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“Perfect Hotel to relax and recharge.” 5 of 5 stars
Review of Seaside Grand Hotel Residencia

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Seaside Grand Hotel Residencia
5.0 of 5 Hotel   |   Avenida del Oasis 32, 35100 Maspalomas, Gran Canaria, Spain   |  
Hotel amenities
Ranked #1 of 65 hotels in Maspalomas
Alicante
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
“Perfect Hotel to relax and recharge.”
5 of 5 stars Reviewed December 15, 2012 via mobile

This is a wonderful hotel, the rooms are delightful and spacious, the food especially the BBQ nights are great, not BBQ as you know it, you'll have to go to find out! The staff are the friendliest and most professional that we have come across, nothing is too much trouble. The pool is lovely, but when busy, sun beds in the right place could be a problem, the hotel was not busy when we were there.

This is not a place for kids, they will not like it, it is quiet, peaceful, and the clientele are 50+ the entertainment is low key, piano, duos playing very softly and the bar has little atmosphere, BUT, if you just want to be pampered this is THE place. Yes it is pricey, but you certainly get what you pay for.

The Spa is first class and treatments excellent (so my wife told me) we will return.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this review, December 27, 2012
Dear Guest,

Thank you very much for taking the time to share your holiday experiences on Tripadvisor.

We all are very happy to read that you enjoyed your holidays here on the island of Gran Canaria and that you were very pleased with the services and facilities provided by our hotel and the team.

Thank you also for especially mentioning the friendliness of our employees, the quality and variety of food provided by the kitchen team as well as the service received by the Spa & Wellness Center, this is very much appreciated by all of us.

The whole team is looking forward to welcoming you back soon to the Seaside Grand Hotel Residencia*****GL, and wishes you a wonderful holiday season and all the best for the New Year.

Best regards from Maspalomas,

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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287 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Walchwil
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 2, 2012

Very Nice Indeed

This was our first visit to Gran Residencia. We had a very enjoyable week.

The hotel is located a 3 min walk from the beach (no direct beach access). The whole is so exceptionally well maintained – absolute wonderful. Staff is super friendly and very attentive. The food in the restaurant (we had booked half board) is far beyond very good. The breakfast buffet simply has (more than) everything. Dinner is the evening is exceptionally good, wine list very nice and staff very very friendly.

So there is nothing to complain about? Well, not really complaining as such… A German group runs the hotel. On the one side that make everything very well functioning and if something should be “slightly off” it is corrected immediately. A few downsides are the not so nice comments by the German staff about their Spanish colleagues, many German – you would not believe that guests in a *****GL hotel put towels on the deck chairs at the pool before breakfast (:

Most of the guests are 60-65+. Don’t go there with children.

Nevertheless, Gran Residencia is far from cheap, but I guess you get what you pay for. A week there was very nice, two weeks would have killed us.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this review, December 7, 2012
Dear Guest,

Thank you very much for having chosen the Seaside Grand Hotel Residencia for your most recent stay here on the sunny island of Gran Canaria.

It has been a pleasure to read that you spent wonderful days here and that you have been very pleased with the facilities and services provided by the hotel team.

We are glad that you appreciated our efforts to have a perfectly maintained hotel and a highly friendly and attentive staff.

Thank you also for giving such an excellent evaluation of the culinary performance of our kitchen team and for letting is know about some remarks you overheard from members of our staff. I would like to apologize on behalf of the entire team and please be assured that I already addressed this issue with my employees.

Certain guest habits unfortunately are difficult to change, but we will try to introduce a stricter “no reservation of sun-beds policy”.

Once again we wish to thank you for staying with us and are looking forward to welcoming you back to the Seaside Grand Hotel Residencia.

With kindest personal regards,

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL
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London, United Kingdom
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 14, 2012

This has been I think, our 12th stay in 9 years - and we found the hotel by accident originally. Thank goodness for some accidents at least!
One is treated to consistently high standards of service with a friendliness and proffesionalism so hard to find these days.
Some of the "World Brand" hotels would find it hard to deliver such service - and always with a cheerful smile.
The architecture is fine, the facilities and amenities are superb,the dining experience to die for, capped by the civility and charm of all the entire team - whatever there role.

Room Tip: The junior suites are just the right size. We have a preference for the beachside ones.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this review, October 16, 2012
Dear Guests,

First of all we wish to thank you for your loyalty and trust towards the Seaside Grand Hotel Residencia. It has been indeed our full pleasure and honour to welcome you back already for the 12th time and we all are looking forward to many more visits.

Our house is your house and your home away from home. We are delighted and happy to hear that, once again, you have been pleased with the facilities and services provided by the hotel team. Thank you very much for mentioning the friendliness and charm of the people working for their guests as well as your happiness and satisfaction about the culinary performance of our international kitchen team. This is as matter of fact a big motivation for all of us in proceeding with our way of service and dedication towards our guests.

We are looking forward to seeing you soon, thank you again for staying with us and for sharing your travel experience with the online community on Tripadvisor.

Best regards from Maspalomas,

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 11, 2012

The standards of this hotel are definately 5 star Grand Luxury, all staff are polite and welcoming and go out of their way to make your stay an excellent experience. The standards in the rooms could not be faulted and attention to detail made our stay extremely comfortable, we wanted for nothing. There were always plenty of staff on duty making the service impeccable whether in the restaurant, reception, bar or pool area. We shall stay here again, it was wonderful.

Room Tip: We were downstairs round the back,there was no noise and the patio was enclosed and private.
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this review, October 16, 2012
Dear Guests,

Thank you very much for your kind and open words.

We are delighted and happy to hear that you spent wonderful sunny days here on Gran Canaria and that you enjoyed the hospitality, facilities and services provided by the hotel team. Thank you very much for mentioning especially the friendliness and service mind driven team, this is much appreciated by all of us.

Once again, thank you for staying with us. The entire team is looking forward to welcoming you back at the Seaside Grand Hotel Residencia in the near future.

Best regards from Gran Canaria,

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffolk
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed October 10, 2012

The hotel appears to be run by a mainly German management using local staff and I would say they do a fine job of keeping things running very smoothly. The hotel is responsive to customers requests based on our experience and the staff does its level best to satisfy one’s needs.

I suppose one could call Grand Hotel Residencia a boutique hotel due to its modest size, but I would say that is its charm. A classic Canarian luxury style is achieved to perfection. It clearly is an oasis in the area of Maspalomas, which seems to be frequented by the all to obvious British “fish & chip brigade” and local hard sell hawkers. The hotel insulates you from all this and with a swimming pool and fitness centre and there is no need to leave its precincts if a rest and recuperation break is all you are after.

We booked a pool facing junior suite, which was clean, excellent with tasteful décor and fittings and more than big enough for my wife and I. The air conditioning is efficient and not at all noisy.

A word about the restaurant. The quality of food and service was 5 star and ambience on the raised terrace overlooking the hills was something very special. The only real small drawback was that the tables were a little close together for comfortable privacy, but really that’s only a small issue. I would urge anybody to book half board, as the standard of cuisine is worth it alone. The wine list is on the pricey side but if you are staying at a hotel of this standard you have to go with the flow!

The main pool is plenty big enough for all residents and there are plenty of sun beds/umbrellas to go round with reserving them unnecessary. However, that doesn’t stop some folk arranging with the pool attendant to reserve some beds for the “we don’t like change” brigade. Because of the way the sun moves across the public area it will be necessary to move sun bed for one half of the day if you wish to sunbathe all day, but that’s no big deal. All in all a lovely place to stay.

Room Tip: East facing pool suites are cooler in the afternoon
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this review, October 11, 2012
Dear Guest,

Thank you very much for your open and kind words. We highly appreciate that you took your time to share your experiences with us and our community on Tripadvisor.

We are delighted to hear that you spent wonderful days here on the island and that you had been very much pleased with the services and facilities provided by the hotel and the team. Your wonderful description of our hotel is for all of us motivation in proceeding with our way of service even further and to continue in making our guests feel at home.

It would be a pleasure to welcome you back at the Seaside Grand Hotel Residencia.

Many greetings from Maspalomas,

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zundert, The Netherlands
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 10, 2012

For the third time we went to the Grand Hotel Residencia and again it was wonderful. The staff is extremely friendly and helpful. I have some problems with walking and we asked for a room for people with mobility problems. We couldn't have a more comfortable room!
Breakast, lunch and dinner are fantastic. We enjoyed the food tremendously.
We certainly be back next year

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this review, October 11, 2012
Dear Guest,

Thank you very much for staying with us for the 3rd time.

We are very happy and delighted to read that you spent wonderful and sunny days in Maspalomas again and that we, once more, have exceeded your expectations.

Your words are a great motivation for all of us in continuing our way of service.

Once again, thank you very much for staying with us and for your loyalty towards the Seaside Grand Hotel Residencia. We are looking forward to welcoming you back soon.

Best regards from Maspalomas,

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 8, 2012 via mobile

Sublime environment, atmosphere and food. Melanie, the manageress and all the staff deserve a medal for their excellent service and unmitigated charm. They r also lovely 2 people who travel alone and it's a testament 2 them that a number of people during my stay felt able 2 do this. I was travelling with a serious illness and they couldn't've been kinder and more accommodating. British service is so poor but this hotel cd teach our whole service industry a thing or two. Only gripe - two very noisy, selfish guests upstairs in a resort that wouldn't normally cater for those type of people - mainly middle aged clientele and very friendly.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this review, October 11, 2012
Dear Guest,

Thank you very much for sharing your experiences at the Seaside Grand Hotel Residencia with us on Tripadvisor.

We are delighted to hear that you enjoyed your stay here in Maspalomas very much and that you have been very pleased with the services and facilities provided by our team.

It has been indeed a pleasure and honour to be your host during your stay and the entire team is looking forward to welcoming you back at the Seaside Grand Hotel Residencia in the near future.

Best regards from Maspalomas

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Seaside Grand Hotel Residencia

Address: Avenida del Oasis 32, 35100 Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Maspalomas
#1 Luxury Hotel in Maspalomas
#1 On the Beach Hotel in Maspalomas
#1 Romantic Hotel in Maspalomas
#1 Family Hotel in Maspalomas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Seaside Grand Hotel Residencia 5*
Official Description (provided by the hotel):
The Seaside Grand Hotel Residencia, only member of “The Leading Hotels of the World” on the island of Gran Canaria, is situated in a place of exceptional beauty: an extensive palm grove in a natural park. At just a few steps from the sand dunes and beach of Maspalomas, the charming two-storey villas integrate harmoniously within the landscape, and enjoy spectacular views of the distant mountains. ... more   less 
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Also Known As:
Seaside Grand Maspalomas
Grand Hotel Residencia
Seaside Grand Hotel Residencia Maspalomas, Gran Canaria

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