Just got back from our second 2 week visit to the Bahia. Last year we gave it top marks on everything, however this year its unfortunately a different story.
Firstly our flight with Thomson was excellent again as was the transfer to the hotel. Despite there being a very large queue at reception to check in, the staff as usual were extremely efficient and it took very little time to get our room keys. The rooms we were allocated were on the first floor at the front of the hotel and were exactly as expected apart from the aircon in one of the rooms wasn't working but was fixed within minutes after a telephone call to reception. All good so far.
Didn't go to the welcome meeting as the main reason for it is to sell you expensive trips mainly to Barcelona which for a family of 5 cost up to around £250 and if you wish to go there you can arrange your own trip via the nearby bus station which costs less.
Also the daytime entertainment this year is certainly a lot more extensive with more going on, but if you don't want to participate you are not pestered to take part. Our 2 elder children did take part in a few of the activities and went on an organised cycle ride. I must say Alex from the animation team was a real star and our kids thought the world of him and he went out of his way to make their holiday special. Also this year before the mini disco there were activities for the younger ones including face painting and balloon swords, hats etc.
However the night entertainment for adults was very poor. Ok for people that are into circus acts ie. jugglers, acrobats etc but the only acts worthy of note in 2 weeks were The Temptations tribute and the fantastic Michael Jackson show.
Drinks in the bar are quite pricey and we cannot understand why you can get 350ml bottles of coke etc in the dining room yet in the bars the bottles are only 200ml. The good thing is that there is a fridge in your room and you can stock it up cheaply at the nearby supermarket. Also there is a water machine on each floor where you can top up your water whenever you want and it also dispenses ice.
There is a games room for the kids but beware, our youngest son was attacked by some French kids on our second day and received bruises to his back as a result. We reported this to the hotel management who took prompt action and summoned their parents to tell them of their kids bullying. Luckily it didn't happen again but it was pretty obvious the French kids don't like the British ones and the French adults appear to hate the British too. Maybe a lesson in history is in order. Their manners in the dining room are no better either and quite a few of them had obviously not heard of a bath or antiperspirant. Not nice when you are eating.
The pool area is still a danger with people slipping on a regular basis, our youngest being one of them which resulted in a few bruises. However the rule of not being able to reserve sunbeds then disappear was again working well with the guys removing towels first thing in the morning meaning it was pretty easy to get beds at most times of the day.
By now you are probably wondering why only an average rating. Well this year the quality and choice of food on an evening was atrocious. All I can say is the people on here who say its good must love chicken and fish as that's what was mostly on offer every night. The meat is also very undercooked even in the kids section. When this meat is poultry or pork that makes it dangerous and several guests I spoke to said they had encountered stomach upsets. Examples of what was on offer was pigs head, beef and liver pie, soup that smelled like a wet dog, overcooked pasta with sauce that tasted like it had come from a tin a la Heinz. The meat is of a very poor quality being tough and full of fat and gristle. A good vet could have bought the meat back to life it was that rare. If you took a walk into town the takeaway pizza places were doing good business from the Bahia as we could see from the people we recognised in the queues. Bar Luis by the way does an excellent pizza and thank goodness there were decent places you could eat at. After speaking to a lot of British guests we were not on our own in our views on the food. I did complain to the Thomson rep who assured me that she would take it up with the hotel but I got no feedback so I don't know if this happened. Breakfast was excellent as ever and Omer certainly knows how to make a mean omelette. However another example of the anti British feel was one day I was in the queue to get my son some pancakes. When it was my turn I asked for 2 to be told by the server that I could only have one. Can you imagine how I felt when the Spanish guy behind me asked for 2 and got them. Yet another example of how the Spanish and French get treated more favourably than the Brits.
Yet another example of how standards are dropping is that one night we noticed our bed sheets had been changed to ones with holes in them. I took a photo and have posted it for proof. Not good for a hotel rated as 4* and certainly a first for us. Thomson please note as this is apparently a Platinum hotel and I'm sure your guests expect better.
Even though our room was facing the main road we had no problems with noise and with having a young child it was appreciated that the hotel had allocated us first floor rooms.
Another member of staff who I would like to praise is the security guard. I don't know his name but he went out of his way to ensure that our son who was bullied was ok and always greeted him whenever he saw him. Thank you.
The bar waiters as last year were extremely friendly and most of them recognised us from our previous visit. In particular Ray, who went out of his way to say hello on our first night.
Tossa is a very lovely place and I think enough has been said by others on this. I just wish some of the shop owners wouldn't make you feel so uncomfortable and follow you everywhere.
I would like to say that we will visit this hotel again but unless the downward trend is reversed I'm not so sure. Its a sad situation as we love the place but why pay platinum prices for 2/3* standards.
I know the hotel management read these reports and I would ask them to look at the points in a constructive manner. All we want is the Bahia back to its best.
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- Also Known As:
- Golden Bahia De Tossa Hotel Tossa De Mar
- Golden Bahia De Tossa Mar
- Golden Bahia Tossa Hotel
- Golden Bahia De Tossa Tossa De Mar, Costa Brava, Spain