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“A little piece of paradise” 5 of 5 stars
Review of Seaside Grand Hotel Residencia

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Seaside Grand Hotel Residencia
5.0 of 5 Hotel   |   Avenida del Oasis 32, 35100 Maspalomas, Gran Canaria, Spain   |  
Hotel amenities
Ranked #1 of 65 Hotels in Maspalomas
Salisbury, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
38 helpful votes 38 helpful votes
“A little piece of paradise”
5 of 5 stars Reviewed September 2, 2013

This is the 3rd time we have stayed at the Grand Residencia and everytime we return it gets better! This is place to relax and let the hotel staff do their stuff. Nothing is too much trouble and the personal service is always provided with a smile. We stayed on half board this time because of other reviews and were not disappointed. The breakfast buffet has always been brilliant but the evening menu has hugely improved over the years and now is a wonderful array of colour, outstanding presentation and 'exploding' tastes. We were dubious of some comments regarding this fare as Michelin Star standard but I have to say it would be easily rated at one star in our opinion.

The pool area is immaculate and there is no 'bun fight' for sunbeds and plenty of space in which to spread out.

Whilst the peacefulness of the hotel might not appeal to all if you want a small piece of tranquility in which to unwind and relax there cannot be a better place to be. Our only observations would be that in some of the room categories coffee/tea making facilities are not available in the rooms and that the evening entertainment does not always meet the standard one would expect of such a brilliant hotel.

We will be going back for a 4th time next year.

Room Tip: We have now stayed in three different rooms - all have been fabulous.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, September 17, 2013
Dear Guest,

Thank you for having stayed with us during your visit to Gran Canaria. We highly appreciate your comments on Tripadvisor.

The focus at Seaside Grand Hotel Residencia is on personalized guest service and a high quality offer of food and beverage. We are very proud of receiving such a nice feedback especially that you rated the performance of our team around our chef, Wolfgang Grobauer, to be worth a Michelin star.

I have shared your comments with our team, which was very encouraged by your remarks. As a member of “The Leading Hotels of the World” and the “Seaside Hotel Collection”, we continuously strive to meet and exceed the needs and expectations of our guests.

We indeed offer tea/coffee making facilities at this point only in our Pool Rooms and Suites. In regards to the evening music entertainment I can assure you that we always try to find ways to improve our offerings. However, the music is the most difficult area to meet everybody’s taste.

Thank you again and we look forward to welcoming you back in the future.

Warm regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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326 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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cumbernauld
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 26, 2013 via mobile

Our 5 th visit to Grand Residencia and it continues to be a perfect place for us.
Service, food and cleanliness levels are superb. This is a place where people come back to again and again and no wonder.
Thank you to everyone for a wonderful week

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, August 29, 2013
Dear guest,

Thank you for having again chosen the Seaside Grand Hotel Residencia during your recent holidays on Gran Canaria. We highly appreciate your trust and loyalty to our hotel and would like to thank you for being such a regular guest.

We are delighted to read that the Seaside Grand Hotel Residencia continues to be the perfect place for you. That says it all!

Again, thank you very much and we look forward to welcoming you back soon.

Warm regards from Maspalomas,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia*****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 20, 2013

Holidays are all about being pampered and here you have an absolute gem. From the point of arrival to when it regrettably came for us to leave all the staff went out of their way to make us feel special. The hotel exudes quality throughout, the food is superb and exquisitely presented , the service impeccable and the ambience of the entire place is one of serenity and calm. A beautiful beach nearby and wonderful shopping facilities comes with the territory.

To single out any member of staff by name for special recognition would do a disservice to the others but one small memory sums it up for us. The regular pool attendant went around with a permanently happy expression and like the rest of the staff, nothing was too much trouble for him. Some casual remark about his day prompted the simple comment; " I love my job". It was so apparent throughout that there were a number of long serving staff who shared the same view of their responsibilities and that was reflected in nothing being too much trouble for the customer. We hope to be back one day.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, August 23, 2013
Dear Chris,

I would like to thank you for having chosen Seaside Grand Hotel Residencia during your recent visit to Gran Canaria and for having taken the time to share your great experience with us on Tripadvisor.

It is a great pleasure to read that you enjoyed your stay very much and that you were very satisfied with the facilities and the service provided by our dedicated team. I am very proud to have such a great team and I am certain that the staff makes the difference of our guests’ stay.

I have passed on your comments to the whole staff and to the culinary team around our chef, Wolfgang Grobauer. I am certain that they are encouraged by your nice comments.

Again, thank you for having stayed with us. We also hope to welcome you back in the near future.

Best regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bath
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 19, 2013

We went for a week at the start of August. I had booked after reading the great reviews of the place on trip advisor, and as per usual they got it right.
A great hotel in a quiet and convenient spot. The beach was a ten minute walk , and they supplied towels and water for the visit. The rooms were clean and well laid out, as were the rest of the facilities. I am vegetarian, and they did all they could to cater for me. The food was of a very high standard. There were few Brits there (always a good sign), the majority of customers were German , and mainland European. I would recommend this hotel to anyone , without reserve. We would love to go back.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, August 22, 2013
Dear guests,

Thank you for having chosen Seaside Grand Hotel Residencia during your recent holidays on the beautiful island of Gran Canaria.

It is a great pleasure that you rate our hotel “fabulous” and the staff as “lovely” and that you would highly recommend us. One of our main objectives is to provide the highest quality of food & beverage and I am happy to read that we could meet your expectations as vegetarian. As a member of “The Leading Hotels of the World” we always strive to meet and exceed our guests’ expectations.

Once again we wish to thank you for your visit and your review. We look forward to welcoming you back in the near future.

Warm regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia*****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 13, 2013

First of all let me say, 'i never write reviews of hotels'. However, in this instance i feel this particular hotel merits my precious time to write this, so here goes:
What an absolutely wonderful experience my friend and i had when we visited this hotel in early July. So much so, we returned again with my mother for a second week in late July. Both experiences were equally amazing. We were greeted by super friendly, highly experienced reception staff, offered welcome drinks and taken to our room. We have now stayed in two different types of room: the standard garden view room and the pool view junior suite. I have to say that both were beautifully decorated, exceptionally well equipped and very spacious.....delightful to say the least!! We have very high standards when it comes to cleanliness and i am known to look for faults in this area. However, i was unable to find fault in any area here. The rooms were cleaned to a very high standard and every area of the hotel was spotless. Something that only a few hotels can claim to be 100% in!! The pool area and spa were both beautiful and the pool team(george and co) were so attentive. There was never a problem with sun loungers or parasols. The hotel has plenty of sun loungers and a parasol or more for every single bed....just my kind of place!! The pool area and gardens are cleaned daily and even the dead flower heads are removed every day....impressive or what!! The bridge over the ajoining pools is washed down daily. The location of the hotel is ideal for those looking for peace and quiet but equally ideal for those looking for designer shops, good eating places and little tavernas.....these are all a five min stroll from the hotel. The beach is also literally on the doorstep....five mins on foot! We however, found it very difficult to drag ourselves away from the hotel and so after a long walk every day around noon, we came back to the pool bar for
lunch. The staff at this bar are
wonderful(tamara, bettina, paco and beni, amongst others). They even had our drinks ready for us each day when they realised we were creatures of habit. Everything in the pool restaurant was delivered in a friendly yet professional manner. Nothing you asked for was ever a problem. The evening meals were delicious, in my opinion of michelin standard. The presentation, quality of food and standard of cooking all superb. The waiters and waitresses were all lovely and also very attentive in this area of the hotel. The evening entertainment had a touch of class and was never intrusive.....we generally dont attend the entertainment but in this case thoroughly enjoyed rounding our evening off in the piano bar. The management team in the hotel were always available and made it their point to introduce themselves to guests. They were very approachable and wanted to ensure that all their guests were happy.....this is something you don't see in a lot of hotels. On a final note, i have to say thank you to all staff at the Gran Residencia for making our stay so wonderful. In particular i must thank the unseen staff who make the place run seamlessly ie the cleaning staff, the groundsmen, the chefs and the men in grey shirts who make a fabulous job of cleaning the grills etc after breakfast, lunch and dinner service. We have stayed in many hotels across the globe, but this is a little bit of heaven here on earth. We will recommend this hotel to friends and family and certainly hope that we ourselves can/will return in the future....what a lovely and exceptionally well run hotel this is.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, August 19, 2013
Dear guest,

Thank you for having stayed with us a second time within just a month. It was a great pleasure to read your review on Tripadvisor and I highly appreciate your time taken to share your great experience at Grand Hotel Residencia.

As a member of “The Leading Hotels of the World” our staff always strives to meet and exceed our guests’ expectations! And, in my opinion, the team really makes the difference of a guest stay!

To offer the highest standard of service and quality in food & beverage are only two of our main objectives at Seaside Hotels and I am proud that we have met those. Thank you for the comment of the “Michelin” standard food quality and presentation. It shows that the culinary team around chef, Wolfgang Grobauer, is on the right track.

I was very happy to have shared your nice words with our dedicated and passionate team and I am certain that the whole team will be very encouraged by your wonderful review.

We all look forward to welcoming you back to Seaside Grand Hotel Residencia soon.

Warm regards

Robert Heitzig
General Manager Seaside Grand Hotel Residencia*****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 1, 2013

Great hotel on a smaller boutique side, rooms are spacious and beautiful, IMPECCABLE service (by far better than what I've experienced ever before), excellent food. The primary audience is 55 and older, so unless you are in that age category or looking for a really tranquil, quiet vacation, this hotel is probably not for you.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, August 6, 2013
Dear guest,

Thank you very much for having chosen Seaside Grand Hotel Residencia during your recent visit to Gran Canaria and for taking the time to share your experience on Tripadvisor.

We were thrilled to read that you have enjoyed your stay and that you received the “best service ever experienced”. I trust that the team will be very encouraged by such nice words. All the staff is very committed to make the guests’ experience memorable. Indeed, the Grand Hotel Residencia is well known for its quietness and tranquility.

Again, thank you very much and we look forward to welcoming you back in the near future.

Warm regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia*****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alderley Edge, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 26, 2013

This is as good a hotel as I have ever stayed in,and I,ve stayed in hundreds of 5 star hotels around the world.Beautifully set out with everything around a very classy pool.Not too big a hotel,not really suitable for children.Fabulous food delivered in a first floor restaurant outdoors with wonderful views of the mountains from all tables.Because its a fairly small hotel nothing is too far away.If you want a relaxing week or so with excellent food and outstanding service you could not better this hotel.

Room Tip: All the rooms are good
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, July 30, 2013
Dear Mike,

Thank you for having chosen Seaside Grand Hotel Residencia during your recent holidays in Gran Canaria and for taking the time to review our hotel.

We are happy to read that you have enjoyed your stay with us and that you were delighted with the excellent food and outstanding service.

I have shared your comments with the team, who I am certain are encouraged by your remarks. As a member of the “Seaside Hotel Collection” and of “The Leading Hotels of the World” we continuously strive to meet and exceed your needs and expectations.

Thank you again for sharing your experience and we look forward to welcoming you back in the future.

Robert Heitzig
General Manager Seaside Grand Hotel Residencia*****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seaside Grand Hotel Residencia

Address: Avenida del Oasis 32, 35100 Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Maspalomas
#1 Family Hotel in Maspalomas
#1 Spa Hotel in Maspalomas
#1 Luxury Hotel in Maspalomas
#1 Romantic Hotel in Maspalomas
#4 Business Hotel in Maspalomas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Seaside Grand Hotel Residencia 5*
Number of rooms: 94
Official Description (provided by the hotel):
The Seaside Grand Hotel Residencia, only member of “The Leading Hotels of the World” on the island of Gran Canaria, is situated in a place of exceptional beauty: an extensive palm grove in a natural park. At just a few steps from the sand dunes and beach of Maspalomas, the charming two-storey villas integrate harmoniously within the landscape, and enjoy spectacular views of the distant mountains. ... more   less 
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Also Known As:
Seaside Grand Maspalomas
Grand Hotel Residencia
Seaside Grand Hotel Residencia Maspalomas, Gran Canaria

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