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“Excellent customers service:)” 4 of 5 stars
Review of Hotel Hermes

Hotel Hermes
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Hotel Hermes
1.0 of 5 Hotel   |   Avenida Ferran Agullo 6 | Esq. San Vicente 5, 17320 Tossa de Mar, Spain   |  
Hotel amenities
Ranked #18 of 43 Hotels in Tossa de Mar
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Excellent customers service:)”
4 of 5 stars Reviewed July 20, 2014

we arrived with my Mom. we received warm welcome and the owner gave us all information we needed,breakfast is basic but a good start for a day. It is a family hotel, they got elevator there which we found very convenient ( i twisted my ankle at the airport so i paid frequent visits at the bar asking for some ice), air-conditioning in each room is great .The host is always there for you and willing to go that extra mile. the viewfrom the terrace is superb, and the live local music from the nearby garden will let you enjoy the stay even more.

Room Tip: ask for some discount vouchers to local attractions, it can safe some money for you
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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49 reviews from our community

Traveler rating
    13
    18
    13
    3
    2
See reviews for
7
19
11
Business
0
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reading, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 2, 2014

Stayed at this Hotel and thought it was great. It is basic but we knew that so all was good. Very friendly place, nice people, rooftop spa is great with good views towards the sea. Situated on the outskirts of town which was ok, not much noise, and a great place to sit and people watch in the evening. Only a 5 min walk to centre of town, and very close to the bus station if you are wanting to travel about.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worthing, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 26, 2014

Stayed at the hotel for the 1st time with friends and found it was more than amicable. The room was very basic with a small balcony and air conditioned. The bar was serving bottles of Amstel and Heineken for €1 and the lady and young girl serving were always very friendly. I would stay here again as it was very cheap and clean.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 16, 2014

They may have had good intentions, but the place is run very weird old style way. In addition to that, they charge for everything they possibly can (In our case they even wanted to charge for the broken door handle and said that the bed got damaged because of us too).
This was our 63-day European trip and we stayed in 26 Hotels, including this one, and nothing like that happened.
Tossa de Mar was was a great place to visit, but we could not wait to checkout from Hotel Hermes. It was a stressful experience to say the least. Not recommended!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Barnsley, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 21, 2013

the hermes is what it is , a budget hotel but i feel that this is how its advertised so nobody should complain. its rooms are small but the beds are lovely and comfy and the rooms are cleaned promptly each morning. it is situated approx 100 metres from the bus station and about a five minute walk to the beach once you have mastered the narrow streets through Tossa. The staff are all friendly and helpful with Francesca speaking perfect english. its the perfect place for a group of friends who wanted a chilled break to sit outside and relax whilst people watching over a cold beer. Thanks again for a great stay and we'll be back next May

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Selsey, United Kingdom
Top Contributor
85 reviews 85 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed September 19, 2013

I stayed at the Hermes for the first time with a friend,

The hotel was very well priced for two single rooms.

The rooms themselves were very small, but I knew that from the photos.

I suspect even after seeing the size In the photos and the reality was that things were tighter than I had realised.

The bathroom was very small, and very difficult to use the sink, as the toilet was right in front , so shaving and brushing teeth was very difficult.

The shower was small, but very good water pressure and constant hot water.

The room itself was very clean, and a nice small balcony with two chairs, but my friends room was not that clean, and had sand and hairs over the floor.

The television never worked, I reported this but nothing was actually done about it.

The air conditioner was very effective.

There is no soap supplied, so remember to bring your own !

The Lady who runs the Hotel was very friendly and welcoming.

Breakfast was not included and costs €5 for a Buffett breakfast, even though there was a selection of meats, cheese and bread, I personally found it not very pleasant at all, the coffee was nasty, and the orange juice very watered down, and if you wanted breakfast you had to let the hotel know by 4:00 pm the previous day, for the rest of our stay we had breakfast at Bar Panos which was €5.25 for a delicious Cooked breakfast, which included 2 slices of toast, nice coffee and ice cool orange juice.

The hotel had a nice bar with beer at $1 a bottle.

I found charging deposits in each TV remote control and Air conditioner control of €5 each, made us feel like potential thieves, something I have never come across before.

On the whole it was very Friendly there, and cheap, and some plus points ,but would I stay again, possibly not.

Room Tip: Avoid the very small single rooms
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minsk, Belarus
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 4, 2013

Locationgood, beach, eating places, shopping very close, bus staion just a block away.

My room was quiet, though for those overlooking the street it can be a bit noisy.

The personnel is very helpful, warm, like family.

All services are timely and good quality.
nice roof-pool and jacuzzi, nice swimming pool in the basement.

My room was tiny, but the bathroom was almost imperial.And there was place for everything.

Room Tip: Look for rooms over the side street
See more room tips
  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Hermes

Address: Avenida Ferran Agullo 6 | Esq. San Vicente 5, 17320 Tossa de Mar, Spain
Location: Spain > Catalonia > Province of Girona > Costa Brava > Tossa de Mar
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Tossa de Mar
Price Range (Based on Average Rates): $
Hotel Class:1 star — Hotel Hermes 1*
Number of rooms: 23
Reservation Options:
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Also Known As:
Hotel Hermes Tossa De Mar, Costa Brava, Spain

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