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“Great family hotel” 4 of 5 stars
Review of MedPlaya Hotel San Eloy

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MedPlaya Hotel San Eloy
2.0 of 5 Hotel   |   Ctra. Llagostera Km 14, 17320 Tossa de Mar, Spain   |  
Hotel amenities
Ranked #16 of 43 Hotels in Tossa de Mar
Cambridge, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
“Great family hotel”
4 of 5 stars Reviewed July 9, 2014

Having just returned from the San Eloy i can confirm that most of the previous comments are quite accurate. On arrival the check in reception is really a small little hut and not like most of us are used to, but it was quick and painless. The rooms are a little hit and miss with regards to getting your desired spec although ours was fine, consisting of a small lounge/kitchenette,bathroom, and one large bedroom with two double beds. The rooms are quite dated but clean and just about adequate for a weeks stay. No A/C in the room can be very stifling at night although a fan can be hired for around 20 euros a week.
Food consists of snack bar open most of the day and the main restaurant which we found to be spot on, with plenty to choose from at a good standard for a 2-3 star hotel. The two swimming pools were clean and warm but rather deep for most familys,although there is also a small toddlers pool which my daughter loved splashing around in. The entertainment at night was a good mix of kids and adults entertainment performed by the hard working young reps. (although the sound system is on its last legs)!!!
The general atmosphere was really great with friendly staff and a good mix of european familys (not just the usual brits on the pi** that ruin it for everyone.
The hourly bus takes you into Tossa de Mar and i highly recommend it, the little town is lovely, with a good mix of shops,bars and restaurants all reasonably priced, a visit to the old castle is a must and if you hit the the beach be aware its not soft sand and the breakers can be a bit fierce, but its a really great place.
So to sum up, a really great little hotel that needs a good spruce up, but i guarantee you'll have a good time and my only personal gripes are that you have to go into town to buy your daily paper,and the WIFI is dire, but if youve got kids and are on a budget give it a go....!!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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441 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Leamington Spa, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 6, 2014

Me an my partner returned yesterday from a week at the San Eloy. If you are a family on a budget looking for an all inclusive holiday then I'm sure this place is fine, however if you are anything apart from that like a couple looking for a nice hotel, good food and a relaxing break then this is NOT the place for you! The food is basic, over cooked and generally tasteless, the hotel is geared up for children so you will find every form of entertainment is aimed at them, I can only compare it to that of what I imagine a Spanish Butlins for children would be like. On the upside the town of Tossa de Mar is beautiful, very picturesque with a 14th century castle, lots of shops, Spanish bars offering authentic Spanish food (we found a tapas bar that served stunning food) I would thoroughly recommend the town, which is where we spent most of our day escaping the noise of loud music been played on repeat all day and kids dive bombing in the pool. There is a bus that goes from the hotel San Eloy to the town of Tossa (free if your all inclusive or 1 euro each way if not) this service runs up until 9pm so if you want to stay out in the evening past 9pm then you face a 30 minute walk back on an unlit main road then through woodland back to the hotel, for some reason there are no taxis in Tossa de Mar!? So in the evening at the hotel you are faced with 2 choices, stay in your room, or go down to the bar/entertainment area where they put on countless kids shows and themed evenings - again aimed at kids. The rooms whilst spacious (if you are a couple) are very basic with a TV as small as a postage stamp -really not acceptable in this day and age (especially when a guy might want to catch a bit of a World Cup game!) There is no air conditioning, wifi will cost you 20 euros for the week, limits you to 1 person using it at a time(i1 device) and the speed and reliability is the worst I have ever experienced! Overall we didn't enjoy our stay and won't return to the hotel San Eloy, but will probably return to Tossa De Mar an stay in Tossa itself at one of the many hotels that cater for adults and couples.

Room Tip: Ask for a room on the top floor where you have your own private balcony.
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  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Le Minier, Aveyron, France
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 36 cities Reviews in 36 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed July 5, 2014

This hotel has been extensively reviewed so I will just post a couple of comments.
1. The wifi is expensive and unreliable. Others have commented on this as well.
2. The food is basic, plentiful but frustrating. This is Spain so lets eat more Spanish....
3. In the apart 1 rooms the TV is the size of a postage stamp and has only 1 English channel, cnn. They can do better in this day and age.
4. Silly rules governing all inclusive guests. No free tea or coffee etc before 10.30 am apart from in the dining room.
5. Noise was a problem each night. If there is a curfew it is not enforced.
6. The bus into town leaves one well short of the beach. A long walk is required.

Room Tip: A new lift has been installed so top floor best bet for quietness
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceMgr, Public Relations Manager at MedPlaya Hotel San Eloy, responded to this review, July 31, 2014
Dear leminier
Thank you for taking the time to review your recent stay with us at the Aparthotel San Eloy.
We are sincerely very sorry to hear that you were disappointed with the hotel in general, as well as the services and facilities. At the San Eloy, we do our very best to offer our guests the best possible holiday experience and the Manager and her staff are keen to receive feedback from our guests whilst they are staying in the hotel in order that any problems experienced might be rectified on the spot - we are sorry that it does not appear that this was possible in this instance.
In general, we receive very good feedback regarding the San Eloy and we are sorry to hear that it was not the best hotel to suit your requirements.
We hope that in spite of this, your overall stay in Tossa de Mar was enjoyable
Kind regards
Sue
Guest Relations Team, Med Playa Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glyncorrwg, null, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 4, 2014

Got home last weekend from my second visit to san eloy and will be back next year for sure we love the atmosphere of the hotel ,my little girl jasmine 4 years old has plenty to keep herself entertained all day long with games during the day and mini disco and shows in the evening put on my the fantastic team at san eloy ,the hotel guests are a mix of people from all over europe which is great its nice to have fun with people from all over not just brits ,we go all inclusive find that the better option food is great snacks all day long if you want them and plenty of falling down water if thats your thing [grin] all the staff are helpfull barstaff allways have a smile on there face .,lots of games during the day for adults which myself and my wife like to join in on its all fun afterall see you next year san eloy respects spider

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 28, 2014

Just got back today from a great holiday. I loved the food and there was a great variety of it too. The staff were always helpful, friendly and polite. Most staff knew 3 languages at least. The apartments were ideal for sleeping in, having a coffee, getting ready; they're not for living in day to day, having family meals etc. but then again we were hardly in the apartment. Entertainment was spot on. Plenty of activities for those who want them. Tossa de Mar lovely town and I recommend the old town for fab sightseeing. Llorett is nearby, as is Marineland. Lots of swimming pools too. There is a lift which is handy. We went all inclusive and were not disappointed.
No lads getting wrecked every night, lots of families, nice atmosphere; we highly recommend it and will happily go back again.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceMgr, Guest Relations Manager at MedPlaya Hotel San Eloy, responded to this review, July 1, 2014
Dear Leekeithf
Thank you for taking the time to review your recent stay with us at the popular Aparthotel San Eloy. We are very pleased to hear that you enjoyed all aspects of the San Eloy and sincerely hope that we can look forward to welcoming back to stay with us again!
Kind regards, Sue, Guest Relations Team, Med Playa Hotels
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westmeath
Top Contributor
65 reviews 65 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed June 27, 2014

just home from a week all inclusive .we booked with low cost holidays.got a great deal..the reception staff are excellent on arrival.we were a family of 5. kids aged 5,12,18.we had a 2 bed suite. which was 1 bedroom apartment in my opinion.two double beds in the room.the bedroom was big thank god.but i taught this is strange.my eldest son slept on the sofa .there was a mini kitchen .no cooker if self catering. but a toaster ,microwave if needed.rooms very clean.only problem i came across was towels in most rooms were changed every day but not ours.3 days later ours was changed.got talking to lady .she told that depending on what travel company you travel with and how much your paying depends on towel change.but every day my hubby would ask for fresh towels.never a problem.the bar staff were excellent especially sam. always helpful.the snack ,burgers,cheese ,ham toast,chips .were excellent.the food in restaurant was great.but varied daily.i always taught the lunch was far better than the dinner.they close bang on time in both bar and restaurant .restaurant manager was always grumpy never even said hello.bad image for the hotel.chef was always smileing and saying hello when in restaurant.staff excellent .place spotless.my children just loved this place.because of the entertainment team especially barry and issam who all my kids loved.they worked so hard to keep the kids and adults happy.there shows were also brilliant and some funny shows.the drinks in bar were all local drinks.so tasted different.but ok.we had a lot of rain while there.they need to invest in a covered outdoor area.as there were far to many people to squeeze into the snack bar area.as the entertainment was done here if raining.no sky tv .big problem for the sport fanatics.very little coverage of world cup.tv in room had only 5 channels.only english channel was cnn.repeated constantly.they also need to invest in ac as only ac in restaurant at very back. this is a great place for a safe family holiday.the free bus to town is a bonus on all inclusive..

Room Tip: i was told by people in the bar that the suites were the biggest room.there on the middle floor
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crawley
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 25, 2014

Very pleased I made this choice of hotel which was a last minute booking with Travel Republic. The bar and restaurant staff are excellent, the accomodation is clean and the food for the price paid is more than satisfactory. Entertainment staff are hard working and friendly.

Downside was the inbound transfer with Splash travel - delayed for 90 minutes at Barcelona airport and then dumped in Tossa by the coach driver at 1.30am and expected to pay for a taxi to complete the journey to the hotel. Formal complaint sent to Splash but not expecting much joy. Hotel Reception however were very helpful in this regard and cannot be faulted as it was outside their control.

Will certainly use this hotel again - the all inclusive package was varied and above expectancy.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceMgr, Guest Relations Manager at MedPlaya Hotel San Eloy, responded to this review, July 1, 2014
Dear happyhammerCrawley
We are very pleased to hear that the Aparthotel San Eloy met with your expectations and that you had an enjoyable stay with us in this popular hotel.
It is particularly pleasing to read your feedback regarding our staff, who we are very proud of and who we know make a difference to our guests holiday experience.
We sincerely hope that we can look forward to welcoming you back to stay with us again, and that the next time you dont have problems with your transfer!
Kind regards
Sue, Guest Relations Team, Med Playa Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MedPlaya Hotel San Eloy

Address: Ctra. Llagostera Km 14, 17320 Tossa de Mar, Spain
Location: Spain > Catalonia > Province of Girona > Costa Brava > Tossa de Mar
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #16 of 43 Hotels in Tossa de Mar
Price Range (Based on Average Rates): $
Hotel Class:2 star — MedPlaya Hotel San Eloy 2*
Number of rooms: 134
Reservation Options:
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Also Known As:
Aparthotel San Eloy Hotel Tossa De Mar
MedPlaya Hotel San Eloy Tossa De Mar, Costa Brava, Spain

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