Overall a fantastic 5 night stay over Christmas. Set in a superb location in Meloneras- by far one of the nicer locations of Gran Canaria.
Rooms good size- although had to request a move as initial room allocated overlooked childrens play area. We had requested a quiet room with a nice view but request seemed to be overlooked. However we were soon moved to a much nicer room on 4th floor overlooking sea which was great.
Food was superb overall. Staff generally very helpful but a few could benefit some customer service training especially small stocky guy with short hair on reception in particular.. Who I think may have been a manager).. Quite unneccesarily rude and dismissive on 2 occasions. On the otherhand the guy who helped with our luggage on last day 29 Dec was superb.. He should be promoted. Excellent customer service from him.
Pool area superb and great place to relax.
Overall if you want a decent hotel with nice rooms, superb location away from playa de Ingles, then book this hotel.
Thanks for a great stay.