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“highly recommend” 4 of 5 stars
Review of GHT Hotel Neptuno

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GHT Hotel Neptuno
3.0 of 5 Hotel   |   C/ La Guardia, 52, 17320 Tossa de Mar, Spain   |  
Hotel amenities
Ranked #8 of 43 hotels in Tossa de Mar
murcia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“highly recommend”
4 of 5 stars Reviewed September 25, 2013

just returned from our stay at the Neptuno. Staff friendly and helpful, especially if you make the effort to learn a bit of Spanish. We asked for extra pillows and for our shower head to be changed on the first day and this was sorted straight away.
Our room was a corner one and the terrace was small, bathroom a little dated, we had a full bathroom. Everything clean and well maintained. There was plenty of choice in the restaurant,
and bar prices were reasonable. There was also entertainment on in the bar several times during our stay,
Location great, couple of minutes down into the shops and 10 minutes to beach. Tossa is a lovely, quiet little town but there are plenty of local restaurants if you fancy a change.
Bus station is 10 minute walk from hotel, where you can catch a bus to Lloret del mar.Costs 1.75 euro each way. From there you can go on to Blanes, or Barcelona.
Boat trips available from the beach and the castle and old town are charming, and quaint.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, September 29, 2013
Dear guest,
Thank you very much for sending your comments to Trip Advisor. Your comfortability is our commitment. Thanks and do not hesitate to contact us in the future if you visit again Tossa de Mar. Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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209 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 24, 2013 via mobile

Just returned from an 11 night stay here and it is as fantastic as ever! My family and I have been coming here for 20 years and it never fails to be excellent!
The hotel is spotless, there is a wide variety of food to suit any tastes, the staff are warm, friendly, professional and efficient.
It's location is perfect as it is a few minutes' walk from the bus station, the town and the beach yet it is so calm and quiet!
We travelled with our toddler so the hotel provided us with a superb travel cot. All the rooms are very child safe and child friendly plus there is a nice little play area in the garden. The pool has a baby pool and there was plenty of suitable food on offer (as well as a microwave in the restaurant if you need to heat any purée or milk up). She was made a fuss of by the staff so she felt very welcome!
Excellent value for money. You will not be disappointed. Can't wait to see Carme, Fernando, Paco and Javi (and everyone else at neptuno) again next year!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, September 29, 2013
Dear loyal guest,
It is such a pleasure read your wonderful comments! Thanks for posting on TripAdvisor, it will help other travelers to know better Hotel Neptuno.
We are thrilled that you and your family enjoyed your vacations in Tossa.
Hopefully we will see you soon again.
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 21, 2013

Lovely hotel and lovely staff.....great location, 5 min from bus station and 5 mins from beach.
Spacious room and walk in wet room style bathroom's. Adequate balony for "sundowners" time. Cleaned every day, with new towels etc. Really nice bar staff and restaraunt staff.. All you need in each room, (but we could do with tea and coffee facility in the room!) Food is "buffet" style but apart from the norm, there are plenty of fantastic places to eat if you get fed up with the hotel and it's guests..... Pool and garden area very quiet, pretty and relaxed. Lovely little play area for the kids, but not many litlle ones while we were there.
A leisurely walk through the town of narrow and cobbled streets, and the hill by the way is not that long or steep. The town is wonderful, so much to see and enjoy. A very relaxed atmosphere about the place. Beautiful small beach with tranquil views of the coast and the mainland around it. Definately revisting and stayng at Neptuno.

Room Tip: Ask for a corner room
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, September 23, 2013
Dear Glenn,
Thank you so much for sharing your experience on TripAdvisor. It is a pleasure to read that you had a good stay at your home in Tossa, I mean, Hotel Neptuno.
Hopefully we will see you again in a not too distant future.
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 15, 2013

This is a very friendly hotel with a relaxed surroundings, the staff are a credit to GHT, rooms are very clean and bed comfortable, food is good and the house white is ok. Pretty garden but shady its a lovely walk into the old town and down to the beach. Lots of places to eat about 12.95euro for 3 course meals we also felt very safe walking around at night. I would go back to resort and hotel again. If you are dog lovers go to the rescue home and take them for a walk.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, September 19, 2013
Dear Sam,
Thank you for taking time and write on TripAdvisor it will help other guests to know better Hotel Neptuno. Do not hesitate to contact us in the future if you visit Tossa de Mar again. Check our web site to obtain the best promotions, ghthotels.
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ormskirk, United Kingdom
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 15, 2013 via mobile

Just returned from the lovely Neptuno. My husband and I were looking forward again to our holiday here when our dog was taken very ill. Rather than lose all of the money we decided I should go at the last minute. Well I couldn't have been looked after better. It was like a home from home. The food was great and that includes I might add breakfast which is varied and caters for all tastes. Thank you to Javi Paco Ali and Fernando and all of the hotel staff. If you are a woman travelling alone Tossa is a very safe place to visit. We are trying to get back again very soon.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, September 19, 2013
Dear Rita,
Thank you so much for your comments. We are so glad to know that you had a good experience in our hotel and enjoyed our facilities and services.
We feel very proud of the impression you had from the hotel. It will be our pleasure to welcome you once again!
Best regards,
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Whitley, United Kingdom
Top Contributor
116 reviews 116 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed September 12, 2013

I am writing this review after just returning from this hotel to try and help future visitors or help you decide if this is for you.
On researching we found contradicting facts etc so hopefully this will help you.
Some points are out of the hotels control and I have not marked them down or up on these but felt they needed saying.
Firstly a point out of the hotels control which is please research where exactly this hotel is as we were dropped at the bus station and the driver of the coach didnt even get off the coach , we got our own case from underneath and he drove off, if I hadnt researched where it was we wouldnt have had a clue where to go which is a good 5 to 10min walk.
A good point is that we were the second drop off, about an hr transfer.
To clear up the hotel is up a steep short hill so please be aware if you have any trouble walking etc this may not be ideal.
The reception were very helpful and friendly, explained everything you needed.
Reception and surrounding area are very clean, plenty of places to sit etc.
The room was a great size, bathroom huge with soap, shower gel and shampoo provided along with a hairdryer in the bathroom, fixed to the wall next to the sink.
Good shower over the bath .
The balcony was small and ours was in a corner over looking the pool area, but these are not at all private.
The room was very clean, housekeeping was great, beds made and changed regular, towels great and changed regular.
Bed was a little hard with one long pillow, could of done with an extra one in the wardrobe but thats just my preference.
Plenty of wardrobe and drawer space with a safe, which is payable at reception at 4.50 euros a day and 10 euro deposit.
Aircon in the rooms, free and complete control in the room.
TV with a few english speaking channels, bbc world news and a few true movie channels.
Bar area was very nice with indoor and outdoor seating, very friendly and efficient staff, all males but very nice people who all speak english and nothing is too much trouble, would like to thank them at this stage for all they did especially the happy Paco.
The pool area and garden In my opinion is very over rated by other reviewers, smallish pool freezing cold and 75% in shade all day at the time of year we visited in sept.
There is a seperate garden with sunbeds but we found it over run by ants everywhere and we were bit to death by nasty mozzies even with our mozzy spray on.
The restaurant at breakfast is open from 8am to 10am but as everywhere in Spain not aimed at English, German type sausage and bacon etc, fruit , croissants, bread for toast etc, cold meats and cheese(think it was cheese and not cardboard), coffee machines and believe it or not as we are in Spain which I thought were orange growers, you have powered orange juice in a machine.
One thing to watch for and again out the hotels control, do not leave your toast in the machine and walk away, the Very Rude Russians assume you are doing it for them and just take it, which we saw on a few occassions, this was a good form of amusement at breakfast.
Breakfast I thought was a major let down area for this hotel.
Evening meals were served from 8pm to 10pm, not ideally aimed for families with children.
Buffet style again but actually much better than breakfast.
There was always a choice of a couple of different meats along with fish.
Veg, chips, potatoes of different types on each day, good range of salads, soup etc, quality wasnt bad at all really.
Great choice of desserts every night inc ice cream, fruit and cakes etc.
Always massive plates full of water melon which for some reason the Russian visitors always had to have a massive plate full each on their table as the first thing they chose before any other food and still didnt eat until the end, although the hotel just kept topping it up(strange people).
The staff in the restaurant were made up of the men from the bar and female waitresses.
They were all very efficient and work very hard but we did find the females lacked smiles and personalities but saying that if I had to deal with the very rude and ignorant Russians(the new Germans) every day i too would look miserable.
The hotel is in a good location, apart from the hill, 5 minute walk into the old town where there are lots of restaurants if you want them, some lovely shops and bars.
Around a 15 minute walk to the beach and the castle.
We did look round the area at other hotels while we were there and to be honest in the local area there are not any with the size of outdoor area the Neptuno has, even the best rated hotels are in the town right on main streets with very little outdoor space.
To finish you then have to walk back to the bus station for your pick up.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, September 19, 2013
Dear Tony and Mandy,
Thanks for sharing your experience on TripAdvisor. We can say that overall you had a good stay at our hotel.
Thanks again for your honest opinion and feedback it will help us to improve.
I apologize for the inconvenience with the transportation to the hotel, I just want inform you that the hotel has a minibus to pick up our clients. You just have to call us in advance and announce your arrival and we will be waiting for you in order to avoid you carry your luggage.
It will be our pleasure to welcome you once again!
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enfield, United Kingdom
1 review
5 of 5 stars Reviewed August 30, 2013

we have has two holidays at this hotel, the staff were excellent they could not do enough for you, the gardens are perfect for sitting in the shade.
The food is good and the service too, we will be going back for sure.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHT_H0tels, Director de Relaciones con Clientes at GHT Hotel Neptuno, responded to this review, September 6, 2013
Dear Lyn,
Thank you so much for posting this kind comment on TripAdvisor.
What a pleasure to read that you were satisfied with the hotel and its services.
We are all looking forward to welcome you again at your new home in Tossa de Mar, Hotel Neptuno.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about GHT Hotel Neptuno

Address: C/ La Guardia, 52, 17320 Tossa de Mar, Spain
Location: Spain > Catalonia > Province of Girona > Costa Brava > Tossa de Mar
Amenities:
Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Tossa de Mar
#9 Romantic Hotel in Tossa de Mar
Price Range (Based on Average Rates): $
Hotel Class:3 star — GHT Hotel Neptuno 3*
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Also Known As:
Hotel Neptuno Tossa De Mar
GHT Hotel Neptuno Tossa De Mar, Costa Brava, Spain

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