Our trip to the Mirador was not awful but not fantastic either - it was just 'okay' for a week in the sun.
Firstly, we must say the staff are wonderful. They are hard-working, polite and friendly. We never encountered any of the rudeness pointed out in other reviews, in fact they often bent over backwards to see to our needs.
Secondly, the place is spotless. The communal areas are well maintained and the bedrooms/ bathrooms are very, very clean. No complaints at all in that area.
However, the Mirador really does need to up its game in other areas if it is to be considered a three-star hotel (we have stayed in many 2 and 3 star hotels that offer better basic facilities.)
For example, no kettle or fridge in the room. This is fine ordinarily at other 'all-inclusive' hotels as hot water/ drinks facilities are available 24 hours a day. Not at the Mirador though. Drinks stop at 11pm and do not start again until breakfast at 8am. This made making my baby's bottle almost impossible, especially as our travel kettle wasn't compatible with their voltage. Apparently, kettles and fridges are available at an extra cost (typical of this hotel!)
There are stairs everywhere with limited ramps for buggies and wheelchairs, plus the lifts are usually out of service - not exactly what I'd expect of a 'family-friendly' resort. Ever tried climbing four flights of stairs with your suitcase and baby in its buggy? Perhaps this is why the hotel doesn't have a gym, you don't need a work out after all the step climbing!
Rules dominate this hotel, not great when you want a relaxing family holiday. For example: no more than 2 drinks at the pool bar; no inflatables/ balls in the pool (including water-wings for babies!); no leaving your towel on the sun-lounger for more than 30mins if you weren't present - lunch in 30 mins then; no taking drinks to your room (but no tea/ coffee/ water available in the room!?); no taking food from the restaurant (including fruit for snacking on if you didn't want the calorie-laden food at the pool bar); no shorts at dinner (I saw a man very smartly dressed in nice linen shorts and a shirt turned away but people in scruffy trousers and a t-shirt were allowed in!) By the end of the week I felt like the final rule should be: no having fun!
The food is average at best, we managed to find something to eat every night but quite often my husband (who isn't really a fussy eater) would end up with chips and a bread roll! Breakfast and lunch is fine, it's just dinner that the choice needs to be improved. The quality was okay, but there were some suspicious looking dishes that we stayed well away from. The hotel does claim to have a theme for its food each evening, but in reality it just means a different flavoured sauce over chicken/ fish and sometimes pork.
Also, sometimes it was hard to find a clear table in the 'all-inclusive' side but there were plenty of free table in the half board side (the dining room is split in two so the hotel can keep tabs on who has to pay extra for drinks.) This was a little infuriating. They also operate a weird 1st and 2nd sitting at dinner. I'm not sure what difference this made.
We had no complaints over the drinks, wine was surprisingly okay as was the beer. The cocktails are strong and some you have to pay extra for if you are all-inclusive. The weirdest thing about the bar menu was that an alcoholic pinna colada was free to AI guests but a non-alcoholic one incurred a charge of a few euros!?
Pool towels are available to rent at a cost of 1 euro each a day but you can buy one for 4 euros in the shop around the corner. The safe was payable too as was Wi-Fi if you wanted it (6 euros a day!!)
The bar in the lobby was weirdly not included in the AI package so AI guests had no choice but to sit in the pool bar at night. Cramped and chilly in February!
The entertainment team tried their best and were friendly; it did seem that they had zero budget to work with though.
The hotel is located in a nice residential area with a Spar shop, chemist, Chinese restaurant and German bar nearby. That's pretty much it though for a good two miles or so. We walked to the nearest town/ beach most days - this took about 40 mins each way and was nice in the February heat, I wouldn't fancy it in high-summer though as it's all up and down hill. The hotel does run a free shuttle bus to the beach for guests in the day. If you want to eat out of the hotel then you either have to walk for a good 40 mins, take this bus (which stops late afternoon) or take a taxi. Not ideal, especially with a young child. For the location alone we would not return to this hotel.
- Official Description (provided by the hotel):
- The varied entertainment program for all ages and its spacious double and family rooms make this the ideal place to make the most of every minute of a family holiday. Located in Sonnenland (Maspalomas), there is a free shuttle bus service to the beach several times a day. Relax in the jacuzzi between 2 swimming pools and let us keep your family amused with our extensive entertainment program. This hotel is ideal for families or couples seeking a fun place to be and who want to enjoy the day with us. ... more less
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- Also Known As:
- Dunas Mirador Maspalomas Hotel Maspalomas
- Dunas Mirador Hotel Maspalomas
- Maspalomas Dunas Mirador Hotel
- Dunas Mirador Maspalomas Gran Canaria