The Palm Oasis is a complex of almost 240 units sitting on a ridge in the Sonnenland neighbourhood overlooking Maspalomas and clustered around two attractive swimming pools within the central area. The units are either in one central block or arranged in groups of six in numerous three storey villas, each with two units per level. Many overlook the pools and these are generally the best locations unless you prefer something more peaceful.
The villas are spacious, nicely finished and adequately furnished. Their large bathrooms are nicely done in marble complete with a jet bathtub, which we did not try, and a shower that has the normal shower head plus several other side sprays for maximum wetting. Unfortunately the volume of water produced by the side sprays greatly exceeded our floor drain capacity, creating a bathroom flood when we tried them. Anyone who likes cooking will find that the kitchen cookware is less than adequate.
The units have two TVs with programming in a variety of languages. Incredibly the TV in our bedroom had two less English language channels than the one in the living room. Not sure how this is even possible! Our bedroom had two large single beds pushed together, each fitted with single bed sheet sets creating a barrier which couples may not appreciate.
Daily maid service and a reasonable on-site shop are nice touches. The staff are all very nice and go out of their way to make your visit enjoyable. An enthusiastic activities director works hard to keep the youngsters entertained.
Although air conditioning is advertised, you may not be told until after you have booked that the AC is only active during the hottest summer months. Large windows and a bedroom fan provide an effective ventilation alternative. However our unit was on the ground floor of a villa near a modest external fence. We did not feel secure leaving the windows open at night so the place could have been cooler. These units should have a security bar across key windows!
The two swimming pools, complimented by a hot tub, small water slide and central bar, are gorgeous and the area is very nicely landscaped - with palms of course. If your idea of a good holiday is to sit by a pool and enjoy the sun, then this place would be very hard to beat.
Palm Oasis is located very close to exit number 48 on the island's main north-south motorway and is linked by a couple of small side streets which are difficult to find if you arrive in a rental car. This challenge is made much worse by the resort's virtually non-existent signage. The only sign is in a camouflage colour which blends beautifully with the background in day time and totally disappears at night. It is also located where it can only be seen after you have driven past the main entrance! A well lit sign on Palm Oasis property adjacent to the roundabout near the entrance would prevent first time visitors becoming lost within metres of the property. Taxis and a free bus service to the beach some 3km away are available from near this entrance.
Another major improvement would be the laundry. Although free, three small machines serving almost 1,000 people is totally inadequate. More larger machines would be a vast improvement, even if they were on a user pay basis. Wifi is available in the units and for a modest fee this can be upgraded to broadband. However at peak periods even this becomes overloaded and service is then spotty.
The Palm Oasis is an excellent holiday destination. With a little more attention to detail it could be superb.