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“The perfect oasis” 5 of 5 stars
Review of Seaside Grand Hotel Residencia

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Seaside Grand Hotel Residencia
5.0 of 5 Hotel   |   Avenida del Oasis 32, 35100 Maspalomas, Gran Canaria, Spain   |  
Hotel amenities
Ranked #1 of 65 Hotels in Maspalomas
England
Top Contributor
145 reviews 145 reviews
26 hotel reviews
Reviews in 41 cities Reviews in 41 cities
103 helpful votes 103 helpful votes
“The perfect oasis”
5 of 5 stars Reviewed May 21, 2014

Just returned from a wonderful holiday in this beautiful hotel. The hotel is central but in a private setting amongst palm trees, with gardens that are maintained to the highest standard. Close to the many designer shops and wonderful restaurants near to the Maspalomas lighthouse. Bus station nearby with good services across the island. Rooms are well equipped and spotless clean, tea and coffee facilities, higher end tv's, mini bar, daily newspaper and water, jacuzzi baths and twice daily cleaning with towel change and turn down service. The pool is salt water and kept immaculate by hardworking pool attendants. Spa was fantastic with an open air saltwater pool. Breakfast was wonderful with an amazing choice of hot and cold dishes. In the evening the restaurant food is definitely Michelin Star quality, with twice weekly buffet which were fabulous. Afternoon tea was a nice touch, served twice weekly on the terrace by the piano bar. The manager of the hotel was always visible. Could not fault this hotel. All staff provide an excellent service. Will return

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, May 29, 2014
Dear guests,

Thank you very much for having chosen Seaside Grand Hotel Residencia during your recent visit to Gran Canaria.

It is a great pleasure to read that you have enjoyed your stay with us and that you found the hotel as “The perfect Oasis”

Two of our main objectives are to provide a personalized service and to offer a culinary experience to our guests. The team around chef, Wolfgang Grobauer, is always working hard to surprise the guests with the highest quality of delicacies. Thank you for mentioning the cuisine as “Michelin Star” like. A note to the Michelin Guide, laguiamichelin-esport(at)es.michelin.com) would be highly appreciated.

We are very happy that we were able to meet and exceed your expectations and I am certain that the staff will be very engaged be your lovely comments.

We look forward to welcoming you back in the near future.

Warm regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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326 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Munich, Germany
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 7, 2014

This Hotel is a very special one, because here you can spend your holidays in a wonderful surrounding and athmosphere. The suites and chambers are so beautiful and the pool area is so excellent planned, that you find a very silent place to retire.

Room Tip: We just have a look at this Hotel. We don't stay there!
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Stayed April 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, May 12, 2014
Dear guest,

Thank you very much for visiting Seaside Grand Hotel Residencia during your recent stay at the beautiful island of Gran Canaria!

It is a pleasure to read that you could have gotten an insight of our hotel while touring the hotel. I appreciate that you find the hotel as a “perfect place to spend the best days of the year!

We look forward to welcoming you to Seaside Grand Hotel Residencia during your next visit to Gran Canaria.

Thank you and warm regards from Maspalomas,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 5, 2014 via mobile

Another wonderful stay in a simply fabulous hotel.

The management and staff should be commended for their efforts in maintaining such high standards.

The Hotel was very friendly, clean, efficiently run and the service is exceptional, as always.

Well done and thank you.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, May 12, 2014
Dear Stephen Knott,

Thank you very much for your recent stay at Seaside Grand Hotel Residencia and for your loyalty over the years.

It is a pleasure to read that you rated our hotel as fabulous and that we again could have met your expectations in regards to service and the friendliness of the team. A very nice and encouraging review. Thank you very much!

We look forward to welcoming you back, soon.

Warm regards

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Top Contributor
438 reviews 438 reviews
93 hotel reviews
Reviews in 97 cities Reviews in 97 cities
333 helpful votes 333 helpful votes
4 of 5 stars Reviewed April 29, 2014

Our first visit to the island and this hotel got off to a superb start, despite the unenticing entrance to it. An unbeatable first impression was created by Mrs Lieberman who made us feel incredibly welcome and showed us the hotel facilities and functions of our suite. The room was traditional in décor, exactly as described online and was a perfect haven for our holiday.

Breakfast was superb - friendly staff, a good layout and an unbeatable array of choice. The chefs were particularly friendly and the pancakes were especially delicious. The pool was superb and perfect temperature. We had no issues getting sunbeds as some others have but we did observe selfish behaviour of people claiming but not using sunbeds. The pool bar was superb for drinks and for superb value, tasty, relaxing lunches.

We particularly enjoyed the evenings - we ate out at the array of great restaurants in the resort, as the hotel restaurant food was very samey and not tempting, but came back to enjoy the entertainment and relaxing drinks in the piano bar, with very friendly service. The low lighting, candles and layout created a lovely ambience that went with the entertainment - one of the groups in particular, Acoustic Sunset, was truly top class.

In a hotel where all the staff we saw were great it is difficult to single out particular members but the housekeeping team were excellent throughout and Eduardo and Tamara in the bars were absolutely superb at all times despite working long hours.

The spa was a real let down. We were advised to book early and did so. The hairdresser was excellent however my massage was cancelled late on and yet I was offered an alternate appointment either side of my booked time - clearly someone more important than me at the last minute wanted the time I originally booked days earlier.

The only reason we cannot give 5 stars is the disappointing choice in the restaurant and a few minor service issues, such as the lack of tea and coffee refills which is a basic. Also our spa experience was clearly not 5 star.

However these are minor quibbles and we would definitely go back. Yes this hotel is expensive but it is a fantastic place and one cannot help but be impressed and it is a place where relaxation is unavoidable!

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, April 30, 2014
Dear guest,

Thank you very much for having chosen the Seaside Grand Hotel Residencia during your recent visit to Gran Canaria and for having shared your experience on Tripadvisor.

It is a great pleasure to read that you enjoyed your stay in our relaxing oasis and that you found all the staff, especially Mrs. Liebermann, Tamar and Eduardo, great.

While you enjoyed the breakfast and the food at the pool bar, I regret that you found the food in the restaurant “samey and not tempting“. We do change the menu on a daily basis but are certainly aware that it is quite challenging to meet the taste of all our guests. Please note that we are happy to meet all the guests’ requests and that our chef is available to fulfill special wishes in terms of food.

Please apologize that we asked to postpone a spa treatment due to illness of one of our staff members. For us, all our guest are equally important to us and we do not make any differences.

We look very much forward to welcoming you back to Seaside Grand Hotel Residencia.

Warm regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marbella, Spain
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 24, 2014

This lovely small but grand hotel is ideally located a few steps away from the Maspalomas Dunes,and brand new boulevard, the hotel has a big pool,and nice welness and fitness center, the rooms are in a classic mediterreanean decor , and very spacious and comfortable, for me the thing about the hotel is the incredibly friendly and proffesional staff, they really made our stay unforgettable! Thank you , the entire staff of Gran hotel La Residencia

Room Tip: Any room in this hotel is great, eventhough the wifi is more likely to work well closer to the recep...
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, April 30, 2014
Dear guest,

Thank you very much for your stay in February this year.

It was a great pleasure to read your nice review and I highly appreciate the lovely comments about the staff who made the difference. I am certain the team is very encouraged by your lovely words.

We look forward to welcoming you back to Seaside Grand Hotel Residencia.

Best regards from Maspalomas,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 20, 2014

We staid at this small beautifully laid out hotel for a for a week from the 7th of April. It was our first visit. We found it to be a quiet haven providing superb food and excellent accommodation. Management and entire hotel staff could not have been more helpful in ensuring we enjoyed our break. We will most certainly return.

Noel & Judy Fletcher

Stayed April 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, April 23, 2014
Dear Mrs. & Mr. Fletcher,

Thank you for your recent stay at Seaside Grand Hotel Residencia and for your fantastic review on Tripadvisor.

It is a great pleasure to read that you found your stay “heaven” and that you were very happy with the superb food and that the service of the team has met your expectations.

We look very much forward to welcoming you back soon,

Warm regards,

Robert Heitzig
General Manager
Seaside Grand Hotel Residencia *****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 18, 2014

I have just spent a week with my mother at this small elegant hotel.

We had a nice welcome, all the reception staff are very friendly and helpful. We were offered a glass of sparkling wine on the terrace on arrival but preferred to go straight to the room, so the drinks were sent to us there which was a nice touch.

We had requested a ground floor garden room as my mother has mobility problems and we needed a room on the ground floor. The room, while not large, was beautifully presented and maintained, with a large quiet terrace. The rooms are built around the pool and gardens in two story buildings. The pool view rooms are sold as the more superior, but in our view there would be privacy issues with many of them, especially on the ground floor. We would always prefer to have one of the garden rooms which we also felt were a bit quieter. Be warned about the door to the walk-in bath/shower. I had never used one before and to my embarrassment did not close it properly the first time I used it and caused a flood in the bathroom and hall. The saving grace was that housekeeping were dealing with exactly the same thing in another room at the same time. It would perhaps be useful for management to introduce a policy of demonstrating secure closure of the bath door when guests are taken to the room.

The pool is nice, saltwater, but beds are very close together and many are reserved. Unlike other reviewers we did not see towels removed from beds which had been left empty for a while. To the contrary - every day we were there two ladies reserved four beds and one day did not turn up at all! We would like to single out the pool man Juan (Jose?) Miguel who worked tirelessly keeping the area clean and was very helpful. Waiter service at the pool was a bit hit and miss - we liked to have coffee late morning and the empty cups would sometimes not be collected for hours.

Breakfast in the restaurant was excellent, with a large and very varied selection. We tended to sit inside as the early morning weather was still a bit fresh to be sitting on the terrace. Again, waiter service was hit and miss but maybe that was because we were sitting inside.

We only ate at the restaurant for dinner twice - for the barbecues. Don't miss these, they are superb. Huge selection of salads, fresh fish (including lobster one night) and fresh meat cooked in front of you, desserts, cheese etc.

The hotel is in an excellent position with lots of excellent restaurants, bars, cafés and shops within a short walking distance. The beach is also a few minutes walk away. We heard some new arrivals being told that if they wished to go to the beach, towels would be provided, but we had not been told about this. Also just a few minutes walk away is a taxi rank, a bus station and car rental/bike rental, so it is easy to get out and about if you so wish.

It may sound as if I have been negative about the service, but these were little "niggles" really, just not what I would not expect from a hotel of this calibre. However, I have holidayed in Dubai and the Far East the past few years where service is exceptional so maybe I expect too much these days! The hotel really is beautiful and everything is spotlessly clean.

We thoroughly enjoyed our stay and hope to return.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, April 21, 2014
Dear Sue,

Thank you very much for having chosen Seaside Grand Hotel Residencia during your recent visit to Gran Canaria and for sharing your holiday experience on Tripadvisor.

It is a great pleasure to read that you have thoroughly enjoyed your stay, especially the food and would like to return.

I appreciate your comments about the little “niggles” about service around the pool and during breakfast as well as about the bathtub. We always strive to improve our services. I kindly like to let you know that this is not the usual Seaside service that you have experienced and kindly ask you to apologize for the inconvenience. I have already spoken to the department managers and trust that we will meet your expectations also in those matters during a future stay.

Again, thank you and we very much look forward to welcoming you back.

Warm regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seaside Grand Hotel Residencia

Address: Avenida del Oasis 32, 35100 Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Maspalomas
#1 On the Beach Hotel in Maspalomas
#1 Spa Hotel in Maspalomas
#1 Romantic Hotel in Maspalomas
#1 Family Hotel in Maspalomas
#4 Business Hotel in Maspalomas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Seaside Grand Hotel Residencia 5*
Number of rooms: 94
Official Description (provided by the hotel):
The Seaside Grand Hotel Residencia, only member of “The Leading Hotels of the World” on the island of Gran Canaria, is situated in a place of exceptional beauty: an extensive palm grove in a natural park. At just a few steps from the sand dunes and beach of Maspalomas, the charming two-storey villas integrate harmoniously within the landscape, and enjoy spectacular views of the distant mountains. ... more   less 
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Also Known As:
Seaside Grand Maspalomas
Grand Hotel Residencia
Seaside Grand Hotel Residencia Maspalomas, Gran Canaria

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