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“Lovely, clean, friendly hotel, great location!” 4 of 5 stars
Review of GHT Hotel Neptuno

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GHT Hotel Neptuno
3.0 of 5 Hotel   |   C/ La Guardia, 52, 17320 Tossa de Mar, Spain   |  
Hotel amenities
Ranked #9 of 43 Hotels in Tossa de Mar
Ipswich, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Lovely, clean, friendly hotel, great location!”
4 of 5 stars Reviewed July 12, 2014

We stayed for 9 days and couldn't really fault this hotel. The location is probably its strongest point, just on the outskirts of the beautiful old town, 5 mins from the beach and restaurants. It is spotless, the maid comes every day. The breakfast buffet was great, a huge variety and fresh and hot, no queuing. The staff are all friendly and helpful. Pool and gardens were nice, always could get sunbeds as think a lot of people go to the beach. Only slight downfall is that the walls are really thin and a few times we could hear neighbours really clearly especially if they were having a shower, it was so loud. Would defiantly come back again and recommend to others!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, July 16, 2014
Dear guest,
Thanks for your comments on Trip Advisor. It is great to know that you had a good time in our hotel
As you said, Hotel Neptuno has a great location in Tossa de Mar.

We hope to have the pleasure to welcoming you back soon,
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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237 reviews from our community

Traveler rating
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    7
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • English first
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English first
Stoke-on-Trent, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 12, 2014

Excellent location, very clean but basic rooms, staff are all very friendly and helpful, food was self service and generally pretty good, always got a sun lounger around the pool but then it wasn't school holiday's. All areas of the hotel were well kept and spotlessly clean. I went with my husband and we had a lovely chilled week, not really a hotel for really young couples (we're both around 40) but we loved the resort and would return to Tossa and the Neptuno.

Room Tip: Higher up you are the better the view of tossa, obviously facing down the hill
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, July 16, 2014
Dear Tracy,
Thanks for sharing your opinion on TripAdvisor.
What a good news that you are planing to come back. Don't hesitate to check our web site to obtain the best deals.

See you soon,
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Towcester, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 10, 2014

Very nice we enjoyed it, but oh them banging doors, first night woken up by two young girls about 16 , what were they doing in a room next to us ?. Surely too young to be there on their own, came in late slamming door, opening up balcony doors etc not a good start. Told them about it next morning one said they was sorry one got the hump.It turned out there was a party of them in hotel on their own, how ever apart from the one girl who kept banging doors they appeared to behave themselves.Had word with manager how come your taking bookings from young people under 18 thought it was a family hotel.Anyway they left after 3 days so saved us having to move rooms . Lovely hotel for the price we paid but noticed lots of kids at the end of week so it not's so peaceful now in the lovely gardens so we will try and avoid school holidays next time ,would have been nice as a adult only hotel .Staff were polite and if you want any help, the people on the desk were most helpful. Thought those old paintings and old furniture looked past their sell by date some nice modern furniture would look better .

Room Tip: Just hope you get quiet neighbours who close their doors quietly .
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, July 16, 2014
Dear Sheila,
Thanks for selecting Hotel Neptuno for your holidays and for sharing your opinion.
I'm glad to know that overall you had a nice stay with us and I deeply regret the incident with these two young girls.

Hopefully we will see you soon in Hotel Neptuno.

Best regards,
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014 via mobile

Spotlessly clean hotel (and we are fussy). Better than majority of 4 and 5 star hotels we have stayed in around the world. Cannot fault the staff, location or value of the hotel. Very pretty and we'll kept, good variety of food, great location for shops, restaurants and beach. Really enjoyed our stay here and would come again - we never usually do that!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, July 4, 2014
Dear Paul,
Thank you so much for your comment. It is great to know that you had a good time in our hotel. It will be our pleasure to welcome and pamper you once again next year!
Sincerely
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Port Talbot, United Kingdom
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 1, 2014

This hotel is immaculately clean, has friendly caring staff, pretty gardens and a wide choice of food to suit every palate. My husband and I could not fault anything and we will be returning for sure. I highly recommend this hotel.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, July 4, 2014
Dear Elizabeth,
Thank you very much for sending your comments to Trip Advisor. We are glad to know that you had a great time at Hotel Neptuno and you enjoyed the facilities. Thanks and do not hesitate to contact us in the future if you visit again Tossa de Mar. Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 30, 2014

just returned once again what a hotel Carmen and all the staff fantastic they make our holiday also we found this fantastric bar H.ROSELL one of the best in tossa beautiful garden great atmosphere good music PS for my birthday got a bottle of champagne courtesy of ght hotels

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, July 4, 2014
Dear brigriff,
Thank you for taking time and write to TripAdvisor it will help other guests to know better Hotel Neptuno. What a pleasure to read that you were satisfied with our services and enjoyed your stay with us.
We are very much looking forward to your next visit to Hotel Neptuno. Best regards
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Cheadle, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 29, 2014

Excellent friendly staff. They work as a team with interchangeable jobs. Lots of smiling and it is obvious that it is a happy place. Food excellent. Rooms clean. Only thing against is that it is up a steep slope. Very enjoyable stay. We would certainly go there again.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, July 4, 2014
Dear guest,
Thanks for sharing your experience on TripAdvisor and especially those words regarding our staff. It is very kind from you.

Hopefully we will see you again,
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about GHT Hotel Neptuno

Address: C/ La Guardia, 52, 17320 Tossa de Mar, Spain
Location: Spain > Catalonia > Province of Girona > Costa Brava > Tossa de Mar
Amenities:
Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Tossa de Mar
#9 Romantic Hotel in Tossa de Mar
Price Range (Based on Average Rates): $
Hotel Class:3 star — GHT Hotel Neptuno 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Hotel Neptuno Tossa De Mar
GHT Hotel Neptuno Tossa De Mar, Costa Brava, Spain

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