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“Awful, dirty..never again!” 1 of 5 stars
Review of Servatur Sun's Gardens Bungalows

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Servatur Sun's Gardens Bungalows
1.0 of 5 Condominium   |   C/ Virgo no 2, 35100 Maspalomas, Gran Canaria, Spain   |  
Hotel amenities
Northampton, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Awful, dirty..never again!”
1 of 5 stars Reviewed June 24, 2011

Where do I start, I can honestly say I would never stay at this place again if someone paid me! And I strongly recomend that if you are thinking of booking this apartment complex, please don't! If you have already booked, I would try to book elsewhere. This place was so dirty, I didn't even want to unpack my suitcase, so didn't. I walked around the apartment the whole time with my shoes on! Upon arrival at 5.30 in the evening, the reception (otherwise the bar) was closed, shutters down with simply a paper notice on stuck on saying that our apartment was number 13 and had been left open. Now maybe I'm old fashioned but what happened to greeting your guests after their flight, I mean 5.30 pm is not late. This was just the start of things to get worse. The apartment had loads of hairs on the floor and to be honest looked as if it hadn't been cleaned from the previous guests. Our bed sheets were not changed once throughout the whole week and we only had a change of towel once. The apartment complex was suppose to house a maximum of 2 guests each (3 in some, with pull out beds) although it was full of spanish people mostly young that were sleeping 5 in an apartment. They were so loud and inconsiderate, pool rules were that there was to be no loud music after 10pm and no swimming in the pool after 9pm, each night these rules were broken and when the spanish were still partying at 3am we complained the next morning and the reception/bar lady just replied with 'perphaps they were drunk'. During the day wasn't much better as they were having spitting competitions in the pool and snorting through their nostrils. As for the beds, well you would be just as good sleeping on the floor. I am angry but more upset that we have wasted precious holiday time and money to stay here. Please, please, please don't book this as I don't want anyone else to have the same experience.

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pilarderada, Guest Relations Manager at Servatur Sun's Gardens Bungalows, responded to this review, July 27, 2011
We would like to sincerely apologise about the treatment Mrs Cobb states she received at Suns Gardens and the related problems.
It is really a pity that Mrs Cobb should publish her experiences in Trip Advisor without first contacting our management and giving us a fair and honest chance to resolve her complaints or even to change her accommodation to another location.
Mrs Cobb contacted us by email several days after her stay with us. We offered her a further holiday with us free of charge. Mrs Cobb was offended by this offer. It was our intention to demonstrate to her our good will, as we received her complaints after her departure, and to demonstrate to her that we have corrected any failures on our part.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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72 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Swedish first
  • Any
English first
Stafford, United Kingdom
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 30, 2011

Having read other reviews, with regards to security,we were a little worried what we would find. However upon arrival we could relax when we found that any of the issues we had read about previously had been rectified. The doors and windows in the bungalows had had added locks and chains, a safe was also available to hire.
The accommodation was clean as was the pool area. The maids and maintenance man of the complex could be seen busily carrying out their duties on a daily basis.
The atmosphere was relaxed and friendly, with the bar/restaurant closing at 9pm stopping any unwanted revelling late into the night.
The location of the complex to us was great, it is located in a nice quiet spot with a pleasant 30 min walk to the beach.
We would definitely return to this complex and would recommend it to friends and family.
Kurt & Jane
Stafford

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
verwood
Top Contributor
50 reviews 50 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed March 18, 2011

We stayed here as we wanted to be in a small apartment area and found all we wanted. the staff were all great and the place was ideal for us, though a bit out of the way to find when we drove from the airport. If only the map had shown Holiday World we would have found the place easier. The apartment was clean and the maids came 3 times during our stay, the reception and bar ladies were there to advise on anything. the only thing we would like to advise on is == the camera shop in FARO 2 shopping and restaurant area is NOT TO BE USED.We went in to the shop to ask why our camera had stopped working and we were told the battery is dead and not chargeable so we bought a New one. the man charged us 69 euros for a battery that we found elsewhere in town for half the price, We have reported the shop FOTOJOHN to Sony and they are investigating the prices charged, however Sony say they have no control over prices! but would find a local Rep to call in and speak to the man in the shop ( he charged our old Battery within 15 minutes of us leaving the shop, and when my wife went back to get it so I could send it to Sony it was on the charger at the back of the shop, ready to be sold to someone I presume!).. Apart from that we had a great holiday and would go back again to the Sun gardens if we decided to return to the area.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frimley Green, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 14, 2011

the place was a bit dated but so is most of the canary islands. nice swimming pool. rooms were OK. we stayed there for three days and paid £99 so I cant really complaint. A bit far from everything. would i stay there again? maybe if i only stay there for 2-3days

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 18, 2011

This was not my first choice but when I arrived I remember being here 9 years ago! The Argentinian lady who greeted & seemed to be around most of the week we were there could not of done enough for us.

The apartments were cleaned daily, the cleaners were always cheerful doing their jobs to a good standard but never introding or invading your space.

The apartments and the surrounding area, pool, reception, bar & cafe were kept nice & clean one down part was there were not enough adjustable sun beds.

The Suns gardens is set in a small quiet location ideal for relaxation. if you dont mind a stroll (45 minute) to Maspalomas sand dunes (or around 30minutes) into the Yumbo centre it is the place to visit for a short break.

  • Stayed January 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonypandy, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 13, 2010

very good for whay you pay taxie just outside 3 euro to the yembo center beach is about 30 mins but a nice walk nic meals at the bar the 2 ladys at the recepion cant do a nuff for you would drf go there again

  • Stayed November 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed November 21, 2010

For the price we found this amazing.Food ,drink,service,housecare from domestics very satisfying. Straight walk following riverbed to beach and restaurants at front.-40 mins if you don't stop for a drink on the way.Plenty buses on the public transport system to the mountains San Bartolome eg 3.4 euros one way,dont waste your money on organised trips at 6 times price cos they add a lunch and visit some local souvenir maker. Supermarket 3mins walk. Small but ideal. Will be back. Great weather at 23-29 cel.

  • Stayed November 2010, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Servatur Sun's Gardens Bungalows

Address: C/ Virgo no 2, 35100 Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Free Parking Kitchenette Swimming Pool Airport Transportation
Hotel Style:
Ranked #26 of 55 Specialty lodging in Maspalomas
Price Range (Based on Average Rates): $
Hotel Class:1 star — Servatur Sun's Gardens Bungalows 1*
Official Description (provided by the hotel):
A pleasant holiday complex situated in the well known tourist resort called Campo Internacional in Maspalomas, at the south of Gran Canaria. Servatur Sun's Gardens consists of 42 duplex apartments in rows with parking, reception, lounge, swimming pools, snack bar and mini-market. Distribution: First floor: separate bedroom (twin-bedded) and complete bathroom. Ground floor: sitting room with TV (dutiable) and sofa-bed. The kitchen is equipped with cupboards, fridge and two electric cooking rings, service, glassware, cooking utensils, etc. ... more   less 
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Also Known As:
Servatur Sun`s Gardens Bungalows Hotel Maspalomas
Servatur Sun's Gardens Bungalows Maspalomas, Gran Canaria

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