Wonderful hotel,big nice rooms-recommend on the first floor with direct outgoing to the pool,very clean and perfect service,
every day new fruits and water in the rooms,amazing restaurant, service and gourmet food!!!

We have just returned from this wonderful hotel having spent the Christmas period there. Being frequent travellers at this time of year we have stayed in many top rated hotels but have never experienced the standards of service that this hotel offers. It would not be possible to fault it in any way. From the moment of arrival to departure we were overwhelmed by the efficiency and cheerfulness of all the staff.

The accommodation in the villas was excellent with high standards of cleanliness. The food at breakfast and dinner was a highlight of our stay. The afternoon teas served on the terrace were an added bonus and a very special treat!

The pool area was tranquil and relaxing and provided an excellent spot for chilling out.

I would highly recommend this hotel.

We just had the most wonderful stay at the Grand Hotel Residencia. This is the second time we have been to this lovely hotel, which I would rate as one of the best of its kind. We spent hours trying to decide what makes it so great; is it the beautiful grounds and pool, the superb food or the fantastic staff whose aim is to please? Or maybe the fabulous caipirinhas? It is obviously a very happy place, as we noticed the wonderful positive atmosphere between everybody, from the hard-working and discreet cleaners to the manager who seemed to be in evidence wherever we went and who obviously makes it his business to ensure everything runs like clockwork. All in all, I just can't fault this hotel, and will be happily anticipating my next visit for more R&R and understated luxury at the Residencia.

We're not big fans of the Canary Islands (too much concreit! and too many big hotels), but we were invited to a wedding, so we searched the internet for a smaller luxury place. We found this hotel and booked for 5 days, not expecting too much, because of our previous experience with -bigger- hotels on the Canary Islands. We wish we had booked for a longer period: It was absolutely wonderful!

We arrived very late at night, due to flight-delay and difficulty in finding the hotel in our rental car, but the warm welcome made all the stress and hassle disappear instantly.

Our room, a junior suite on the first floor with a balcony overlooking the pool, was amazing. A beautifully tiled floor, a lovely decoration, nice sitting area and a big bathroom with a bath, two washbasins, a separate shower and a separate toilet. A tray with cold cuts and a bottle of wine, compiments of the management, were awaiting us.
Fresh fruits in the room every day. Housekeeping kept the room immaculate. More than enough closet space.

Breakfast on the first floor terrace was amazing: Never before had we experienced such a an abundance of items: More than 15!!! different kinds of jam, plenty of fruits, cold cuts, cheeses, so many kinds of breads, juices,eggs etc.etc.

The pool is not the biggest we have seen, but very pleasant. Moreover, since the hotel has around 70 rooms, the poolarea is never very full with people. However, we soon learned that, just like in the bigger hotels, many people put their towels on the deck-chairs very early in the morning in order to get the best seat in the house..., although there are enough chairs for everybody. A small negative, which should be dealt with, I think.
Very friendly and efficient pool-personel. During the daytime, the waiters of the poolbar pass by with cold towels and a -free- cold drink. Very thoughtful.
The pool-bar is very nice. The lunches are excellent and service with a smile.

The dinner is served once again on the terrace on the first floor. It's not possible to reserve a table: First come-first serve. Therefore, many people (regulars?) sprint up to the restaurant just before dinnertime and stand in line, in order to get a table on the side, with a view. Wondering if those are the same people who put towels on the deckchairs early in the morning?
The tables are quite close to each other, but not so that it was bothering us.
Dinner was superb: Very good quality and served with imagination. The waiters are very friendly and most of them speak English almost fluently. We did not attend the buffet-style dinner, so no telling what that is like.

Very nice lobby and a reading room with free internet-access.

There is not much to do in the surroundings, but many people come for a quiet and relaxing holiday. Some very nice golf-courses though and the concierges can always recommend the best and arrange a tee-time.

All in all: We really loved the place. Certainly the best we have been to on the Canary Islands.
Highly recommended if you're looking for a relaxing holidays in a 5* small hotel and like being pampered and if you're not bothered by some "rude and impolite" guests, who make it their ultimate goal to claim the best places by the pool and in the restaurant.
We will absolutely go back to Grand Hotel Residencia.