I realise that this hotel is 2* rating, but I've been to other 2* hotels before and can honestly say this is the worst I have experienced.
The rooms - these are nice if you have one of the poolside apartments. Very basic, but comfortable and clean. All rooms have a tv, with English channels. This is a nice facility as you normally have to pay to hire a tv in other hotels/complexes. However, if you have a standard twin all inclusive room, I think you will be in for a shock! It's above the bar/restaurant and you have one tiny window (if your right at the top)! These rooms stink of chip fat, and so do your clothes after a couple of days! The rooms above the restaurant look like 'living quarters' or something out of the rocky horror show!
The food - was nice and there was always something for everyone. It was fresh and hot and always plenty of it. However, if you sit on the side of the restaurant where you can see the pool, look out for the ants climbing the wall and running across the ceiling!! They kept on falling onto our table, so didn't sit there again!! The restaurant man (who ticks you off in the book) could do with learning how to smile! So miserable!! We were there from 15/9 until 22/9 and there were a family there(2 mums, 3 kids and a nan) who were an absolute nightmare! Let their kids scream, throw food at each other and on the floor and genuinely turned the whole restaurant into a 'food frenzy' at every meal time!
The facilities - the pool and grounds are a mess. Sorry, but there is no other way to describe it. Tiles around the complex are missing, so you have little mud pools around! The pool is a health hazard....dirty scummy ring which is black remains round the top of the pool. The bar and stage area is nice, with nice trees and a decent amount of tables and chairs for everyone. Ample sun beds too, which were in good condition and clean. One evening.....we were sitting in the bar and I couldn't believe my eyes!! A lady changed her baby's dirty nappy on one of the tables, without using a changing mat, blanket or anything! And yes.....it stunk the whole bar out!! She couldn't see she was doing anything wrong....sat down at another table and didn't even wipe the table down after she had finished changing her baby's poo nappy! NICE!!!! There is a free bus which takes you from the hotel into Tossa every hour....this is a great service but please have a look at the tyres on the bus!! They are as smooth as a glass!!! No way is that bus road worthy!!!!
I don't expect a great deal from a 2* hotel and this was indeed a very cheap 7 night holiday. The hotel looks very impressive from the outside.....very appealing. However, once you're in, it looks like the hotel has been left derelict for a couple of years and just been opened for this year? The railings around the tennis court are rusty and the whole place would benefit hugely from being painted and maintained. One family had a fight and were thrown out of the hotel, they were so loud and every word was foul.....unfortunately most of the people who stay here were like this!!
I have said I will never return to mainland Spain again........that is how much this holiday affected me. I could not wait to come home!
I hope the management do not put a comment on this post saying 'sorry we did not meet your expectations'!!! There is no way this hotel will last anther year without them spending some money on it!!! If this was in England the place would definitely have been closed down due to Health & Safety reasons!! If you are travelling here and not had your tetanus, please get it done ASAP!! You have been warned :). Good luck with your holiday. Mine was a week from hell!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review of your recent stay with us at the San Eloy.
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We are very sorry to hear that this popular hotel did not meet with your expectations. At Med Playa we aim to provide all of our guests with an enjoyable holiday experience and we are sorry that we were not able to provide this in your case.
Med Playa follow very strict hygiene processes in all areas of all of its hotels, and the San Eloy is no exception
We are disappointed that we were unable to resolve the problems you experienced whilst you were in our hotel, the manager and her staff do their utmost to ensur that they resolve any issues immediately, however it appears that this was not possible in this situation
We hope that in spite of this, your stay in the beautiful resort of Tossa de Mar was an enjoyable one.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.