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“Recharged our batteries” 5 of 5 stars
Review of Palm Oasis

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Palm Oasis
3.0 of 5 Hotel   |   Avda Albert Einstein s/n | Sonnenland, 35100 Maspalomas, Gran Canaria, Spain   |  
Hotel amenities
Ranked #12 of 65 hotels in Maspalomas
Island of Anglesey, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Recharged our batteries”
5 of 5 stars Reviewed February 21, 2014

We spent a week at this lovely Hotel at the beginning of February. My husband and I booked this Hotel as a last minute break to get away from all the miserable weather we've been having.
We stayed in a one bedroom apartment which was plenty big enough for the two of us.The only down side to the apartment was, it was facing the Motorway and shopping retail park and so not very quiet when we wanted to take advantage of the lovely seating area on the balcony. However with windows shut we couldn't hear any traffic. It was all very clean and having read previous reviews of beds being hard We brought along a memory foam mattress topper as I suffer with fibromyalgia and didn't relish the thought of not getting a relaxing sleep, this made all the difference.
The pool area is beautiful and quiet, with a great pool bar which serves some lovely lunches. Even though the hotel was full, there where always plenty of sunloungers around the two fabulous pools. It was great to hear so many different languages spoken from the other holiday makers, mainly Scandinavian.
We had half board and we probably wouldn't do that again, as we decided next time we would like to try some of the many Restaurants down in Maspalomas. There was a good selection of buffet food available both for breakfast and dinner. The only down side was the lighting in the Conservatory area, where we had our meals was terrible. It was far too bright and looked more like a Motorway canteen. If the overhead lights where to be removed and wall lights and candles used instead, I'm sure it would give it a much improved atmosphere as the surroundings are so nice. The staff where all very friendly and helpful and we hope to get back there next year.

Room Tip: Rooms in the A block are noisier due to facing Motorway. I would choose pool facing ones, as they ha...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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299 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 17, 2014

We booked the 2 bedroom apartment for a week in February 2014, for a girls get away. The 2 beds are a great size with 1 large double room with TV and 1 smaller twin room. There was only 4 of us so we didn't use the pull out sofa bed but looking at it, it would not be big enough for 2 adults over 5 foot and bigger than a size 8 so would say that the max that this room would sleep comfortably was 5 not 6 as indicated
The resort its self is lovely, very clean and well maintained. Food at the pool bar is very tasty and reasonably priced.

There were a couple of things that would count as negatives to it

Internet access - you only get 1 free WIFI code that can only be used with one device, so no ability to share it. this is quite annoying, although we were given another code, we still had to purchase others.

Location - we were a taxi ride away from Melonares (Faro Maspalomas) and Play del Ingles. it was only 5euro in a taxi so between 4 it was nothing but if you were a couple i could see this building up. There was a free bus to the beach that we didn't avail of but i think it drops to the Melonares beach (gorgeous area, lovely restaurants)

Aside from these couple of points i wouldn't hesitate to book this accommodation again

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bradenton, Florida
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 14, 2014

Nice hotel with a beautiful pool area and really big balconies. The only disadvantage is the poor selection at the breakfast buffet. Staff is friendly, the rooms are clean, I would choose this accommodation again.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uttoxeter, United Kingdom
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 6, 2014

This was our 12 visit at Palm Oasis Resort In Gran Canaria, and we think its was the best time we had enjoying some lovey weather and facilites at the resort. We alway collect a hire car at the airport on arrival, and was ably to find a lovely beach only 10 minutes drive form Sonnerland in Arguineguin. We have always used the hire car to be able eat out at night in the many local restuarant near by but, this time, we took advantage of the Palm Oasis Half Board food option in the on site restuarant and can say we were pleasantly suprised at the quality of the food on offer. Palm Oasis has a very large underground car parking facility for 2€ per day well worth the money the car is safe, and being underground away for the heat of the day, It is secured by the security team run by Rafael and his team day and night. All The Staff were very friendly and would like to thank Juan Santana Hotel Director who ensure the staff and the hotel run smoothly for your stay. I would like to say a big thank you to the front desk team who, were always very pleasant and most helpful and understanding with any of our questions we had for them. Antonio, Sonia, Juan, Domingo, Ricardo, Diego, Paula, and Alejaiolw al speak very good english. the restuarant and pool bar staff must be mentioned, they also was very pleaseant and most helpful, nothing was to much trouble for them. Javier head chef and his team of cheifs and Juan in the kitchen, The restuarants waiters of Mamola, Lealro, Beniter, Juliam, Gujonio, Domingo, Oscar and Jomehtam. Who again, were very friendly and most helpfull to us during our stay. The gardens at Palm Oasis Resort are always keeped to a high standard, very clean and stocked with pleanty of plants and flowers in bloom what ever time of the year you visit. One of the most important departments in any hotel are the hotel cleaners, Yolanda who runs the team of cleaners make sure you will not be disappointed all the room are cleaned and keep to a high standard. This was our12 visit to Palm Oasis and we will be back for sure later in the year. The Plam Oasis Resort comes highly recommended for a great holiday in Gran Canaria. Fred and June.

Room Tip: Request a high room for the best view of Gran Canaria.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drunen, The Netherlands
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 30, 2014

Palm Oasis offers appartments of very good standard. Spacious and clean with daily maid service provided. The grounds are very well kept with 2 large pools that are very nice although (at lesat in January, a bit on the chilly side.

The breakfast offered is really basic and does not look very appetizing but as this is entirely optional that is not a main objection.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lohja, Finland
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 9, 2014

Spend here the first week of 2014 with my wife and found this hotel perfect for relaxing holiday. We lived in apartment 312 which is 3th floor facing west, nice views and access to private roof terrace from normal terrace. The apartment was of good standard and always clean, thanks to daily maid service. Only drawbacks were hard beds and noise from the street below.
We didn't use the hotel's restaurant but ate at restaurants nearby.
The beach is easily accessed by free shuttle bus or by taxi costing 4 euros. There is a taxi station just outside hotel.
All in all, very good place to enjoy sun and relaxing atmosphere.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Douglas, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 31, 2013

just had week at the palm oasis xmas week.while the resort itself is very clean and tidy.but pretty basic for the price.beds very un comfy.also a very long way from the beach.l noticed some travel sites gave 4 stars which is not.

Room Tip: a room with a sun terrce and balcony.
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  • Stayed December 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalmOasisMaspalomas, Director de Relaciones con Clientes at Palm Oasis, responded to this review, January 16, 2014
Dear Guest

Thanks for taking your time in sharing your experience in Palm Oasis during your recent stay.

We are sorry to hear you found our beds a bit unconfortables. Regarding the distance from the beach we are very aware of this fact, that´s why we offer a free bus shuttle to Maspalomas Beach to our guests. On the oder hand being a bit away from the seashore garantees to our guests a more paceful and relaxing stay, since we are away from noisy places like shopping centers and discos.

We could not agree more with your comment regarding our standard, we are indeed not a 4 star accomodation, we are a 3 star accomodations. We have been for many years trying to make Tripadvisor correct this error in our profile but with not success, we hope someone in Tripadvisor reads this comments and amend this error asap (please).

Thanks again for your time and for choosing Palm Oasis as your resort in Gran Canaria

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Palm Oasis

Address: Avda Albert Einstein s/n | Sonnenland, 35100 Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Maspalomas
#11 Family Hotel in Maspalomas
#13 Romantic Hotel in Maspalomas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Palm Oasis 3*
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Also Known As:
Palm Oasis Hotel Maspalomas
Maspalomas Palm Oasis
Palm Oasis Maspalomas, Gran Canaria
Palm Oasis Gran Canaria

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