recent makeover that makes it look like new, friendly staff and excellent all inclusive.

Room Tip: Rooms are all like new and very modern.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 9, 2013

Had a 14 night holiday in August with the family, mixed ages. Teenagers, forty some things and seniors, all enjoyed it enormously. Booked with Thomson so holiday experience was expected to be good, and they didn't disappoint. Flights on time, information good, Hotel, (recently re-opened, after extensive modernisation) excellent, no dust, no unfinished work, and the staff were the jewel in RIU's crown.

The only problem, and I can understand that some won't agree, was that the Hotel "allowed" and did in fact "encourage" smoking in the bars and some of the restaurants.
Admittedly this was in the open parts, but never the less, when you've just sat down to eat your meal, you don't want people on the next table lighting up cigarettes or cigars.
I say the hotel encouraged this! because they had ash trays on EVERY table.

So, great hotel, great position, great food, (sometimes spoilt by smoke), fantastic staff, come on RIU and Thomson, don't let it be spoilt by a few selfish people who can't wait 5 minutes for a FAG !!!!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 9, 2013

Booked this hotel because the travel agent recommended it, we were not disappointed. We stayed for 14 nights. Rooms spacious, very modern, clean and plenty of wardrobe and draw space. Hotel communal areas very clean and all staff very pleasant and helpful. The animation team worked very hard but the entertainment at night was dire. The rule of don't reserve sunbeds is ignored, although we never had a problem getting a sunbed what ever time of day we went.The infinity was lovely but unless you got up at the crack of dawn there was no chance of getting a sunbed. There was plenty of choice of food in the main restaurant and quite a lot was cooked in front of you. Plenty of taxis just outside the hotel. We hired a car for 4 days so didn't go on any of the Thomson trips. It is a lovely refurbished hotel and Riu did not let us down.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 4, 2013

Just returned home after 7 nights at this amazing hotel. Everything perfect. Arrived 11 pm check in very easy and staff very polite and friendly. No porters due to the time of night but not a problem as there are lifts to all 6 floors just in reception. Restaurant was open for us and a lovely cold buffet had been prepared with self service bar.

The two rooms we had were spotlessly clean and a good size. Our rooms were kept clean and stocked while we were there and the whole hotel was very clean and tidy.

The hotel was very busy but never felt crowded, never had to wait to be served for any thing.

This is the best all inclusive hotel we have stayed in by far.

We ate in the Asian restaurant on 3 nights because it was so good! Need to book this restaurant at reception closed on Mondays 2 sittings 7 and 9 no extra charges.

The food in the main restaurant was exceptional so much choice and beautifully cooked and presented. Only ate here on our last night but should have eaten there more.

Breakfasts were very good with a very good selection of food.

We ate lunches in the Allantico restaurant overlooking the sea, lovely!

The area around the hotel is nice with beaches, shops and restaurants and the famous dunes are in walking distances.

Good taxi service from just outside the front entrance.

We will be returning to this lovely hotel!

Room Tip: Rooms on the 6th floor with sea views best
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Gran Canaria

Address: Las Meloneras, 35100 Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Maspalomas
#6 Spa Hotel in Maspalomas
#8 Luxury Hotel in Maspalomas
#9 Family Hotel in Maspalomas
#10 Romantic Hotel in Maspalomas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — ClubHotel Riu Gran Canaria 4*
Number of rooms: 642
Official Description (provided by the hotel):
Located in Costa Meloneras, near El Faro. 3 And 6-storey building. On the seafront. 30,000 M2 garden. 900 M from Maspalomas sand dune beach. 6 Km from the centre of Playa del Ingles. 200 M from various shops. 37 Km from the airport. 100 M from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more   less 
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Also Known As:
Riu Clubhotel Gran Canaria Maspalomas
Club Hotel Riu Gran Canaria
Riu Gran Canaria
ClubHotel Riu Gran Canaria Maspalomas

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