This is a very honest review of everything you need to know if you decide to stay here. We have just returned from staying at the Koala Gardens (Zone 1), we were travelling self catering as a family of three, two adults and a five year old boy. Our initial feelings were that the apartments themselves were large, with a brand new fridge and a sufficient kitchenette with two halogen hobs, a kettle (albeit faulty), a coffee machine (which we didn't use) and a microwave. The bathroom is large and had bath, a separate shower, toilet and bidet - no hairdryer. The apartments are quite clinical and slightly dated, some areas were very clean, however on closer inspection we noticed that the cleaner on some days had swept into a corner of the room rather than out of it, when the shower was turned on a layer of black grime came off the tiles with the water, filthy toilet brush complete with remnants of human faeces and there was a really bad ant infestation in the kitchenette.
The complex is HUGE with several pools surrounded by apartments, only Zone 2 has a heated pool. The size of the complex became an issue when the cards used for entry constantly refused to work. The card entry system has lots of problems and does not work sufficiently which can be annoying when you want to leave the complex as you need to swipe the card to open the gates to leave too. When the card decided not to work on several occasions we had to walk around the entire complex to reception to get out.
The complex caters very much for children, as the evening entertainment (when there was any) was pretty much geared towards little ones and German or Dutch people, it could even be ideal if you like to stay in the middle of nowhere, there isn't much nearby, not even supermarkets but the money trap that is "Holiday World". Avoid this too, it's over advertised for what it is - essentially just a dated, tacky travelling funfair full of random 1980's arcadia.
I am glad we were self catering and felt very sorry for those on all inclusive packages as I took a look at the buffet a few times and it was pityful scraps in trays, worse than school dinners.
The staff are brash and lazy, there is a particular woman (dark haired) who does the day shift at the reception who has a very snappy and standoffish, almost aggressive attitude. There is another woman who does the night shift who has a very lazy attitude (Laura) and also tells many fibs to get out of doing her job. We asked for another mug as we were sharing one mug between 3 people which is absurd. It took two days to get a mug, we had to persist and not move as yet again more excuses as to why we couldn't have a mug were pouring from her mouth. Everything from "the chef downstairs don't like people taking the mugs" to "it's too late, maybe tomorrow". She just didn't want to get out of her chair, so we persisted and as if by magic a mug materialised! The man who works behind the desk during the day is very helpful even though he speaks very little English unlike the two women who are fluent.
There is internet access in the reception with approx 6 pay as you go computers with 1 Euro buying you 30 minutes and advertised free wifi (though I did not test this).
Towels (which seemed brand new) were changed every day except Sunday as the cleaners do not work on a Sunday. The beds were always made but the cleaner didn't like to remove rubbish, sweep or wipe surfaces. Strange.
Baths - VERY BAD. There seemed to be about 2 minutes of hot water per day then it would run stone cold, you'd be lucky to fill a bath 3 and a half inches, we had to boil several kettles and share baths between us.
Beds - No double beds, we were informed all the rooms have two singles so me and my boyfriend had to push them together to sleep next to one another. There were 2 sofa beds in the living area, though like another reviewer I use the term "sofa bed" lightly, as they were just hard sofas to me which didn't convert to anything at all!
In general I would urge anyone not to stay here unless you have a rental car so you can get out. I wouldn't recommend Maspalomas as a whole as it is very touristy and untidy but there is clearly a big club and gay scene during the high season so if that's what you like visit Maspalomas, if not avoid. There is a beautiful little place called Puerto Mogan - Visit there, or if you fancy the journey Dedo De Dios. And do not stay at the Koala Gardens. There are so many better complexes in the area or other towns round the coast rather than this one which is slap bang in the middle of no where.
Go to another complex.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.